Services & Expertise

The following summary is based on the services and areas of expertise reported for this provider. Always confirm availability and scope directly with their team.

Reputation & Reviews

These highlights are summarized from publicly accessible data. They are for general information only and may not reflect every client experience.

Google rating: 5.0 Rated 5.00 out of 5 on Google

Review Highlights

• ✓ Strong technical expertise (8 clients mention this)
• ✓ Reliable uptime and ongoing support (3 clients mention this)
• ✓ Friendly, supportive team (12 clients mention this)
• ✓ Emphasis on security and data protection (7 clients mention this)

What clients say about this company

Clients consistently praise Southern Solutions for their outstanding onboarding experience and clear communication. New clients have noted how smoothly the process is handled, highlighting the company's commitment to making them feel supported from the start. Quick responses and a genuine effort to understand client needs have been particularly appreciated.

The proactive support provided by this IT support company has received positive feedback. Users describe the team as friendly and helpful, noting that every query is addressed promptly and professionally. The proactive approach in delivering cybersecurity training has also been recognised as a valuable addition to their services.

Overall, clients report a high level of satisfaction with Southern Solutions, emphasizing their professionalism and dedication to quality. The team is seen as an extension of their clients' own operations, going the extra mile to ensure that every aspect of IT support is managed effectively. Their responsiveness and expertise contribute significantly to a positive client experience.

Questions business owners often ask at this stage

Short guides that explain IT topics in plain language and help you compare providers.

Questions about VoIP & Phone Systems

• Q How can I secure our VoIP system against phone hacking? Protect your business phone system from hacking by enforcing strong access controls, monitoring call activity, and ensuring your VoIP provider follows robust security practices. SME Small Business
• Q Should our VoIP provider complete a security questionnaire before onboarding? Having your VoIP provider complete a security questionnaire before onboarding helps UK SMEs assess risks, protect sensitive data, and ensure compliance with regulations like UK GDPR. SME Security
• Q How do I manage call forwarding securely for home workers? Managing call forwarding securely is vital for UK SMEs with home workers to protect communications, maintain productivity, and meet data protection expectations. SME Small Business
• Q What do supplier security questionnaires ask about phone systems? Supplier security questionnaires for phone systems focus on how providers protect your calls, data, and access to prevent cyber risks, downtime, and compliance issues. SME Security
• Q What happens if our internet goes down with a VoIP phone system? If your internet goes down, your VoIP phone system will stop working, potentially disrupting calls and impacting your business. Preparing failover options and testing them regularly can help maintain… SME Small Business
• Q How do I prove our VoIP setup meets Cyber Essentials Plus? To prove your VoIP system meets Cyber Essentials Plus, you need clear evidence of secure configuration, regular testing, and strong access controls that protect your business communications from cybe… Cyber Essentials Plus Cybersecurity

Business Details