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Acora One - Norwich England

Backup & Disaster Recovery Cloud Services Cybersecurity

Overview

Acora One is a managed IT services provider based in Norwich, England. This IT support company focuses on delivering reliable and efficient IT solutions to various clients, including small and medium enterprises, charities, and professional services. They are dedicated to simplifying technology management, allowing clients to concentrate on their core business activities.

This MSP offers comprehensive support services that include remote troubleshooting and efficient problem resolution. Clients appreciate the promptness and professionalism of the team, which ensures a smooth process when addressing IT issues. With an emphasis on communication and responsiveness, this IT support company aims to enhance the overall experience for its clients through effective solutions.

Services & Expertise

The following summary is based on the services and areas of expertise reported for this provider. Always confirm availability and scope directly with their team.

Backup & Disaster Recovery

A structured approach to safeguarding data and systems through automated backups, continuity planning, and rapid recovery processes designed to minimize disruption during unexpected events.

Why it matters: Ensures critical information and operations can be restored quickly, enabling the business to maintain stability during outages, cyber incidents, or hardware failures.

Real example: After a server malfunction disrupts operations, the company restores essential systems within hours using a well-defined backup and recovery plan, avoiding significant revenue loss.

Cloud Services

Deployment, optimization, and ongoing management of cloud platforms such as Microsoft 365, cloud infrastructure, and cloud storage solutions tailored to modern business requirements.

Why it matters: Enhances mobility, strengthens security, and improves operational agility while reducing reliance on aging on-premise systems.

Real example: A distributed team transitions to a modern cloud collaboration environment, resulting in improved productivity, secure remote access, and streamlined workflow management.

Cybersecurity

A multi-layered approach to protecting your organization against cyber threats, covering network security, endpoint protection, threat detection, incident response, and governance best practices.

Why it matters: Strengthens your security posture, reduces exposure to modern threats, and helps maintain trust with customers, regulators, and partners.

Real example: A business targeted by sophisticated phishing campaigns implements an enhanced security stack and monitoring, resulting in early threat detection and prevention of attempted breaches.

IT Support & Help Desk

Dedicated support for end-users, providing timely resolution of day-to-day technical issues across devices, applications, connectivity, and access systems.

Why it matters: Keeps employees productive, shortens resolution times, and eliminates operational bottlenecks caused by unresolved technical challenges.

Real example: A team frequently delayed by recurring login and application issues gains immediate access to skilled support, significantly reducing downtime and boosting workplace efficiency.

Managed IT Services

Comprehensive management of your organization's IT environment, including proactive monitoring, maintenance, security oversight, and strategic guidance designed to keep operations stable and aligned with business goals.

Why it matters: Strengthens operational resilience, reduces unplanned downtime, and ensures technology investments directly support productivity, efficiency, and long-term growth.

Real example: A company experiencing recurring system slowdowns transitions to a fully managed environment, resulting in consistent performance, fewer interruptions, and improved output across teams.

Reputation & Reviews

These highlights are summarized from publicly accessible data. They are for general information only and may not reflect every client experience.

Google rating: 4.8 Google Rated 4.80 out of 5 on Google

Review Highlights

  • Strong technical expertise (2 clients mention this)
  • Reliable uptime and ongoing support (1 client mentions this)
  • Friendly, supportive team (7 clients mention this)

What clients say about this company

Feedback from clients highlights the quick and efficient service provided by Acora One. Clients have noted that issues are resolved swiftly, often while they are still on the phone, showcasing the team's capability to tackle problems effectively. The ability to access systems remotely helps foster a high level of customer satisfaction.

Clients also praise the professionalism and knowledge of the support team at this managed IT services provider. The team is recognised for their empathy and support, creating a positive environment for collaboration. Many clients express their gratitude for the assistance received and commend the overall commitment of the staff to maintaining strong working relationships.

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Business Details

Hours

Open now

Monday07:00 AM - 08:00 PM
Tuesday07:00 AM - 08:00 PM
Wednesday07:00 AM - 08:00 PM
Thursday07:00 AM - 08:00 PM
Friday07:00 AM - 08:00 PM
Saturday08:30 AM - 05:30 PM
SundayClosed

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