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Urban Network - London

Cloud Services Cybersecurity IT Support & Help Desk

Overview

Urban Network is a managed IT services provider based in London, England. This IT support company focuses on delivering reliable IT solutions to clients across various sectors, including small and medium-sized enterprises, charities, and professional services. Their main aim is to ensure secure and efficient IT systems for their clients, allowing them to concentrate on their core business.

This MSP offers a wide range of services, including IT support, network support, and consultancy. They are known for their proactive approach and quick response times, ensuring that all IT issues are addressed promptly. Urban Network is committed to operating in compliance with UK regulations, such as UK GDPR, providing clients with peace of mind regarding data security.

With a dedicated team, this managed IT services provider prides itself on its friendly and professional customer service. They focus on clear communication, making sure clients fully understand their IT systems and the solutions offered. By delivering projects on budget and on time, they build strong relationships, fostering a sense of trust and support with their clients.

Services & Expertise

The following summary is based on the services and areas of expertise reported for this provider. Always confirm availability and scope directly with their team.

Cloud Services

Deployment, optimization, and ongoing management of cloud platforms such as Microsoft 365, cloud infrastructure, and cloud storage solutions tailored to modern business requirements.

Why it matters: Enhances mobility, strengthens security, and improves operational agility while reducing reliance on aging on-premise systems.

Real example: A distributed team transitions to a modern cloud collaboration environment, resulting in improved productivity, secure remote access, and streamlined workflow management.

Cybersecurity

A multi-layered approach to protecting your organization against cyber threats, covering network security, endpoint protection, threat detection, incident response, and governance best practices.

Why it matters: Strengthens your security posture, reduces exposure to modern threats, and helps maintain trust with customers, regulators, and partners.

Real example: A business targeted by sophisticated phishing campaigns implements an enhanced security stack and monitoring, resulting in early threat detection and prevention of attempted breaches.

IT Support & Help Desk

Dedicated support for end-users, providing timely resolution of day-to-day technical issues across devices, applications, connectivity, and access systems.

Why it matters: Keeps employees productive, shortens resolution times, and eliminates operational bottlenecks caused by unresolved technical challenges.

Real example: A team frequently delayed by recurring login and application issues gains immediate access to skilled support, significantly reducing downtime and boosting workplace efficiency.

Managed IT Services

Comprehensive management of your organization's IT environment, including proactive monitoring, maintenance, security oversight, and strategic guidance designed to keep operations stable and aligned with business goals.

Why it matters: Strengthens operational resilience, reduces unplanned downtime, and ensures technology investments directly support productivity, efficiency, and long-term growth.

Real example: A company experiencing recurring system slowdowns transitions to a fully managed environment, resulting in consistent performance, fewer interruptions, and improved output across teams.

Microsoft 365 & Email

Planning, deployment, and ongoing management of Microsoft 365, business email, and collaboration tools to support secure, modern communication across your organization.

Why it matters: Standardizes how teams communicate, reduces email-related issues, and improves productivity through better use of tools like Outlook, Teams, OneDrive, and SharePoint.

Real example: A business running fragmented email systems consolidates onto Microsoft 365, gaining centralized security controls, smoother onboarding for new staff, and fewer day-to-day email disruptions.

Network Management

End-to-end management of your network infrastructure, including switches, firewalls, wireless access points, and connectivity to ensure reliable, secure access to critical systems.

Why it matters: Improves performance and stability across offices, reduces outages, and ensures staff can reliably access the applications and data they depend on.

Real example: An organization experiencing recurring Wi-Fi drops and slow internal systems has its network redesigned and proactively monitored, resulting in consistent connectivity and fewer escalations from staff.

Reputation & Reviews

These highlights are summarized from publicly accessible data. They are for general information only and may not reflect every client experience.

Google rating: 4.8 Google Rated 4.80 out of 5 on Google

Review Highlights

  • Strong technical expertise (7 clients mention this)
  • Reliable uptime and ongoing support (1 client mentions this)
  • Friendly, supportive team (11 clients mention this)

What clients say about this company

Clients consistently express satisfaction with the thoroughness and professionalism of Urban Network. Many appreciate the friendly and knowledgeable staff who take the time to explain complex issues clearly. Feedback indicates that clients feel supported, especially during challenging circumstances, such as network outages.

This IT support company is praised for its ability to deliver projects efficiently and without unnecessary complications. Clients often highlight that Urban Network successfully meets their expectations, sticking to budgets and timelines while providing high-quality service. This reliability is a key factor in why clients choose to work with them.

Overall, clients frequently recommend Urban Network for their IT support needs, citing a personal touch that makes the relationship feel valued. Many feel that the team's helpfulness goes above and beyond, reinforcing the commitment to excellent service. This consistent approval demonstrates their strong presence in the managed IT services sector in London.

Questions business owners often ask at this stage

Short guides that explain IT topics in plain language and help you compare providers.

Questions about Cybersecurity

Business Details

Hours

Now Closed

Monday08:00 AM - 06:00 PM
Tuesday08:00 AM - 06:00 PM
Wednesday08:00 AM - 06:00 PM
Thursday08:00 AM - 06:00 PM
Friday08:00 AM - 06:00 PM
SaturdayClosed
SundayClosed

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