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Overview

Pickl is a managed IT services provider based in London, England. They specialise in delivering comprehensive IT support tailored primarily for small and medium-sized enterprises (SMEs), charities, and professional services. Their aim is to help clients manage their IT needs efficiently, allowing them to focus on their core business activities.

This IT support company offers a variety of services, including IT support, help desk solutions, IT strategy development, and technical support. They are dedicated to ensuring reliable communication and timely project delivery, which has earned them a strong reputation among their clients. By implementing flexible pricing models and personalised IT support, they cater to a diverse range of business requirements.

Security is a key focus for this MSP, as they ensure compliance with standards such as the UK GDPR and other relevant guidelines. Their team works closely with clients to understand their unique challenges and provide tailored solutions. Pickl's commitment to transparency and partnership has become a cornerstone of their service delivery.

Services & Expertise

The following summary is based on the services and areas of expertise reported for this provider. Always confirm availability and scope directly with their team.

Backup & Disaster Recovery

A structured approach to safeguarding data and systems through automated backups, continuity planning, and rapid recovery processes designed to minimize disruption during unexpected events.

Why it matters: Ensures critical information and operations can be restored quickly, enabling the business to maintain stability during outages, cyber incidents, or hardware failures.

Real example: After a server malfunction disrupts operations, the company restores essential systems within hours using a well-defined backup and recovery plan, avoiding significant revenue loss.

Cloud Services

Deployment, optimization, and ongoing management of cloud platforms such as Microsoft 365, cloud infrastructure, and cloud storage solutions tailored to modern business requirements.

Why it matters: Enhances mobility, strengthens security, and improves operational agility while reducing reliance on aging on-premise systems.

Real example: A distributed team transitions to a modern cloud collaboration environment, resulting in improved productivity, secure remote access, and streamlined workflow management.

Cybersecurity

A multi-layered approach to protecting your organization against cyber threats, covering network security, endpoint protection, threat detection, incident response, and governance best practices.

Why it matters: Strengthens your security posture, reduces exposure to modern threats, and helps maintain trust with customers, regulators, and partners.

Real example: A business targeted by sophisticated phishing campaigns implements an enhanced security stack and monitoring, resulting in early threat detection and prevention of attempted breaches.

IT Consulting & vCIO

Strategic advisory services offering executive-level guidance on IT planning, budgeting, governance, and technology alignment—acting as a virtual Chief Information Officer for your organization.

Why it matters: Allows leaders to make informed technology decisions, forecast IT investments, and align technology initiatives with long-term business strategy.

Real example: An organization struggling with ad-hoc IT spending gains a centralized roadmap—distributing investments strategically over several years and improving predictability and ROI.

IT Support & Help Desk

Dedicated support for end-users, providing timely resolution of day-to-day technical issues across devices, applications, connectivity, and access systems.

Why it matters: Keeps employees productive, shortens resolution times, and eliminates operational bottlenecks caused by unresolved technical challenges.

Real example: A team frequently delayed by recurring login and application issues gains immediate access to skilled support, significantly reducing downtime and boosting workplace efficiency.

Managed IT Services

Comprehensive management of your organization's IT environment, including proactive monitoring, maintenance, security oversight, and strategic guidance designed to keep operations stable and aligned with business goals.

Why it matters: Strengthens operational resilience, reduces unplanned downtime, and ensures technology investments directly support productivity, efficiency, and long-term growth.

Real example: A company experiencing recurring system slowdowns transitions to a fully managed environment, resulting in consistent performance, fewer interruptions, and improved output across teams.

Microsoft 365 & Email

Planning, deployment, and ongoing management of Microsoft 365, business email, and collaboration tools to support secure, modern communication across your organization.

Why it matters: Standardizes how teams communicate, reduces email-related issues, and improves productivity through better use of tools like Outlook, Teams, OneDrive, and SharePoint.

Real example: A business running fragmented email systems consolidates onto Microsoft 365, gaining centralized security controls, smoother onboarding for new staff, and fewer day-to-day email disruptions.

Reputation & Reviews

These highlights are summarized from publicly accessible data. They are for general information only and may not reflect every client experience.

Google rating: 5.0 Google Rated 5.00 out of 5 on Google

Review Highlights

  • Strong technical expertise (1 client mentions this)
  • Reliable uptime and ongoing support (3 clients mention this)
  • Friendly, supportive team (7 clients mention this)
  • Emphasis on security and data protection (1 client mentions this)

What clients say about this company

Clients frequently praise Pickl for their thoroughness and attention to detail. They appreciate the proactive approach taken by the team, which helps businesses like theirs to navigate various IT challenges smoothly. Feedback indicates that the company's IT management services have significantly lightened the load for business leaders, allowing them to concentrate on growth.

Many clients highlight Pickl's exceptional response times and their ability to handle projects of any size effectively. The support provided is described as consistent and reliable, with team members contributing positively to the working relationship. This responsiveness helps clients successfully manage their operations, whether their teams are working from home or in the office.

Trust and honesty are often noted as key attributes of Pickl's service. Clients feel that the team genuinely understands their business needs and prioritises their interests. By building strong partnerships, this MSP has created a supportive environment where clients can feel secure in their IT management, knowing they have a dependable ally by their side.

Questions business owners often ask at this stage

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Questions about Managed IT Services

Business Details

Hours

Now Closed

Monday09:00 AM - 05:30 PM
Tuesday09:00 AM - 05:30 PM
Wednesday09:00 AM - 05:30 PM
Thursday09:00 AM - 05:30 PM
Friday09:00 AM - 05:30 PM
SaturdayClosed
SundayClosed

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