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Overview

Lucid Networks is a managed IT services provider based in Manchester, England. They focus on delivering reliable IT support and infrastructure solutions primarily to small and medium-sized enterprises (SMEs), charities, and professional service firms across various sectors. By addressing the specific IT needs of their clients, this IT support company helps businesses enhance their operational efficiency and security.

This MSP offers a range of services, including technical support and compliance assistance, to ensure that businesses can thrive in an increasingly digital landscape. They work closely with clients to create tailored IT strategies that align with their goals. Their team is dedicated to maintaining stable and secure IT environments to support daily operations.

Lucid Networks also places a strong emphasis on security. They provide consultancy services designed to help clients achieve important certifications, such as Cyber Essentials Plus, and conduct thorough audits to safeguard sensitive data. This dedication to security and compliance makes them a trusted partner for many organisations.

Services & Expertise

The following summary is based on the services and areas of expertise reported for this provider. Always confirm availability and scope directly with their team.

Cloud Services

Deployment, optimization, and ongoing management of cloud platforms such as Microsoft 365, cloud infrastructure, and cloud storage solutions tailored to modern business requirements.

Why it matters: Enhances mobility, strengthens security, and improves operational agility while reducing reliance on aging on-premise systems.

Real example: A distributed team transitions to a modern cloud collaboration environment, resulting in improved productivity, secure remote access, and streamlined workflow management.

Compliance & Risk

Insightful compliance and risk management services ensuring your IT practices, data handling, and security controls meet industry, regulatory, and organizational standards.

Why it matters: Reduces exposure to legal, operational, and reputational risk while helping you meet audit requirements and demonstrate a mature security posture.

Real example: A firm preparing for vendor security assessments receives a full compliance review, updated policies, and strengthened access controls—resulting in successful audit approval.

IT Consulting & vCIO

Strategic advisory services offering executive-level guidance on IT planning, budgeting, governance, and technology alignment—acting as a virtual Chief Information Officer for your organization.

Why it matters: Allows leaders to make informed technology decisions, forecast IT investments, and align technology initiatives with long-term business strategy.

Real example: An organization struggling with ad-hoc IT spending gains a centralized roadmap—distributing investments strategically over several years and improving predictability and ROI.

IT Support & Help Desk

Dedicated support for end-users, providing timely resolution of day-to-day technical issues across devices, applications, connectivity, and access systems.

Why it matters: Keeps employees productive, shortens resolution times, and eliminates operational bottlenecks caused by unresolved technical challenges.

Real example: A team frequently delayed by recurring login and application issues gains immediate access to skilled support, significantly reducing downtime and boosting workplace efficiency.

Managed IT Services

Comprehensive management of your organization's IT environment, including proactive monitoring, maintenance, security oversight, and strategic guidance designed to keep operations stable and aligned with business goals.

Why it matters: Strengthens operational resilience, reduces unplanned downtime, and ensures technology investments directly support productivity, efficiency, and long-term growth.

Real example: A company experiencing recurring system slowdowns transitions to a fully managed environment, resulting in consistent performance, fewer interruptions, and improved output across teams.

Microsoft 365 & Email

Planning, deployment, and ongoing management of Microsoft 365, business email, and collaboration tools to support secure, modern communication across your organization.

Why it matters: Standardizes how teams communicate, reduces email-related issues, and improves productivity through better use of tools like Outlook, Teams, OneDrive, and SharePoint.

Real example: A business running fragmented email systems consolidates onto Microsoft 365, gaining centralized security controls, smoother onboarding for new staff, and fewer day-to-day email disruptions.

Servers & Infrastructure

Procurement, deployment, and lifecycle management of the core IT infrastructure that powers your business—servers, networks, storage, virtualization, and related systems.

Why it matters: Improves performance, scalability, and reliability while reducing the risk of outages caused by outdated or improperly maintained infrastructure.

Real example: A company suffering frequent outages replaces aging on-prem systems with a modern, optimized environment—dramatically improving performance and uptime for all staff.

Reputation & Reviews

These highlights are summarized from publicly accessible data. They are for general information only and may not reflect every client experience.

Google rating: 4.7 Google Rated 4.70 out of 5 on Google

Review Highlights

  • Strong technical expertise (2 clients mention this)
  • Responsive to tickets and requests (1 client mentions this)
  • Friendly, supportive team (3 clients mention this)
  • Emphasis on security and data protection (1 client mentions this)

What clients say about this company

Clients of this IT support company appreciate their responsive and proactive approach. Many have noted how swiftly Lucid Networks addresses IT issues, allowing businesses to rely on efficient solutions for their IT needs. This commitment to service is especially important for clients in critical sectors, such as finance.

The professionalism of the team is frequently highlighted in client feedback. Customers have praised the thoroughness and expertise displayed during support visits, often mentioning that the consultants provide clear insights and recommendations. This level of engagement builds trust and confidence among clients.

Security and compliance are also key themes in client satisfaction. Many users commend Lucid Networks for their detailed assessments and help with compliance requirements, which are essential for protecting sensitive information. Their guidance in navigating complex compliance landscapes reinforces their role as a valued IT partner.

Questions business owners often ask at this stage

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Questions about Managed IT Services

Business Details

Hours

Now Closed

Monday09:00 AM - 05:00 PM
Tuesday09:00 AM - 05:00 PM
Wednesday09:00 AM - 05:00 PM
Thursday09:00 AM - 05:00 PM
Friday09:00 AM - 05:00 PM
SaturdayClosed
SundayClosed

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