Deciding whether to upgrade your existing backup system or switch to a new provider is an important step in protecting your business data. Backups are your safety net against data loss caused by hardware failure, accidental deletion, ransomware attacks, or other disruptions. If your current backup solution is slow, unreliable, or lacks modern security features, it may be time to reconsider your approach.
Why this matters for UK SMEs
Data loss or extended downtime can have serious consequences for small and medium-sized businesses in the UK. Beyond the immediate disruption to staff productivity, losing customer data or sensitive information can damage your reputation and trust. It also raises compliance concerns under UK GDPR and the Data Protection Act 2018, which require appropriate technical measures to protect personal data. A robust backup system helps you meet these obligations and supports audit readiness, especially if you are pursuing Cyber Essentials or ISO 27001 certification.
A typical scenario
Consider a UK-based SME with around 50 employees using an on-premise backup solution that runs nightly but takes several hours to complete. When a ransomware attack encrypts their files, the slow backup speed and lack of offsite copies mean recovery is delayed by days, costing lost sales and overtime for IT staff. A managed IT provider might recommend moving to a cloud-based backup service with continuous data protection, multi-factor authentication (MFA) for access, and encrypted offsite storage. This change reduces recovery time and improves security, helping the business resume normal operations faster.
Checklist: What to review and ask
- Backup frequency and speed: How often are backups taken? Can they be restored quickly enough to meet your business needs?
- Backup locations: Are backups stored offsite or in the cloud to protect against physical damage or theft?
- Security measures: Is multi-factor authentication enabled for backup access? Are backups encrypted both at rest and in transit?
- Recovery testing: How often does your provider test backup restores to ensure data integrity?
- Compliance support: Does the backup system help you meet UK GDPR and Cyber Essentials requirements?
- Service Level Agreements (SLAs): What guarantees are in place for backup success rates and recovery times?
- Provider reputation and support: Does the provider offer 24/7 support and clear communication during incidents?
Next steps
Start by reviewing your current backup performance and security with your IT team or provider. If you identify gaps or outdated technology, consider discussing options with a trusted managed IT service provider who understands UK SME needs and compliance frameworks. They can help you compare upgrading your existing system versus switching to a new solution, focusing on reliability, security, and ease of recovery. Taking these practical steps will help safeguard your business data and minimise disruption if the unexpected occurs.