AnyDesk is frequently used by SMEs to provide remote IT support and access office systems from home or on the move. Its lightweight client and efficient data transmission help maintain responsiveness, even on slower connections common in some UK areas. This makes it suitable for businesses with remote or hybrid teams needing reliable access.

Typical users include outsourced IT providers supporting multiple clients, or internal IT teams resolving issues without onsite visits. The tool supports file transfer and session recording, which can assist with compliance to UK data protection standards like Cyber Essentials.

While AnyDesk offers strong performance and ease of use, it may lack some advanced management features found in larger enterprise solutions. It is best suited to SMEs prioritising straightforward remote access and support rather than extensive customisation or integrations.

Many UK SMEs use ConnectWise ScreenConnect to provide remote IT support or to access office devices securely from home or other locations. It allows support teams or internal IT staff to connect to computers and servers with strong session controls, which can help meet Cyber Essentials or ISO 27001 security expectations.

The tool is valued for its customisation options, including branding and session permissions, which can be important for businesses that want to maintain a professional appearance and control over remote access. It supports multiple platforms, making it practical for mixed Windows and Mac environments common in SMEs.

While it offers robust features, the interface and setup may be more complex than simpler remote access tools, so it suits organisations with some IT support capacity or those working with managed IT providers. It is less focused on casual or very lightweight remote access needs, instead providing a more controlled and secure environment for remote support.

GoTo Resolve (GoToAssist) is designed to support UK SMEs that require both remote support capabilities and VPN access in one solution. It is commonly used by businesses with internal IT teams or outsourced providers who need to quickly resolve technical issues for remote or hybrid staff.

The platform offers remote desktop control, file transfer, and session recording, which helps with troubleshooting and maintaining security standards such as Cyber Essentials. Its VPN functionality provides secure connections for remote workers, helping reduce risks associated with unsecured networks.

While it covers both remote support and VPN needs, some SMEs may find the interface less intuitive compared to simpler, single-purpose tools. It is best suited for organisations that value an integrated approach and have some IT support experience to manage the platform effectively.

Overall, GoTo Resolve balances practical remote support features with secure VPN access, making it a solid choice for UK SMEs aiming to maintain reliable IT support and network security without multiple vendors.

LogMeIn Pro is designed to help UK SMEs provide remote access and support with minimal fuss. It is commonly used by businesses that need to connect to office computers or support staff working remotely, including those with outsourced IT teams. The tool supports secure connections and offers features like file transfer and multi-monitor viewing, which can improve troubleshooting efficiency.

Its interface is generally straightforward, making it accessible for users who are not highly technical. This can reduce the time spent on training and support, which is valuable for smaller teams. However, some users may find the pricing higher compared to other remote access tools, so it is best suited for organisations prioritising reliability and security over cost.

While it covers essential remote support needs well, it may not offer as many advanced integrations or customisation options as some competitors. UK SMEs looking for a balance of ease of use and solid security often find it a practical choice, especially when compliance with Cyber Essentials or ISO 27001 is a consideration.

Many UK SMEs use Parallels Access to enable remote access to their office desktops and applications, especially when staff need to work from home or on the move. It provides a simple app-based interface that mimics working directly on the office PC, which can be easier for non-technical users compared to traditional VPNs.

Its strengths include quick setup and compatibility with both Windows and Mac computers, allowing users to open files and run software as if they were physically present. This makes it suitable for businesses that rely on specific desktop applications not easily moved to the cloud.

However, Parallels Access is best suited for occasional or light remote access rather than full-time remote working or complex network management. It does not provide the broader network security or monitoring features that some VPN or remote support tools offer, so it may not meet all Cyber Essentials requirements on its own.

Overall, it is a practical choice for small teams or sole traders who want straightforward remote desktop access without the overhead of managing VPN infrastructure or advanced IT support tools.

RemotePC by IDrive is typically used by small and medium-sized businesses to provide remote access to office desktops or support staff working from home. It supports Windows, Mac, and mobile devices, which helps teams stay productive regardless of location.

Its straightforward interface and affordable pricing make it a practical choice for SMEs that need reliable remote support without extensive IT resources. It is often used by outsourced IT providers to assist clients quickly and securely.

While it covers essential remote access and support features, it may lack some advanced management or integration options found in higher-end tools. This makes it best suited for organisations prioritising ease of use and cost-effectiveness over complex functionality.

Overall, RemotePC by IDrive helps reduce downtime and supports flexible working arrangements, aligning well with UK SMEs aiming to maintain productivity and security in hybrid environments.

Many UK small and medium-sized businesses use Splashtop Business Access to provide remote desktop access for employees working from home or on the move. It supports Windows and Mac devices, allowing users to connect to their office PC or Mac securely and with minimal lag, which helps maintain productivity outside the traditional workplace.

The tool is valued for its straightforward installation and management, which suits organisations without dedicated IT teams. It also offers features like multi-monitor support and file transfer, which are practical for day-to-day tasks. This makes it a good fit for professional services, retail, and other sectors where staff need dependable remote access without complex configuration.

While it provides strong remote access capabilities, it may not include some advanced IT management or integration features found in larger enterprise solutions. Organisations with more complex IT environments or specific compliance needs might consider additional tools alongside it. Overall, Splashtop Business Access balances ease of use with essential remote access functions, supporting flexible working arrangements common in UK SMEs.

TeamViewer is widely used by UK SMEs to provide remote IT support and enable secure access to office computers from home or other locations. It supports a broad range of devices and operating systems, which is helpful for businesses with diverse hardware setups.

Its security features align with UK standards such as UK GDPR and Cyber Essentials, offering encrypted connections and access controls. This helps reduce risks when staff or IT providers connect remotely.

Typical users include small professional services firms, charities, and retailers that rely on quick, reliable remote support to minimise downtime. It suits teams that need flexible, on-demand access rather than continuous VPN connections.

While TeamViewer is feature-rich, some SMEs may find its pricing higher than simpler alternatives. It also requires internet connectivity and may be more complex than basic remote desktop tools, so it fits best where broad device support and security are priorities.

Zoho Assist is designed to facilitate remote support and unattended access for SMEs, enabling IT staff or outsourced providers to connect to devices securely and efficiently. It is commonly used by organisations that require flexible remote assistance across various platforms including Windows, Mac, Linux, and mobile devices.

Many UK businesses appreciate Zoho Assist for its straightforward interface and multi-session capabilities, which allow support teams to manage several remote connections at once. This can improve productivity and reduce downtime, especially for companies with hybrid or remote working arrangements.

While Zoho Assist offers strong remote support features, it may be less focused on advanced VPN capabilities compared to some other tools. It suits SMEs looking for reliable remote access and support without complex setup or high costs. Organisations prioritising detailed compliance documentation or extensive network management might consider complementary solutions.