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Overview

Affinity Smart Ltd is a managed IT services provider based in Wembley, England. This IT support company focuses on delivering reliable, proactive IT solutions tailored to small and medium-sized enterprises, charities, and educational institutions across the UK. Their approach centres on understanding client needs and providing support in a straightforward and effective manner.

This MSP offers a range of services, including IT support and proactive system management. Clients have repeatedly noted their emphasis on clear communication and responsive service, which helps businesses maintain smooth operations. Affinity Smart is committed to security and compliance, aligning with UK regulations such as the UK GDPR and Cyber Essentials, which ensures clients can trust them with their sensitive information.

Services & Expertise

The following summary is based on the services and areas of expertise reported for this provider. Always confirm availability and scope directly with their team.

Cloud Services

Deployment, optimization, and ongoing management of cloud platforms such as Microsoft 365, cloud infrastructure, and cloud storage solutions tailored to modern business requirements.

Why it matters: Enhances mobility, strengthens security, and improves operational agility while reducing reliance on aging on-premise systems.

Real example: A distributed team transitions to a modern cloud collaboration environment, resulting in improved productivity, secure remote access, and streamlined workflow management.

Cybersecurity

A multi-layered approach to protecting your organization against cyber threats, covering network security, endpoint protection, threat detection, incident response, and governance best practices.

Why it matters: Strengthens your security posture, reduces exposure to modern threats, and helps maintain trust with customers, regulators, and partners.

Real example: A business targeted by sophisticated phishing campaigns implements an enhanced security stack and monitoring, resulting in early threat detection and prevention of attempted breaches.

IT Support & Help Desk

Dedicated support for end-users, providing timely resolution of day-to-day technical issues across devices, applications, connectivity, and access systems.

Why it matters: Keeps employees productive, shortens resolution times, and eliminates operational bottlenecks caused by unresolved technical challenges.

Real example: A team frequently delayed by recurring login and application issues gains immediate access to skilled support, significantly reducing downtime and boosting workplace efficiency.

Managed IT Services

Comprehensive management of your organization's IT environment, including proactive monitoring, maintenance, security oversight, and strategic guidance designed to keep operations stable and aligned with business goals.

Why it matters: Strengthens operational resilience, reduces unplanned downtime, and ensures technology investments directly support productivity, efficiency, and long-term growth.

Real example: A company experiencing recurring system slowdowns transitions to a fully managed environment, resulting in consistent performance, fewer interruptions, and improved output across teams.

Microsoft 365 & Email

Planning, deployment, and ongoing management of Microsoft 365, business email, and collaboration tools to support secure, modern communication across your organization.

Why it matters: Standardizes how teams communicate, reduces email-related issues, and improves productivity through better use of tools like Outlook, Teams, OneDrive, and SharePoint.

Real example: A business running fragmented email systems consolidates onto Microsoft 365, gaining centralized security controls, smoother onboarding for new staff, and fewer day-to-day email disruptions.

VoIP & Phone Systems

Modern unified communications platforms leveraging cloud-based voice services, call routing, mobility features, and integrated collaboration tools.

Why it matters: Improves communication reliability, enables remote and hybrid work flexibility, and consolidates voice infrastructure into a streamlined, scalable system.

Real example: A business with a legacy phone system upgrades to a cloud-based communications platform, enabling seamless call handling across offices, mobile devices, and remote staff.

Reputation & Reviews

These highlights are summarized from publicly accessible data. They are for general information only and may not reflect every client experience.

Google rating: 4.8 Google Rated 4.80 out of 5 on Google

Review Highlights

  • Strong technical expertise (2 clients mention this)
  • Friendly, supportive team (5 clients mention this)

What clients say about this company

Clients often commend this managed IT services provider for their friendly and approachable team. Feedback highlights their ability to communicate in plain language, making complex IT issues easy to understand. Users appreciate how quickly and efficiently the team responds to inquiries and problems, regardless of the client's location.

This IT support company is recognised for their proactive approach and thorough understanding of client needs. Many clients have expressed their satisfaction with the level of support they receive, noting that Affinity Smart not only solves problems but also anticipates potential issues, contributing to a seamless experience for businesses.

Questions business owners often ask at this stage

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Business Details

Hours

Now Closed

Monday08:30 AM - 05:30 PM
Tuesday08:30 AM - 05:30 PM
Wednesday08:30 AM - 05:30 PM
ThursdayClosed
Friday08:30 AM - 05:30 PM
SaturdayClosed
SundayClosed

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