Support Guides

Learn about managed IT topics for British businesses and quickly jump to providers who offer each service.

Looking for something specific?

IT Support & Help Desk

What's the best way to keep email secure from phishing attacks?

Phishing emails pose a serious threat to UK SMEs by risking data loss, downtime, and compliance issues. Practical steps like multi-factor authentication, staff training, and robust email filtering can significantly reduce this risk.

IT Support & Help Desk SME Small Business UK

Is it worth upgrading our Wi-Fi for better coverage?

Improving your Wi-Fi coverage can boost staff productivity, reduce downtime, and strengthen security—key factors for UK SMEs managing daily operations and compliance.

IT Support & Help Desk SME Small Business UK

Is device management important for staff using mobiles and laptops?

Proper management of mobiles and laptops is vital for UK SMEs to reduce cyber risks, maintain productivity, and meet data protection requirements.

IT Support & Help Desk SME Small Business UK

How do I know if our IT support can handle urgent outages?

Assessing your IT support's ability to manage urgent outages is vital to minimise downtime, protect data, and keep your UK SME running smoothly during unexpected disruptions.

IT Support & Help Desk SME Small Business UK

How do we log and monitor access to sensitive data in small firms?

Monitoring who accesses your sensitive business data is crucial for security, compliance, and maintaining customer trust. Here's how UK small firms can log and review data access effectively.

IT Support & Help Desk SME Small Business UK

How can IT support prepare us for an ICO data security audit?

Good IT support helps UK SMEs prepare for ICO data security audits by ensuring proper access controls, backups, and security measures are in place to protect personal data and demonstrate compliance.

ICO IT Support & Help Desk SME Security Small Business UK

What happens if our email stops working suddenly?

Sudden email outages can disrupt your UK SME's operations, affecting productivity and client trust. Knowing how to respond and working with a reliable IT support partner helps restore service quickly and maintain security.

IT Support & Help Desk SME Small Business UK

Why does my business Wi-Fi keep dropping out?

Frequent business Wi-Fi dropouts often stem from equipment, interference, or configuration issues, impacting productivity and security. Practical steps and expert support can stabilise your network and protect your operations.

IT Support & Help Desk SME Small Business UK

What should I ask IT suppliers about their Cyber Essentials status?

Asking your IT supplier about their Cyber Essentials status helps you understand their commitment to basic cybersecurity, reducing risks like downtime and data loss for your UK SME.

Cyber Essentials Cybersecurity IT Support & Help Desk SME Small Business UK

What's involved in preparing for an IT security tender as a supplier?

Preparing for an IT security tender means showing how your IT support service protects clients' data and systems, reduces cyber risks, and meets UK compliance standards like Cyber Essentials.

IT Support & Help Desk SME Security Small Business UK

Do we need Cyber Essentials or Cyber Essentials Plus certification?

Cyber Essentials and Cyber Essentials Plus help UK SMEs reduce cyber risk by setting practical security standards; certification can improve resilience, customer trust, and compliance readiness.

Cyber Essentials Plus Cybersecurity IT Support & Help Desk SME Small Business UK

Do we need regular backups for Microsoft 365 data?

Regular backups of Microsoft 365 data are essential for UK SMEs to protect against accidental deletion, cyberattacks, and compliance risks, ensuring business continuity and data integrity.

IT Support & Help Desk SME Small Business UK

Should we use remote support for staff working from home?

Remote IT support for home-working staff can reduce downtime and improve productivity, but it must be managed securely to protect data and comply with UK regulations.

IT Support & Help Desk SME Small Business UK

What IT help is available for small charities with limited budgets?

Small charities with limited budgets can access managed IT support services that help prevent downtime, protect data, and meet compliance requirements without the need for full-time IT staff.

IT Support & Help Desk SME Small Business UK

What practical steps help meet UK GDPR with IT systems?

Practical IT steps like access control, backups, and multi-factor authentication help UK SMEs protect personal data and meet UK GDPR requirements efficiently.

IT Support & Help Desk SME Small Business UK UK GDPR

How do I check if our IT support follows NCSC good practices?

Check if your IT support follows NCSC good practices by asking about their security measures, backup routines, access controls, and incident response to protect your UK SME from cyber risks and downtime.

IT Support & Help Desk NCSC SME Small Business UK

How do I handle supplier security questionnaires about IT?

Supplier security questionnaires help buyers assess your IT security; handling them well protects your business from cyber risks, downtime, and compliance issues.

IT Support & Help Desk SME Security Small Business UK

How do I make sure our devices are secure from ransomware?

Ransomware can severely disrupt UK SMEs by locking critical data and systems. Learn practical steps to protect your devices, reduce risk, and ensure quick recovery with effective IT support.

IT Support & Help Desk SME Small Business UK

What should we do if a staff member leaves with company devices?

When staff leave your business with company devices, it's vital to recover and secure those devices promptly to protect data, maintain productivity, and meet UK compliance standards.

IT Support & Help Desk SME Small Business UK

What's the best way to fix slow laptops in my office?

Slow laptops can reduce staff productivity and increase security risks; practical steps and the right IT support can keep your business running efficiently and compliant.

IT Support & Help Desk SME Small Business UK

When should we consider outsourcing IT support completely?

Outsourcing IT support can help UK SMEs reduce downtime, improve security, and maintain compliance by providing expert, reliable help desk services without the burden of managing in-house IT.

IT Support & Help Desk SME Small Business UK

How do we manage IT security when staff work from home?

Ensuring secure remote working protects your business data, maintains productivity, and supports compliance with UK regulations like GDPR and Cyber Essentials.

IT Support & Help Desk SME Security Small Business UK

How do I get quick IT support without in-house staff?

UK small businesses can access fast, reliable IT support without in-house staff by partnering with managed IT providers who offer clear response times, security best practices, and tailored help desk services.

IT Support & Help Desk SME Small Business UK

Should we upgrade our current backup system or switch providers?

Evaluating whether to upgrade your backup system or switch providers is key to protecting your business data, reducing downtime, and meeting UK compliance standards.

Backup IT Support & Help Desk SME Small Business UK

Looking for something specific?

IT Support & Help Desk

You take care of your customers. Let a real IT partner take care of you.

Run an MSP or IT support business in the United Kingdom?