Services & Expertise

The following summary is based on the services and areas of expertise reported for this provider. Always confirm availability and scope directly with their team.

Reputation & Reviews

These highlights are summarized from publicly accessible data. They are for general information only and may not reflect every client experience.

Google rating: 4.8 Rated 4.80 out of 5 on Google

Review Highlights

• ✓ Strong technical expertise (2 clients mention this)
• ✓ Reliable uptime and ongoing support (4 clients mention this)
• ✓ Friendly, supportive team (13 clients mention this)

What clients say about this company

Clients of this MSP appreciate the empathetic and understanding approach of the staff when addressing their IT needs. Many have remarked on the quick setup and support they received, which helped them save significant time and effort. This personal touch has been especially valued by small business owners who often worry about getting adequate attention.

Feedback highlights the reliability of Hero IT Support, with clients noting that their systems have remained stable and well-supported since they moved to this company. The continuous availability of technical assistance has been key in ensuring that clients can focus on their core operations without worrying about IT disruptions. This consistent reliability is a significant factor in their clients' satisfaction.

Clients also express satisfaction with the expertise and responsiveness of the Hero IT Support team. They quickly adapt to the clients' needs, making repairs and providing solutions efficiently. This commitment to understanding and serving their clients' requirements has fostered long-term partnerships and confidence in their services.

Questions business owners often ask at this stage

Short guides that explain IT topics in plain language and help you compare providers.

• Q Should our VoIP provider complete a security questionnaire before onboarding? Having your VoIP provider complete a security questionnaire before onboarding helps UK SMEs assess risks, protect sensitive data, and ensure compliance with regulations like UK GDPR. SME Security
• Q Is it worth upgrading our Wi-Fi for better coverage? Improving your Wi-Fi coverage can boost staff productivity, reduce downtime, and strengthen security—key factors for UK SMEs managing daily operations and compliance. IT Support & Help Desk SME
• Q What happens if a backup contains corrupted files? Corrupted files in backups can prevent effective data recovery, leading to downtime and compliance risks. UK SMEs should ensure regular integrity checks and robust backup practices to protect their b… Backup Backup & Disaster Recovery
• Q How do I back up files for staff working from home? Backing up files for home-working staff means securely copying important data from their devices to protect your business from data loss, downtime, and compliance risks. Backup & Disaster Recovery SME
• Q How do I manage backups without an in-house IT team? Managing backups without an in-house IT team is achievable with the right approach, helping UK SMEs protect data, maintain productivity, and meet compliance requirements. Backup & Disaster Recovery SME
• Q How do I manage network access for leavers and joiners? Controlling network access for new starters and leavers is vital to protect your business data, maintain productivity, and meet UK compliance standards. Learn practical steps to manage this securely … Network Network Management

Business Details