How do I prepare for an ICO audit on data protection?

Updated

Preparing for an Information Commissioner's Office (ICO) audit means making sure your business's data protection practices are clear, effective, and well documented. The ICO checks that organisations comply with UK data protection laws like the Data Protection Act 2018 and UK GDPR, focusing on how personal data is collected, stored, and secured. For small and medium-sized enterprises (SMEs), an audit can feel daunting, but good preparation reduces risks such as fines, reputational damage, and operational disruption.

Why this matters for UK SMEs

Failing an ICO audit can lead to enforced changes, financial penalties, or loss of customer trust. For example, if your business handles customer data without proper security controls, you risk data breaches that cause downtime, legal issues, and harm to your brand. On the other hand, demonstrating compliance shows customers and partners that you take data protection seriously, which can be a competitive advantage and reduce cyber risks.

A typical scenario

Consider a UK SME with around 50 employees that processes customer orders and stores personal details digitally. During an ICO audit, the company must show how it controls access to data, protects against unauthorised use, and responds to data subject requests. A good managed IT provider would help by reviewing access permissions, ensuring multi-factor authentication (MFA) is in place, checking that backups are encrypted and tested, and maintaining clear records of data processing activities. This support can make the audit smoother and highlight any gaps before the ICO finds them.

Practical checklist to prepare for an ICO audit

  • Review your data inventory: Know what personal data you hold, where it is stored, and who has access.
  • Check access controls: Ensure staff access is limited to what they need, and that accounts of former employees are disabled promptly.
  • Implement multi-factor authentication (MFA): Add an extra layer of security to critical systems holding personal data.
  • Verify backup procedures: Confirm backups are regular, encrypted, stored securely (ideally offsite or in the cloud), and tested for restoration.
  • Document data processing activities: Maintain a clear record of how and why you process personal data, including lawful bases and retention periods.
  • Review supplier and IT provider contracts: Ensure they include data protection obligations and security standards consistent with Cyber Essentials or ISO 27001 where possible.
  • Test incident response plans: Have clear steps for detecting, reporting, and managing data breaches.
  • Train staff: Regularly update employees on data protection policies and phishing awareness.

What to ask your IT provider

  • Can you provide evidence of secure access controls and MFA implementation?
  • How do you manage and protect backups, including encryption and testing?
  • Do you support maintaining audit logs and data processing records?
  • How do you handle software updates and patch management to reduce vulnerabilities?
  • What support do you offer during ICO audits or data breach investigations?

Preparing for an ICO audit is a practical process that strengthens your overall cybersecurity and data governance. If you are unsure about your current readiness, consider discussing your data protection practices with a trusted managed IT provider or IT advisor. They can help identify gaps, recommend improvements aligned with UK best practices, and support you through the audit process calmly and confidently.

Tools & software for this topic

Not ready to change IT providers yet? These buying guides walk through tools your team can use to improve things on your own.

We may earn a small commission if you sign up with any of these tools and services, at no extra cost to you. We only feature tools that are appropriate for British businesses like yours.

Tools you can try right away

These tools line up with the topics in this guide and are commonly used by small and mid-sized businesses.

1Password Business

Best for: Best for UK SMEs needing strong access control with detailed user permissions

Secure and organised password management for smoother team access

1Password Business is commonly used by SMEs to centralise password storage and improve security. It offers detailed user permissions and easy sharing, helping teams reduce password-related risks and streamline access management.

View 1Password Business plans

Adobe Acrobat Sign

Best for: Best for UK SMEs needing robust e-signatures with strong compliance features

Streamline document signing with secure, compliant workflows

Adobe Acrobat Sign is commonly used by UK businesses to manage electronic signatures securely and efficiently. It supports compliance with UK data protection standards and integrates well with popular document workflows, helping reduce paperwork and speed up approvals.

View Adobe Acrobat Sign plans

AnyDesk

Best for: Best for UK SMEs needing fast, reliable remote support with low latency

Secure remote access and support for flexible SME working

AnyDesk is commonly used for remote desktop access and support, offering smooth connections even on low bandwidth. It is often chosen by SMEs for its ease of use and quick setup, helping reduce downtime and support delays.

View AnyDesk plans

Astra Security Suite

Best for: Best for UK SMEs seeking automated website security monitoring with easy issue alerts

Protect websites from malware and cyber threats with automated scans

Astra Security Suite is commonly used for website protection through automated vulnerability scanning and malware detection. It helps businesses identify risks early and maintain safer online presence with straightforward alerts and reports.

View Astra Security Suite plans

Avast Business Security

Best for: Best for UK SMEs seeking straightforward antivirus with central management

Reliable endpoint protection to reduce malware risks and downtime

Avast Business Security is commonly used by small businesses to protect endpoints from malware and ransomware. It offers easy-to-manage antivirus and threat detection, helping reduce security risks with minimal IT overhead.

View Avast Business Security plans

Barracuda Email Protection

Best for: Best for UK SMEs needing comprehensive email filtering with easy management

Protects business email from spam, phishing, and malware threats

Barracuda Email Protection is commonly used to secure business email by filtering spam, phishing, and malware. It offers straightforward administration and integrates well with Microsoft 365, helping reduce email-related risks and improve productivity.

View Barracuda Email Protection plans

Need hands-on help?

If you’d rather have a provider handle this for you, here are firms that work on Cybersecurity in United Kingdom.

Top firms for Cybersecurity
Novatech
Portsmouth, England

Overview

Novatech is a managed IT services provider based in Portsmouth, England. This IT support company focuses on delivering practical solutions for small and medium-sized enterprises, charities, and education sectors across the UK. They specialise in computer building and IT support, aiming to enhance the operational efficiency of their clients.

This MSP helps clients by simplifying complex processes and offering clear guidance in selecting technology tailored to their needs. With a commitment to professionalism and organisation, Novatech ensures reliable service delivery, timely product availability, and customisable options without unnecessary software bloat. They adhere to UK GDPR and other relevant security standards to maintain data protection and privacy.

What clients say about this company

Clients appreciate Novatech for their clear communication and efficient processes. Customers have found it easy to understand their offerings, and they often receive products ahead of schedule, along with helpful support from knowledgeable staff during the purchasing process.

Feedback highlights the professionalism and expertise of the team at Novatech. Customers have noted the staff's ability to provide tailored recommendations and their efficiency in resolving issues, fostering a trustworthy relationship that encourages long-term partnerships.

4.2★
Cloud10 IT & Cloud Services
Manchester, England

Overview

Cloud10 IT & Cloud Services is a managed IT services provider based in Manchester, England. They specialise in delivering reliable IT support tailored for small and medium-sized enterprises (SMEs), charities, and professional services. With a focus on fostering secure communication and efficient issue resolution, this IT support company plays a vital role in enhancing the operational integrity of their clients.

This MSP is dedicated to providing consistent and effective support that simplifies the IT experience for its clients. They ensure that technical issues are resolved swiftly and that there is ongoing communication throughout the process. By offering a range of services, Cloud10 helps organisations streamline their operations while maintaining compliance with regulations such as the UK GDPR and Cyber Essentials.

What clients say about this company

Feedback from clients highlights the exceptional level of support they receive from Cloud10. Many appreciate the ease of raising issues and the prompt response times that facilitate smooth resolutions. Clients often remark on how well the team communicates during troubleshooting, which builds trust and reassurance.

5.0★
Geeks On Wheels
London, England

Overview

Geeks On Wheels is a managed IT services provider based in London, England. They specialise in offering a range of IT solutions to clients across various sectors, focusing particularly on small to medium-sized enterprises, charities, and educational institutions. This IT support company prides itself on dependable service that combines technical expertise with clear communication.

This MSP helps clients address common IT challenges, including connectivity issues, malware concerns, and remote access needs. Their technicians take the time to explain processes and provide tailored support to ensure clients fully understand their systems. With services informed by UK GDPR compliance and Cyber Essentials standards, they deliver solutions that prioritise security and reliability.

Geeks On Wheels also places an emphasis on user training and onboarding, helping clients optimise their technology. They aim to simplify complex tech issues for users, offering hands-on support whether in person or remotely. By focusing on customer satisfaction, this company builds lasting relationships with clients, ensuring their ongoing IT needs are consistently met.

What clients say about this company

Clients have expressed satisfaction with the service provided by Geeks On Wheels, noting their clear communication and effective problem-solving. Many appreciate the straightforward explanations given by technicians during in-home visits. This approach helps demystify technology for users, making IT services feel accessible and manageable.

Feedback highlights the thoroughness of the team, particularly when addressing issues such as malware and connectivity problems. Clients have reported that technicians are responsive and diligent, taking the time to ensure problems are fully resolved. This attention to detail reassures customers that their IT infrastructure is in capable hands.

The honesty and transparency of Geeks On Wheels have also been commended, as they provide clients with realistic assessments of their issues. Customers have noted that the team prioritises ethical service, often recommending cost-effective solutions rather than unnecessary add-ons. This trustworthy approach has fostered a strong sense of loyalty among clients.

4.8★
Solid Rock IT UK
London, England

Overview

Solid Rock IT UK is a managed IT services provider based in London, England. They focus on delivering reliable IT support and tailored solutions for a range of clients, including small and medium-sized enterprises, charities, and educational institutions. With a commitment to security, this IT support company helps clients navigate their IT challenges efficiently.

This MSP specialises in various areas, including cybersecurity, network cabling, and WiFi solutions. They aim to ensure that clients maintain robust IT systems while offering clear communication and thorough follow-up for all services. Solid Rock IT UK places a strong emphasis on delivering personalised support to meet the unique needs of each customer.

What clients say about this company

Clients appreciate the consistent follow-up and clear communication provided by this company. Many have noted the professionalism of their engineers, who demonstrate expertise when addressing issues related to hardware upgrades and system setups at clients' locations.

The company's dedication to thoroughness and transparency has also garnered positive feedback. Clients feel reassured by Solid Rock IT UK's honest approach and their ability to resolve IT issues promptly, helping them achieve necessary cybersecurity certifications and improve their network setups.

4.9★
Optima Computers
London, England

Overview

Optima Computers is a managed IT services provider based in London, England. This IT support company focuses on offering reliable IT solutions to a variety of clients, including small and medium-sized enterprises, charities, and professional services. Their aim is to ensure technology functions smoothly, helping organisations maintain productivity and efficiency.

This MSP provides a range of services, including IT support, data recovery, and WiFi solutions. They are known for their commitment to customer satisfaction, providing clear communication and timely assistance. With a strong emphasis on reliability and transparency, this company tailors its services to meet the specific needs of their clients while adhering to relevant standards such as UK GDPR and Cyber Essentials.

What clients say about this company

Clients often appreciate the personal and attentive service provided by Optima Computers. Many highlight the reliability and speed of their IT support, mentioning prompt responses to issues and effective resolutions. Positive experiences include efficient repairs and transparency regarding costs and procedures.

The commitment to customer care is frequently noted, with clients expressing gratitude for the patience and professionalism of the staff. This managed IT services provider has built a reputation for being friendly and approachable, making the technology-related challenges easier to face for their clients.

4.9★
XPS Solutions Ltd
Hessle, England

Overview

XPS Solutions Ltd is a managed IT services provider based in Hessle, England. This IT support company focuses on delivering comprehensive IT solutions to small and medium-sized enterprises (SMEs), charities, and professional services across the UK. They aim to assist clients in improving their IT infrastructure and ensuring smooth operations.

This MSP offers a range of services, including IT support and WiFi management, tailored to meet the needs of their clients. Their commitment to effective communication, quick response times, and problem resolution underlines their reliability. By adhering to standards such as UK GDPR and Cyber Essentials, they ensure that their solutions are secure and compliant.

What clients say about this company

Clients appreciate the prompt and effective support provided by XPS Solutions Ltd. Many have praised the team's professionalism and their ability to resolve issues rapidly, demonstrating a strong commitment to customer satisfaction. Their staff are often described as helpful and knowledgeable.

Feedback highlights the company's emphasis on empathy and clear communication throughout the support process. Clients report feeling reassured by the team's dedication to solving problems efficiently and providing excellent service, which effectively reduces stress and builds confidence in their IT systems.

5.0★
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