Hero image Hero image

Overview

Support Tree is a managed IT services provider based in London, England. This IT support company focuses on delivering reliable IT support, cyber security, and firewall management to a range of clients, including small and medium enterprises, charities, and professional services. Their expertise is particularly beneficial for businesses looking to enhance their technological capabilities while maintaining strong security standards.

This MSP takes the time to understand the unique needs of each client, ensuring that they provide tailored solutions that improve operational efficiency. They prioritise clear communication and thorough documentation throughout their projects, allowing clients to feel confident in the services they receive. Their approach makes them a valuable partner for businesses navigating the complexities of modern IT demands.

With a strong emphasis on security, Support Tree is dedicated to protecting their clients' data and systems. They align their practices with UK regulations such as UK GDPR and follow guidance from credible institutions like the National Cyber Security Centre. By doing so, this managed IT services provider ensures that they can effectively address the evolving threats in the cyber landscape while helping clients achieve their objectives.

Services & Expertise

The following summary is based on the services and areas of expertise reported for this provider. Always confirm availability and scope directly with their team.

Backup & Disaster Recovery

A structured approach to safeguarding data and systems through automated backups, continuity planning, and rapid recovery processes designed to minimize disruption during unexpected events.

Why it matters: Ensures critical information and operations can be restored quickly, enabling the business to maintain stability during outages, cyber incidents, or hardware failures.

Real example: After a server malfunction disrupts operations, the company restores essential systems within hours using a well-defined backup and recovery plan, avoiding significant revenue loss.

Cloud Services

Deployment, optimization, and ongoing management of cloud platforms such as Microsoft 365, cloud infrastructure, and cloud storage solutions tailored to modern business requirements.

Why it matters: Enhances mobility, strengthens security, and improves operational agility while reducing reliance on aging on-premise systems.

Real example: A distributed team transitions to a modern cloud collaboration environment, resulting in improved productivity, secure remote access, and streamlined workflow management.

Cybersecurity

A multi-layered approach to protecting your organization against cyber threats, covering network security, endpoint protection, threat detection, incident response, and governance best practices.

Why it matters: Strengthens your security posture, reduces exposure to modern threats, and helps maintain trust with customers, regulators, and partners.

Real example: A business targeted by sophisticated phishing campaigns implements an enhanced security stack and monitoring, resulting in early threat detection and prevention of attempted breaches.

Hardware & Device Support

Support, repair and lifecycle management for endpoints such as desktops, laptops, tablets and phones.

IT Consulting & vCIO

Strategic advisory services offering executive-level guidance on IT planning, budgeting, governance, and technology alignment—acting as a virtual Chief Information Officer for your organization.

Why it matters: Allows leaders to make informed technology decisions, forecast IT investments, and align technology initiatives with long-term business strategy.

Real example: An organization struggling with ad-hoc IT spending gains a centralized roadmap—distributing investments strategically over several years and improving predictability and ROI.

IT Support & Help Desk

Dedicated support for end-users, providing timely resolution of day-to-day technical issues across devices, applications, connectivity, and access systems.

Why it matters: Keeps employees productive, shortens resolution times, and eliminates operational bottlenecks caused by unresolved technical challenges.

Real example: A team frequently delayed by recurring login and application issues gains immediate access to skilled support, significantly reducing downtime and boosting workplace efficiency.

Managed IT Services

Comprehensive management of your organization's IT environment, including proactive monitoring, maintenance, security oversight, and strategic guidance designed to keep operations stable and aligned with business goals.

Why it matters: Strengthens operational resilience, reduces unplanned downtime, and ensures technology investments directly support productivity, efficiency, and long-term growth.

Real example: A company experiencing recurring system slowdowns transitions to a fully managed environment, resulting in consistent performance, fewer interruptions, and improved output across teams.

Network Management

End-to-end management of your network infrastructure, including switches, firewalls, wireless access points, and connectivity to ensure reliable, secure access to critical systems.

Why it matters: Improves performance and stability across offices, reduces outages, and ensures staff can reliably access the applications and data they depend on.

Real example: An organization experiencing recurring Wi-Fi drops and slow internal systems has its network redesigned and proactively monitored, resulting in consistent connectivity and fewer escalations from staff.

Reputation & Reviews

These highlights are summarized from publicly accessible data. They are for general information only and may not reflect every client experience.

Google rating: 5.0 Google Rated 5.00 out of 5 on Google

Review Highlights

  • Strong technical expertise (2 clients mention this)
  • Reliable uptime and ongoing support (2 clients mention this)
  • Friendly, supportive team (16 clients mention this)
  • Emphasis on security and data protection (2 clients mention this)

What clients say about this company

Clients have noted that Support Tree excels in understanding their specific needs and delivering services that exceed expectations. Feedback highlights their thoroughness in project execution and the support they provide throughout the process. Many appreciate the clear documentation that accompanies their services, which helps build trust and confidence.

The ongoing commitment to improvement is evident, as Support Tree regularly seeks client input to enhance its offerings. Their proactive approach to dealing with challenges sets them apart as a reliable partner in the IT landscape. Clients feel assured that their needs are addressed promptly and professionally.

Support Tree's expertise in cyber security is often praised, with clients expressing satisfaction with the innovative strategies they employ to safeguard systems. Their focus on providing comprehensive IT support includes a robust understanding of industry trends, making them a thought leader in the sector. Overall, clients find their services to be trustworthy and effective in meeting their IT requirements.

Questions business owners often ask at this stage

Short guides that explain IT topics in plain language and help you compare providers.

Questions about Cybersecurity

Business Details

Hours

Now Closed

Monday08:00 AM - 06:00 PM
Tuesday08:00 AM - 06:00 PM
Wednesday08:00 AM - 06:00 PM
Thursday08:00 AM - 06:00 PM
Friday08:00 AM - 06:00 PM
SaturdayClosed
SundayClosed

Need different expertise? Explore more providers with the skills you need.

Security, networking, cloud, backups—whatever your priorities, compare specialists near you.

Browse Providers by Service Category