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Overview

Custard Technical Services is a managed IT services provider based in Newark, England. This IT support company specialises in delivering reliable and secure IT solutions for a range of clients, including small to medium enterprises, charities, and educational institutions. Their focus on thorough project delivery and customer engagement sets them apart in the competitive landscape of managed IT services.

This MSP offers a wide array of services, such as IT support, cybersecurity, and data management. By adhering to local regulations, including UK GDPR and aligning with Cyber Essentials, they ensure that their solutions meet the necessary security standards. Their commitment to effective communication and comprehensive support helps clients feel confident and secure in their IT operations.

Services & Expertise

The following summary is based on the services and areas of expertise reported for this provider. Always confirm availability and scope directly with their team.

Cloud Services

Deployment, optimization, and ongoing management of cloud platforms such as Microsoft 365, cloud infrastructure, and cloud storage solutions tailored to modern business requirements.

Why it matters: Enhances mobility, strengthens security, and improves operational agility while reducing reliance on aging on-premise systems.

Real example: A distributed team transitions to a modern cloud collaboration environment, resulting in improved productivity, secure remote access, and streamlined workflow management.

Cybersecurity

A multi-layered approach to protecting your organization against cyber threats, covering network security, endpoint protection, threat detection, incident response, and governance best practices.

Why it matters: Strengthens your security posture, reduces exposure to modern threats, and helps maintain trust with customers, regulators, and partners.

Real example: A business targeted by sophisticated phishing campaigns implements an enhanced security stack and monitoring, resulting in early threat detection and prevention of attempted breaches.

IT Support & Help Desk

Dedicated support for end-users, providing timely resolution of day-to-day technical issues across devices, applications, connectivity, and access systems.

Why it matters: Keeps employees productive, shortens resolution times, and eliminates operational bottlenecks caused by unresolved technical challenges.

Real example: A team frequently delayed by recurring login and application issues gains immediate access to skilled support, significantly reducing downtime and boosting workplace efficiency.

Managed IT Services

Comprehensive management of your organization's IT environment, including proactive monitoring, maintenance, security oversight, and strategic guidance designed to keep operations stable and aligned with business goals.

Why it matters: Strengthens operational resilience, reduces unplanned downtime, and ensures technology investments directly support productivity, efficiency, and long-term growth.

Real example: A company experiencing recurring system slowdowns transitions to a fully managed environment, resulting in consistent performance, fewer interruptions, and improved output across teams.

Network Management

End-to-end management of your network infrastructure, including switches, firewalls, wireless access points, and connectivity to ensure reliable, secure access to critical systems.

Why it matters: Improves performance and stability across offices, reduces outages, and ensures staff can reliably access the applications and data they depend on.

Real example: An organization experiencing recurring Wi-Fi drops and slow internal systems has its network redesigned and proactively monitored, resulting in consistent connectivity and fewer escalations from staff.

Reputation & Reviews

These highlights are summarized from publicly accessible data. They are for general information only and may not reflect every client experience.

Google rating: 4.7 Google Rated 4.70 out of 5 on Google

Review Highlights

  • Emphasis on security and data protection (1 client mentions this)

What clients say about this company

Clients often praise the thoroughness and attention to detail that Custard Technical Services provides in every project. Many note that the team works diligently from the start to the end of a project, ensuring that all needs are met and that the delivery process is smooth and efficient. This level of commitment has built a strong reputation among their clientele.

Feedback also highlights the supportive nature of the team at this IT support company. Clients appreciate their ability to simplify interactions with third-party vendors and the reduction of stress that comes from knowing their IT needs are in capable hands. As a result, clients can focus on their core business without worrying about technical issues.

Questions business owners often ask at this stage

Short guides that explain IT topics in plain language and help you compare providers.

Questions about Network Management

Business Details

Hours

Now Closed

Monday07:00 AM - 05:30 PM
Tuesday07:00 AM - 05:30 PM
Wednesday07:00 AM - 05:30 PM
Thursday07:00 AM - 05:30 PM
Friday07:00 AM - 05:30 PM
SaturdayClosed
SundayClosed

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