Edge IT Support Limited

Backup & Disaster Recovery IT Support & Help Desk Managed IT Services

Address: 95 Tunstall Rd Stoke-On-Trent, England

Overview

Edge IT Support Limited is a managed IT services provider based in Stoke-on-Trent, England. They specialise in delivering practical IT support solutions, including infrastructure management, antivirus protection, and Microsoft 365 services. This IT support company typically serves small and medium-sized enterprises (SMEs), charities, and professional services across the UK.

This MSP is dedicated to making IT easier for its clients by using clear communication and practical solutions. They focus on understanding each client's unique needs and providing tailored services that enhance IT reliability and security. With a commitment to proactive support, Edge IT ensures that clients can rely on their expertise at all times.

By adhering to relevant standards and frameworks, including UK GDPR and Cyber Essentials, Edge IT prioritises the protection and privacy of their clients' data. Their goal is to create efficient and secure IT environments while empowering clients to focus on their core activities. Through quality service delivery, this managed IT services provider helps organisations achieve smooth operations and peace of mind.

Services & Expertise

The following summary is based on the services and areas of expertise reported for this provider. Always confirm availability and scope directly with their team.

Backup & Disaster Recovery

A structured approach to safeguarding data and systems through automated backups, continuity planning, and rapid recovery processes designed to minimize disruption during unexpected events.

Why it matters: Ensures critical information and operations can be restored quickly, enabling the business to maintain stability during outages, cyber incidents, or hardware failures.

Real example: After a server malfunction disrupts operations, the company restores essential systems within hours using a well-defined backup and recovery plan, avoiding significant revenue loss.

IT Support & Help Desk

Dedicated support for end-users, providing timely resolution of day-to-day technical issues across devices, applications, connectivity, and access systems.

Why it matters: Keeps employees productive, shortens resolution times, and eliminates operational bottlenecks caused by unresolved technical challenges.

Real example: A team frequently delayed by recurring login and application issues gains immediate access to skilled support, significantly reducing downtime and boosting workplace efficiency.

Managed IT Services

Comprehensive management of your organization's IT environment, including proactive monitoring, maintenance, security oversight, and strategic guidance designed to keep operations stable and aligned with business goals.

Why it matters: Strengthens operational resilience, reduces unplanned downtime, and ensures technology investments directly support productivity, efficiency, and long-term growth.

Real example: A company experiencing recurring system slowdowns transitions to a fully managed environment, resulting in consistent performance, fewer interruptions, and improved output across teams.

Microsoft 365 & Email

Planning, deployment, and ongoing management of Microsoft 365, business email, and collaboration tools to support secure, modern communication across your organization.

Why it matters: Standardizes how teams communicate, reduces email-related issues, and improves productivity through better use of tools like Outlook, Teams, OneDrive, and SharePoint.

Real example: A business running fragmented email systems consolidates onto Microsoft 365, gaining centralized security controls, smoother onboarding for new staff, and fewer day-to-day email disruptions.

Reputation & Reviews

These highlights are summarized from publicly accessible data. They are for general information only and may not reflect every client experience.

Google rating: 5.0

Review Highlights

Strong technical expertise (6 clients mention this)
Reliable uptime and ongoing support (2 clients mention this)
Friendly, supportive team (11 clients mention this)
Emphasis on security and data protection (1 client mentions this)

What clients say about this company

Clients often praise Edge IT Support for their clear and straightforward communication. Many appreciate how the team explains technical issues without using complicated jargon, making it easier for non-technical users to understand. This approach helps clients feel more confident in managing their IT challenges.

This IT support company is frequently commended for their proactive approach and responsive service. Many customers have expressed that the team goes above and beyond to offer valuable advice and timely support. Their ability to address issues quickly and effectively has earned them a loyal client base.

Another recurring theme in client feedback is the high quality of project delivery provided by Edge IT. Clients report successful collaborations that have led to improved IT systems and processes. Overall, the positive experiences shared by clients reflect a strong reputation for reliability and professionalism.

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Business Details

Address

95 Tunstall Rd
Stoke-On-Trent, England

Phone: +443455480900

View Website

Map / Directions

Hours

Now Closed

Monday	07:00 AM - 07:00 PM
Tuesday	07:00 AM - 07:00 PM
Wednesday	07:00 AM - 07:00 PM
Thursday	07:00 AM - 07:00 PM
Friday	07:00 AM - 07:00 PM
Saturday	09:00 AM - 05:00 PM
Sunday	Closed