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Overview

Prism Solutions is a managed IT services provider located in Congleton, England. This IT support company focuses on delivering reliable computer support and services to a diverse range of clients, including small to medium-sized enterprises (SMEs), charities, and educational institutions. They aim to help businesses enhance their IT infrastructure while ensuring security and efficiency in their operations.

This MSP provides various services such as technical support, network management, and IT consultancy. By understanding their clients' unique needs, they offer tailored solutions that help organisations optimise their systems and minimise downtime. Their commitment to empathetic customer service ensures that clients feel supported at every stage of the process.

Services & Expertise

The following summary is based on the services and areas of expertise reported for this provider. Always confirm availability and scope directly with their team.

Cloud Services

Deployment, optimization, and ongoing management of cloud platforms such as Microsoft 365, cloud infrastructure, and cloud storage solutions tailored to modern business requirements.

Why it matters: Enhances mobility, strengthens security, and improves operational agility while reducing reliance on aging on-premise systems.

Real example: A distributed team transitions to a modern cloud collaboration environment, resulting in improved productivity, secure remote access, and streamlined workflow management.

Cybersecurity

A multi-layered approach to protecting your organization against cyber threats, covering network security, endpoint protection, threat detection, incident response, and governance best practices.

Why it matters: Strengthens your security posture, reduces exposure to modern threats, and helps maintain trust with customers, regulators, and partners.

Real example: A business targeted by sophisticated phishing campaigns implements an enhanced security stack and monitoring, resulting in early threat detection and prevention of attempted breaches.

IT Support & Help Desk

Dedicated support for end-users, providing timely resolution of day-to-day technical issues across devices, applications, connectivity, and access systems.

Why it matters: Keeps employees productive, shortens resolution times, and eliminates operational bottlenecks caused by unresolved technical challenges.

Real example: A team frequently delayed by recurring login and application issues gains immediate access to skilled support, significantly reducing downtime and boosting workplace efficiency.

Managed IT Services

Comprehensive management of your organization's IT environment, including proactive monitoring, maintenance, security oversight, and strategic guidance designed to keep operations stable and aligned with business goals.

Why it matters: Strengthens operational resilience, reduces unplanned downtime, and ensures technology investments directly support productivity, efficiency, and long-term growth.

Real example: A company experiencing recurring system slowdowns transitions to a fully managed environment, resulting in consistent performance, fewer interruptions, and improved output across teams.

Reputation & Reviews

These highlights are summarized from publicly accessible data. They are for general information only and may not reflect every client experience.

Google rating: 5.0 Google Rated 5.00 out of 5 on Google

Review Highlights

  • Friendly, supportive team (2 clients mention this)

What clients say about this company

Clients appreciate the helpfulness and understanding that Prism Solutions brings to their IT challenges. Many have expressed satisfaction with the responsive support they receive, noting how the team addresses issues promptly and effectively. This emphasis on communication helps foster strong relationships with clients.

Furthermore, clients have highlighted the company's ability to deliver consistent and efficient services, which allows them to focus on their core business activities. The positive feedback around support and service experience reflects the company's dedication to meeting customer needs in a straightforward and reliable manner.

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Business Details

Hours

Now Closed

Monday09:00 AM - 06:00 PM
Tuesday08:00 AM - 06:00 PM
Wednesday08:00 AM - 06:00 PM
Thursday08:00 AM - 06:00 PM
Friday08:00 AM - 06:00 PM
SaturdayClosed
SundayClosed

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