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Overview

ITS is a managed IT services provider based in Epsom, England. They focus on delivering reliable IT support to small and medium-sized enterprises, charities, and professional services. This IT support company helps clients manage their IT infrastructure effectively and ensures smooth operations.

By providing professional and efficient support, this MSP allows businesses to concentrate on their core activities without worrying about IT issues. They prioritise effective communication, reliability, and security, aligning with UK standards like GDPR and Cyber Essentials to protect client data.

Services & Expertise

The following summary is based on the services and areas of expertise reported for this provider. Always confirm availability and scope directly with their team.

Backup & Disaster Recovery

A structured approach to safeguarding data and systems through automated backups, continuity planning, and rapid recovery processes designed to minimize disruption during unexpected events.

Why it matters: Ensures critical information and operations can be restored quickly, enabling the business to maintain stability during outages, cyber incidents, or hardware failures.

Real example: After a server malfunction disrupts operations, the company restores essential systems within hours using a well-defined backup and recovery plan, avoiding significant revenue loss.

IT Support & Help Desk

Dedicated support for end-users, providing timely resolution of day-to-day technical issues across devices, applications, connectivity, and access systems.

Why it matters: Keeps employees productive, shortens resolution times, and eliminates operational bottlenecks caused by unresolved technical challenges.

Real example: A team frequently delayed by recurring login and application issues gains immediate access to skilled support, significantly reducing downtime and boosting workplace efficiency.

Servers & Infrastructure

Procurement, deployment, and lifecycle management of the core IT infrastructure that powers your business—servers, networks, storage, virtualization, and related systems.

Why it matters: Improves performance, scalability, and reliability while reducing the risk of outages caused by outdated or improperly maintained infrastructure.

Real example: A company suffering frequent outages replaces aging on-prem systems with a modern, optimized environment—dramatically improving performance and uptime for all staff.

Reputation & Reviews

These highlights are summarized from publicly accessible data. They are for general information only and may not reflect every client experience.

Google rating: 5.0 Google Rated 5.00 out of 5 on Google

Review Highlights

  • Friendly, supportive team (4 clients mention this)

What clients say about this company

Clients appreciate the professionalism and efficiency of ITS in managing their IT needs. Many have expressed their satisfaction with the dedicated support and the organised approach to handling various IT challenges.

This managed IT services provider is noted for its empathy and understanding of client needs. Feedback highlights their commitment to delivering practical solutions, ensuring clients feel supported and valued throughout their engagements.

Questions business owners often ask at this stage

Short guides that explain IT topics in plain language and help you compare providers.

Questions about Servers & Infrastructure

Business Details

Hours

Now Closed

Monday09:00 AM - 05:00 PM
Tuesday09:00 AM - 05:00 PM
Wednesday09:00 AM - 05:00 PM
ThursdayClosed
Friday09:00 AM - 05:00 PM
SaturdayClosed
SundayClosed

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