Support Guides

Learn about managed IT topics for British businesses and quickly jump to providers who offer each service.

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Hardware & Device Support

When tendering, how do we prove our hardware meets Cyber Essentials?

To prove your hardware meets Cyber Essentials during tendering, you must show that all devices are securely configured, patched, and managed to reduce cyber risks—something a good IT partner can help you demonstrate with clear evidence and controls.

Cyber Essentials Cybersecurity Hardware & Device Support SME Small Business UK

Should we buy business-grade routers for better network security?

Business-grade routers offer stronger security and better network management than consumer models, helping UK SMEs reduce cyber risks, downtime, and support compliance with standards like UK GDPR and Cyber Essentials.

Hardware & Device Support Network SME Security Small Business UK

How can we securely wipe devices when staff leave?

Securely wiping devices when staff leave protects your business data, supports compliance, and ensures devices are safely reused or disposed of without risking data breaches.

Hardware & Device Support SME Small Business UK

Do we need to monitor USB use on office computers for compliance?

Monitoring USB use on office computers helps UK SMEs reduce cyber risks, prevent data loss, and meet compliance requirements such as UK GDPR and PCI DSS.

Hardware & Device Support SME Small Business UK

How do we securely share devices between staff without risking data?

Sharing devices between staff without proper controls can risk data breaches and downtime. Learn practical steps UK SMEs can take to secure shared hardware and protect sensitive information.

Hardware & Device Support SME Small Business UK

What's the best way to manage software updates across devices?

Effective software update management protects your business from cyber risks and downtime by ensuring all devices receive timely security patches and fixes.

Hardware & Device Support SME Small Business UK

Is it worth switching to VoIP for our small business phone system?

Switching to VoIP can improve your small business phone system but requires careful consideration of call quality, security, and compliance with UK data protection standards.

Hardware & Device Support SME Small Business UK

What practical steps help meet ICO guidance on device security?

Securing your business devices is essential to protect data, maintain productivity, and meet ICO guidance. Practical steps include encryption, strong access controls, patching, and device inventory management.

Hardware & Device Support ICO SME Security Small Business UK

Why is our Wi-Fi too slow when many staff are online?

Slow Wi-Fi during busy times often results from too many devices sharing limited network capacity, affecting productivity and security. Understanding the causes and working with an IT provider can help your UK SME improve performance and maintain compliance.

Hardware & Device Support SME Small Business UK

Should we upgrade our staff laptops or fix the slow ones?

Deciding whether to repair slow laptops or upgrade them affects your business's productivity, security, and compliance—here's how UK SMEs can make an informed choice.

Hardware & Device Support SME Small Business UK

When should we replace ageing hardware to avoid downtime?

Ageing hardware can cause unexpected downtime, data loss, and security risks for UK SMEs. Knowing when and how to replace devices helps maintain productivity, compliance, and customer trust.

Hardware & Device Support SME Small Business UK

Is Cyber Essentials Plus necessary for hardware security?

Cyber Essentials Plus helps UK SMEs verify that their hardware and devices are securely configured to reduce cyber risks, supporting compliance and protecting business operations.

Cyber Essentials Plus Cybersecurity Hardware & Device Support SME Security Small Business UK

Do we need remote support for our devices working from home?

Reliable remote support for devices used at home helps UK SMEs reduce downtime, improve security, and maintain compliance with data protection standards.

Hardware & Device Support SME Small Business UK

Do we need to keep logs of device access for UK GDPR?

While UK GDPR doesn't explicitly require device access logs, keeping them helps UK SMEs protect personal data, demonstrate compliance, and respond quickly to security incidents.

Hardware & Device Support SME Small Business UK UK GDPR

How do we prepare for an ISO 27001 audit on device management?

Preparing for an ISO 27001 audit on device management means ensuring your business's hardware is securely controlled and maintained to protect data and support compliance.

Hardware & Device Support ISO 27001 SME Small Business UK

What happens if a device with client data is stolen?

Losing a device with client data can disrupt your business and risk data breaches. Learn practical steps UK SMEs can take to protect information, respond swiftly, and stay compliant.

Hardware & Device Support SME Small Business UK

Do we need a device backup plan to meet PCI DSS requirements?

A robust device backup plan is essential for UK businesses handling card payments to reduce downtime, protect data, and support PCI DSS compliance.

Backup Hardware & Device Support PCI DSS SME Small Business UK

Should we track hardware inventory for compliance and audits?

Maintaining an accurate hardware inventory helps UK SMEs reduce cyber risks, improve productivity, and meet compliance requirements such as UK GDPR and Cyber Essentials.

Hardware & Device Support SME Small Business UK

How do I set up device management for a small team?

Effective device management protects your business from downtime, data loss, and cyber risks by securing and controlling all work devices. Here's how UK SMEs can set up practical, manageable systems.

Hardware & Device Support SME Small Business UK

Why does my office Wi-Fi keep dropping out?

Office Wi-Fi dropouts often result from hardware issues, interference, or poor network setup, impacting productivity and compliance. Practical checks and expert support can restore reliable connectivity for your business.

Hardware & Device Support SME Small Business UK

How do I stop unauthorised access to company laptops?

Protecting your company laptops from unauthorised access is vital to prevent data breaches, downtime, and compliance issues. Practical steps like encryption, multi-factor authentication, and device management can significantly reduce risks.

Hardware & Device Support SME Small Business UK

Can we trust supplier security answers on hardware for our audit?

Supplier security claims about hardware are a useful starting point but should be verified to avoid risks like data breaches and compliance issues. Learn practical steps UK SMEs can take to assess and manage hardware security effectively.

Hardware & Device Support SME Security Small Business UK

How can we secure mobile devices used by home workers?

Protecting mobile devices used by home workers is essential for UK SMEs to reduce cyber risks, maintain productivity, and meet data protection obligations.

Hardware & Device Support SME Small Business UK

Is it worth investing in remote device wipe capabilities?

Remote device wipe lets UK SMEs erase data from lost or stolen devices, helping to protect sensitive information, reduce downtime, and support compliance with data protection rules.

Hardware & Device Support SME Small Business UK

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Hardware & Device Support

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