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Overview

SOTS is a managed IT services provider based in Fareham, England. They specialise in delivering comprehensive IT support and infrastructure services to various sectors, including small and medium-sized enterprises, charities, and educational institutions. This IT support company aims to enhance operational efficiency by addressing the technology needs of their clients.

This MSP is dedicated to ensuring security and reliability in their service delivery. They actively listen to their clients to understand their unique IT requirements, resulting in improved infrastructure and support. By maintaining a focus on clear communication and a proactive approach, SOTS helps clients achieve their business goals while addressing day-to-day IT challenges.

Services & Expertise

The following summary is based on the services and areas of expertise reported for this provider. Always confirm availability and scope directly with their team.

Cloud Services

Deployment, optimization, and ongoing management of cloud platforms such as Microsoft 365, cloud infrastructure, and cloud storage solutions tailored to modern business requirements.

Why it matters: Enhances mobility, strengthens security, and improves operational agility while reducing reliance on aging on-premise systems.

Real example: A distributed team transitions to a modern cloud collaboration environment, resulting in improved productivity, secure remote access, and streamlined workflow management.

Cybersecurity

A multi-layered approach to protecting your organization against cyber threats, covering network security, endpoint protection, threat detection, incident response, and governance best practices.

Why it matters: Strengthens your security posture, reduces exposure to modern threats, and helps maintain trust with customers, regulators, and partners.

Real example: A business targeted by sophisticated phishing campaigns implements an enhanced security stack and monitoring, resulting in early threat detection and prevention of attempted breaches.

Hardware & Device Support

Support, repair and lifecycle management for endpoints such as desktops, laptops, tablets and phones.

IT Support & Help Desk

Dedicated support for end-users, providing timely resolution of day-to-day technical issues across devices, applications, connectivity, and access systems.

Why it matters: Keeps employees productive, shortens resolution times, and eliminates operational bottlenecks caused by unresolved technical challenges.

Real example: A team frequently delayed by recurring login and application issues gains immediate access to skilled support, significantly reducing downtime and boosting workplace efficiency.

Managed IT Services

Comprehensive management of your organization's IT environment, including proactive monitoring, maintenance, security oversight, and strategic guidance designed to keep operations stable and aligned with business goals.

Why it matters: Strengthens operational resilience, reduces unplanned downtime, and ensures technology investments directly support productivity, efficiency, and long-term growth.

Real example: A company experiencing recurring system slowdowns transitions to a fully managed environment, resulting in consistent performance, fewer interruptions, and improved output across teams.

Servers & Infrastructure

Procurement, deployment, and lifecycle management of the core IT infrastructure that powers your business—servers, networks, storage, virtualization, and related systems.

Why it matters: Improves performance, scalability, and reliability while reducing the risk of outages caused by outdated or improperly maintained infrastructure.

Real example: A company suffering frequent outages replaces aging on-prem systems with a modern, optimized environment—dramatically improving performance and uptime for all staff.

VoIP & Phone Systems

Modern unified communications platforms leveraging cloud-based voice services, call routing, mobility features, and integrated collaboration tools.

Why it matters: Improves communication reliability, enables remote and hybrid work flexibility, and consolidates voice infrastructure into a streamlined, scalable system.

Real example: A business with a legacy phone system upgrades to a cloud-based communications platform, enabling seamless call handling across offices, mobile devices, and remote staff.

Reputation & Reviews

These highlights are summarized from publicly accessible data. They are for general information only and may not reflect every client experience.

Google rating: 5.0 Google Rated 5.00 out of 5 on Google

Review Highlights

  • Strong technical expertise (2 clients mention this)
  • Reliable uptime and ongoing support (2 clients mention this)
  • Friendly, supportive team (12 clients mention this)
  • Emphasis on security and data protection (1 client mentions this)

What clients say about this company

Feedback from clients highlights the effectiveness of the services provided by this IT support company. Many have expressed satisfaction with the responsiveness and efficiency of the support team, noting how issues were resolved promptly and effectively. Clients appreciate the upfront communication regarding service timelines and have seen significant improvements in their IT operations.

Users also commend the manner in which SOTS handles urgent situations. Their help desk team is noted for their quick responses and understanding of client needs. Overall, this MSP has built a reputation for reliability and a strong commitment to client satisfaction within the IT services landscape.

Questions business owners often ask at this stage

Short guides that explain IT topics in plain language and help you compare providers.

Questions about VoIP & Phone Systems

Business Details

Hours

Now Closed

Monday08:00 AM - 05:30 PM
Tuesday08:00 AM - 05:30 PM
Wednesday08:00 AM - 05:30 PM
Thursday08:00 AM - 05:30 PM
Friday08:00 AM - 05:30 PM
SaturdayClosed
SundayClosed

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