Preparing for an ISO 27001 audit on device management means making sure your business's computers, laptops, mobile devices, and other hardware are securely controlled and properly maintained. This process is about demonstrating that you have clear policies and practical steps in place to protect your information from loss, theft, or unauthorised access through your devices.
Why device management matters for UK SMEs
Devices are often the weakest link in your security chain. If a laptop is lost or stolen, or if outdated software on a desktop is exploited, it can lead to data breaches, operational downtime, or damage to your reputation. For UK businesses, this risk is heightened by compliance demands such as UK GDPR and the Data Protection Act 2018, which require you to protect personal data. An ISO 27001 audit will check that you're managing devices in a way that minimises these risks and supports business continuity.
A typical scenario
Imagine a UK-based SME with around 50 staff, many working remotely with company laptops. They want to achieve ISO 27001 certification to win new contracts. During the audit, the assessor asks how the business tracks which devices are issued, how software updates are managed, and what happens if a device is lost. Without clear records or a process for remote wiping, the business risks failing the audit. A good IT partner would help by setting up a device inventory, enforcing regular patching, enabling multi-factor authentication (MFA), and implementing remote wipe capabilities, ensuring the business can confidently demonstrate control over its hardware.
Practical checklist for preparing your devices
- Inventory all devices: Maintain an up-to-date list of all company-owned hardware, including serial numbers and assigned users.
- Implement access controls: Ensure devices require strong passwords or PINs, and enable multi-factor authentication where possible.
- Keep software updated: Regularly apply security patches and updates to operating systems and applications.
- Enable encryption: Use full-disk encryption on laptops and mobile devices to protect data if lost or stolen.
- Set up remote management: Have the ability to remotely lock or wipe devices in case they go missing.
- Review user permissions: Check who has administrative rights on devices and restrict these to necessary personnel only.
- Document policies and procedures: Have clear, written guidelines on device use, security expectations, and incident response.
- Ask your IT provider: How do they support device management? Do they provide automated patching, remote wipe, and monitoring? What reporting can they offer for audit evidence?
Next steps
Preparing for an ISO 27001 audit on device management takes organisation and clear controls, but it's achievable for UK SMEs with the right approach. If you're unsure where to start or want to ensure your current practices meet audit expectations, speak to a trusted managed IT provider or IT advisor. They can help you build a practical, compliant device management strategy that supports your business goals and audit readiness.