Services & Expertise

The following summary is based on the services and areas of expertise reported for this provider. Always confirm availability and scope directly with their team.

Reputation & Reviews

These highlights are summarized from publicly accessible data. They are for general information only and may not reflect every client experience.

Google rating: 4.6 Rated 4.60 out of 5 on Google

Review Highlights

• ✓ Strong technical expertise (4 clients mention this)
• ✓ Reliable uptime and ongoing support (2 clients mention this)
• ✓ Friendly, supportive team (6 clients mention this)
• ✓ Emphasis on security and data protection (1 client mentions this)

What clients say about this company

Clients often highlight the reliability and responsiveness of this IT support company. Many have noted that the team is always available to address issues quickly, minimising downtime and ensuring uninterrupted business operations. This consistent support contributes positively to overall client satisfaction.

Feedback indicates that Broadband9 staff communicate in a friendly, approachable manner, avoiding unnecessary technical jargon. Clients feel valued as they receive assistance tailored to their specific needs, which often exceeds their expectations in terms of service quality.

While there have been some concerns regarding security measures, the overall sentiment remains supportive. Many clients appreciate the transparent and honest approach to business, building a sense of trust in their services. This positive rapport fosters long-term relationships, making them a preferred choice for IT support.

Questions business owners often ask at this stage

Short guides that explain IT topics in plain language and help you compare providers.

• Q How do we keep logs and access controls to satisfy ICO guidance? Proper logging and access controls are key to meeting ICO guidance, helping UK SMEs protect data, reduce cyber risk, and stay audit-ready. ICO IT Consulting & vCIO
• Q How do I handle call recording compliantly with ICO guidance? Handling call recordings properly is essential for UK businesses to comply with ICO guidance and data protection laws, helping protect customer trust and reduce regulatory risks. ICO Small Business
• Q Which is better for email security: Microsoft 365 built-in tools or third-party apps? Choosing between Microsoft 365's built-in email security and third-party apps depends on your business's risk profile, compliance needs, and IT management capacity. A layered approach often offers st… Microsoft 365 & Email Security
• Q What happens if a staff member loses their work mobile? Losing a work mobile can expose your business to data breaches and downtime. Learn practical steps UK SMEs should take to secure data, maintain compliance, and minimise disruption. Cybersecurity Small Business
• Q How do I check if a potential supplier meets Cyber Essentials standards? To ensure your IT supplier meets Cyber Essentials standards, request their current certification, understand the level they hold, and ask targeted questions about their security practices to reduce c… Cyber Essentials Cybersecurity
• Q How often should we test our disaster recovery plan? Regularly testing your disaster recovery plan ensures your UK SME can quickly recover from IT incidents, minimising downtime, data loss, and compliance risks. Backup & Disaster Recovery Small Business

Business Details