Hero image Hero image

Overview

Matrix Business IT Ltd is a managed IT services provider based in Fareham, England. This IT support company specialises in delivering reliable IT solutions to small and medium-sized enterprises, charities, and professional services across the UK. Their primary focus is on IT support, business continuity, and effective communication to ensure smooth operations for their clients.

With a commitment to security and compliance, this MSP works in alignment with relevant UK regulations like UK GDPR and Cyber Essentials. They offer a range of services, including IT support and phone systems, tailored to meet the unique needs of each client. The team at Matrix Business IT Ltd is dedicated to resolving issues promptly and efficiently, fostering strong relationships with their clientele.

This managed IT services provider is known for delivering high-quality work, demonstrated during their projects such as upgrading networks for charitable organisations. Clients appreciate their friendly and professional approach, which makes them a valued partner for any business needing IT support. By ensuring technology runs smoothly, they help clients focus on their core activities without interruption.

Services & Expertise

The following summary is based on the services and areas of expertise reported for this provider. Always confirm availability and scope directly with their team.

Backup & Disaster Recovery

A structured approach to safeguarding data and systems through automated backups, continuity planning, and rapid recovery processes designed to minimize disruption during unexpected events.

Why it matters: Ensures critical information and operations can be restored quickly, enabling the business to maintain stability during outages, cyber incidents, or hardware failures.

Real example: After a server malfunction disrupts operations, the company restores essential systems within hours using a well-defined backup and recovery plan, avoiding significant revenue loss.

Cloud Services

Deployment, optimization, and ongoing management of cloud platforms such as Microsoft 365, cloud infrastructure, and cloud storage solutions tailored to modern business requirements.

Why it matters: Enhances mobility, strengthens security, and improves operational agility while reducing reliance on aging on-premise systems.

Real example: A distributed team transitions to a modern cloud collaboration environment, resulting in improved productivity, secure remote access, and streamlined workflow management.

Cybersecurity

A multi-layered approach to protecting your organization against cyber threats, covering network security, endpoint protection, threat detection, incident response, and governance best practices.

Why it matters: Strengthens your security posture, reduces exposure to modern threats, and helps maintain trust with customers, regulators, and partners.

Real example: A business targeted by sophisticated phishing campaigns implements an enhanced security stack and monitoring, resulting in early threat detection and prevention of attempted breaches.

IT Consulting & vCIO

Strategic advisory services offering executive-level guidance on IT planning, budgeting, governance, and technology alignment—acting as a virtual Chief Information Officer for your organization.

Why it matters: Allows leaders to make informed technology decisions, forecast IT investments, and align technology initiatives with long-term business strategy.

Real example: An organization struggling with ad-hoc IT spending gains a centralized roadmap—distributing investments strategically over several years and improving predictability and ROI.

IT Support & Help Desk

Dedicated support for end-users, providing timely resolution of day-to-day technical issues across devices, applications, connectivity, and access systems.

Why it matters: Keeps employees productive, shortens resolution times, and eliminates operational bottlenecks caused by unresolved technical challenges.

Real example: A team frequently delayed by recurring login and application issues gains immediate access to skilled support, significantly reducing downtime and boosting workplace efficiency.

Managed IT Services

Comprehensive management of your organization's IT environment, including proactive monitoring, maintenance, security oversight, and strategic guidance designed to keep operations stable and aligned with business goals.

Why it matters: Strengthens operational resilience, reduces unplanned downtime, and ensures technology investments directly support productivity, efficiency, and long-term growth.

Real example: A company experiencing recurring system slowdowns transitions to a fully managed environment, resulting in consistent performance, fewer interruptions, and improved output across teams.

VoIP & Phone Systems

Modern unified communications platforms leveraging cloud-based voice services, call routing, mobility features, and integrated collaboration tools.

Why it matters: Improves communication reliability, enables remote and hybrid work flexibility, and consolidates voice infrastructure into a streamlined, scalable system.

Real example: A business with a legacy phone system upgrades to a cloud-based communications platform, enabling seamless call handling across offices, mobile devices, and remote staff.

Reputation & Reviews

These highlights are summarized from publicly accessible data. They are for general information only and may not reflect every client experience.

Google rating: 4.9 Google Rated 4.90 out of 5 on Google

Review Highlights

  • Strong technical expertise (4 clients mention this)
  • Reliable uptime and ongoing support (3 clients mention this)
  • Friendly, supportive team (10 clients mention this)

What clients say about this company

Many clients have expressed their satisfaction with the quick and efficient support provided by Matrix Business IT Ltd. They praise the team's ability to resolve problems promptly while maintaining a polite and friendly attitude. This commitment to service creates strong partnerships, as clients feel they can rely on their expertise.

Project delivery is another area where this IT support company excels. Feedback highlights their skill in managing complex projects, such as network upgrades for organisations like Forgotten Veterans UK. Clients appreciate the careful planning and high-quality outcomes, which contribute to their overall confidence in Matrix as a provider.

Overall, clients describe their experience with this MSP as positive and supportive. Feedback consistently mentions the team's empathy and willingness to assist with IT challenges. This collaboration reinforces the idea that Matrix Business IT Ltd is more than just a service provider; they are an integral part of their clients' extended teams.

Questions business owners often ask at this stage

Short guides that explain IT topics in plain language and help you compare providers.

See all IT guides →

Business Details

Hours

Now Closed

Monday08:00 AM - 06:00 PM
Tuesday08:00 AM - 06:00 PM
Wednesday08:00 AM - 06:00 PM
Thursday08:00 AM - 06:00 PM
Friday08:00 AM - 06:00 PM
SaturdayClosed
SundayClosed

Need different expertise? Explore more providers with the skills you need.

Security, networking, cloud, backups—whatever your priorities, compare specialists near you.

Browse Providers by Service Category