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Ethical IT Services Limited

Backup & Disaster Recovery Cloud Services Cybersecurity

Overview

Ethical IT Services Limited is a managed IT services provider based in Bicester, England. They focus on delivering reliable IT support to various clients, including small and medium-sized enterprises (SMEs), charities, and professional services. This managed IT services provider helps clients manage their IT needs effectively, ensuring smooth operations and minimal downtime.

This IT support company offers a broad range of services, including IT support, Office 365 management, and remote access solutions. They are committed to understanding client needs and enhancing efficiency through technology. By maintaining strong communication and consistent service levels, they have established themselves as a trusted partner for many organisations.

This MSP is known for its professional team that is always ready to assist with IT issues. They prioritise reliability and responsiveness, ensuring that client concerns are addressed promptly. By focusing on security and effective communication, they help organisations navigate the complexities of their IT environments.

Services & Expertise

The following summary is based on the services and areas of expertise reported for this provider. Always confirm availability and scope directly with their team.

Backup & Disaster Recovery

A structured approach to safeguarding data and systems through automated backups, continuity planning, and rapid recovery processes designed to minimize disruption during unexpected events.

Why it matters: Ensures critical information and operations can be restored quickly, enabling the business to maintain stability during outages, cyber incidents, or hardware failures.

Real example: After a server malfunction disrupts operations, the company restores essential systems within hours using a well-defined backup and recovery plan, avoiding significant revenue loss.

Cloud Services

Deployment, optimization, and ongoing management of cloud platforms such as Microsoft 365, cloud infrastructure, and cloud storage solutions tailored to modern business requirements.

Why it matters: Enhances mobility, strengthens security, and improves operational agility while reducing reliance on aging on-premise systems.

Real example: A distributed team transitions to a modern cloud collaboration environment, resulting in improved productivity, secure remote access, and streamlined workflow management.

Cybersecurity

A multi-layered approach to protecting your organization against cyber threats, covering network security, endpoint protection, threat detection, incident response, and governance best practices.

Why it matters: Strengthens your security posture, reduces exposure to modern threats, and helps maintain trust with customers, regulators, and partners.

Real example: A business targeted by sophisticated phishing campaigns implements an enhanced security stack and monitoring, resulting in early threat detection and prevention of attempted breaches.

Hardware & Device Support

Support, repair and lifecycle management for endpoints such as desktops, laptops, tablets and phones.

IT Consulting & vCIO

Strategic advisory services offering executive-level guidance on IT planning, budgeting, governance, and technology alignment—acting as a virtual Chief Information Officer for your organization.

Why it matters: Allows leaders to make informed technology decisions, forecast IT investments, and align technology initiatives with long-term business strategy.

Real example: An organization struggling with ad-hoc IT spending gains a centralized roadmap—distributing investments strategically over several years and improving predictability and ROI.

IT Support & Help Desk

Dedicated support for end-users, providing timely resolution of day-to-day technical issues across devices, applications, connectivity, and access systems.

Why it matters: Keeps employees productive, shortens resolution times, and eliminates operational bottlenecks caused by unresolved technical challenges.

Real example: A team frequently delayed by recurring login and application issues gains immediate access to skilled support, significantly reducing downtime and boosting workplace efficiency.

Managed IT Services

Comprehensive management of your organization's IT environment, including proactive monitoring, maintenance, security oversight, and strategic guidance designed to keep operations stable and aligned with business goals.

Why it matters: Strengthens operational resilience, reduces unplanned downtime, and ensures technology investments directly support productivity, efficiency, and long-term growth.

Real example: A company experiencing recurring system slowdowns transitions to a fully managed environment, resulting in consistent performance, fewer interruptions, and improved output across teams.

Microsoft 365 & Email

Planning, deployment, and ongoing management of Microsoft 365, business email, and collaboration tools to support secure, modern communication across your organization.

Why it matters: Standardizes how teams communicate, reduces email-related issues, and improves productivity through better use of tools like Outlook, Teams, OneDrive, and SharePoint.

Real example: A business running fragmented email systems consolidates onto Microsoft 365, gaining centralized security controls, smoother onboarding for new staff, and fewer day-to-day email disruptions.

Reputation & Reviews

These highlights are summarized from publicly accessible data. They are for general information only and may not reflect every client experience.

Google rating: 4.9 Google Rated 4.90 out of 5 on Google

Review Highlights

  • Strong technical expertise (2 clients mention this)
  • Reliable uptime and ongoing support (1 client mentions this)
  • Friendly, supportive team (4 clients mention this)

What clients say about this company

Clients commend this IT support company for its professionalism and the expertise of its staff. Many describe the engineers as knowledgeable and responsive, praising their ability to resolve issues efficiently. Monthly meetings with account managers are appreciated, as they foster a supportive relationship between the provider and client.

The reliability of services provided by Ethical IT Services Limited stands out to its clients. They ensure that IT support is readily available for remote staff, promoting uninterrupted workflows. This has resulted in high satisfaction levels, with many clients noting the courteous and friendly nature of the support team.

Feedback highlights the company's commitment to understanding specific client needs. Clients have expressed gratitude for the tailored solutions and proactive approach to IT management. This has positioned the provider as a valuable partner in achieving better business outcomes through technology.

Questions business owners often ask at this stage

Short guides that explain IT topics in plain language and help you compare providers.

Questions about Hardware & Device Support

Business Details

Hours

Open now

MondayOpen 24 hours
TuesdayOpen 24 hours
WednesdayOpen 24 hours
ThursdayOpen 24 hours
FridayOpen 24 hours
SaturdayOpen 24 hours
SundayOpen 24 hours

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