Should we upgrade our current backup system or switch providers?

Updated

Deciding whether to upgrade your existing backup system or switch to a new provider is an important step in protecting your business data. Backups are your safety net against data loss caused by hardware failure, accidental deletion, ransomware attacks, or other disruptions. If your current backup solution is slow, unreliable, or lacks modern security features, it may be time to reconsider your approach.

Why this matters for UK SMEs

Data loss or extended downtime can have serious consequences for small and medium-sized businesses in the UK. Beyond the immediate disruption to staff productivity, losing customer data or sensitive information can damage your reputation and trust. It also raises compliance concerns under UK GDPR and the Data Protection Act 2018, which require appropriate technical measures to protect personal data. A robust backup system helps you meet these obligations and supports audit readiness, especially if you are pursuing Cyber Essentials or ISO 27001 certification.

A typical scenario

Consider a UK-based SME with around 50 employees using an on-premise backup solution that runs nightly but takes several hours to complete. When a ransomware attack encrypts their files, the slow backup speed and lack of offsite copies mean recovery is delayed by days, costing lost sales and overtime for IT staff. A managed IT provider might recommend moving to a cloud-based backup service with continuous data protection, multi-factor authentication (MFA) for access, and encrypted offsite storage. This change reduces recovery time and improves security, helping the business resume normal operations faster.

Checklist: What to review and ask

  • Backup frequency and speed: How often are backups taken? Can they be restored quickly enough to meet your business needs?
  • Backup locations: Are backups stored offsite or in the cloud to protect against physical damage or theft?
  • Security measures: Is multi-factor authentication enabled for backup access? Are backups encrypted both at rest and in transit?
  • Recovery testing: How often does your provider test backup restores to ensure data integrity?
  • Compliance support: Does the backup system help you meet UK GDPR and Cyber Essentials requirements?
  • Service Level Agreements (SLAs): What guarantees are in place for backup success rates and recovery times?
  • Provider reputation and support: Does the provider offer 24/7 support and clear communication during incidents?

Next steps

Start by reviewing your current backup performance and security with your IT team or provider. If you identify gaps or outdated technology, consider discussing options with a trusted managed IT service provider who understands UK SME needs and compliance frameworks. They can help you compare upgrading your existing system versus switching to a new solution, focusing on reliability, security, and ease of recovery. Taking these practical steps will help safeguard your business data and minimise disruption if the unexpected occurs.

Tools & software for this topic

Not ready to change IT providers yet? These buying guides walk through tools your team can use to improve things on your own.

We may earn a small commission if you sign up with any of these tools and services, at no extra cost to you. We only feature tools that are appropriate for British businesses like yours.

Tools you can try right away

These tools line up with the topics in this guide and are commonly used by small and mid-sized businesses.

AnyDesk

Best for: Best for UK SMEs needing fast, reliable remote support with low latency

Secure remote access and support for flexible SME working

AnyDesk is commonly used for remote desktop access and support, offering smooth connections even on low bandwidth. It is often chosen by SMEs for its ease of use and quick setup, helping reduce downtime and support delays.

ConnectWise ScreenConnect

Best for: Best for UK SMEs needing detailed session control and customisation in remote support

Secure remote access and support for UK SMEs with flexible control

ConnectWise ScreenConnect is commonly used for remote support and secure access to devices. It offers detailed session management and customisation options, helping UK SMEs maintain control while supporting remote or hybrid teams efficiently.

GoTo Resolve (GoToAssist)

Best for: Best for UK SMEs needing combined remote support and secure VPN in one platform

Reliable remote support and VPN access for UK SMEs

GoTo Resolve (GoToAssist) is commonly used for remote IT support and secure VPN connections. It offers straightforward tools for troubleshooting and remote access, helping reduce downtime and support costs. Many organisations use it to maintain secure connections while assisting remote or hybrid teams.

LogMeIn Pro

Best for: Best for UK SMEs needing reliable remote support with straightforward user access

Secure remote access and support for flexible UK SME working

LogMeIn Pro is commonly used for remote desktop access and support, helping UK SMEs maintain productivity across locations. It offers strong security features and easy connection management, suitable for teams with mixed technical skills and outsourced IT support.

Parallels Access

Best for: Best for small teams needing quick, app-focused remote desktop access

Access work desktops remotely with simple app-based control

Parallels Access is commonly used to remotely control office computers via mobile or desktop apps. It offers straightforward access to files and applications, making it suitable for SMEs that require occasional remote work without complex VPN setups.

RemotePC by IDrive

Best for: Best for UK SMEs needing straightforward remote support with affordable pricing

Secure remote access and support for flexible SME working

RemotePC by IDrive is commonly used for remote desktop access and support, helping SMEs enable flexible working and IT troubleshooting. It offers easy setup and cross-platform compatibility, making it suitable for small teams and outsourced IT providers.

Need hands-on help?

If you’d rather have a provider handle this for you, here are firms that work on IT Support & Help Desk in United Kingdom.

Top firms for IT Support & Help Desk
OrderWork Limited
Dunstable, England

Overview

OrderWork Limited is a managed IT services provider based in Dunstable, England. This company focuses on delivering reliable IT solutions to a range of clients, including small and medium-sized enterprises (SMEs) and charities. Their services are designed to improve the efficiency and security of IT infrastructures, ensuring that clients can focus on their core operations.

This IT support company is known for its commitment to excellent customer service. They prioritise clear communication and deliver prompt responses to client needs. With services such as WiFi installation and technical support, they help clients navigate the complexities of technology while maintaining high standards of professionalism and efficiency.

What clients say about this company

Clients appreciate the responsiveness of this managed IT services provider. Many have noted the prompt arrival of engineers, friendly staff, and the thoroughness of service. They often express gratitude for the company's dedication to addressing all questions and ensuring that the installation process runs smoothly.

The feedback highlights the company's emphasis on transparency and organisation. Customers find the onboarding process streamlined and informative, with regular updates via text and email. This efficiency, combined with knowledgeable staff, has led to high levels of client satisfaction and repeat business.

4.4★
Novatech
Portsmouth, England

Overview

Novatech is a managed IT services provider based in Portsmouth, England. This IT support company focuses on delivering practical solutions for small and medium-sized enterprises, charities, and education sectors across the UK. They specialise in computer building and IT support, aiming to enhance the operational efficiency of their clients.

This MSP helps clients by simplifying complex processes and offering clear guidance in selecting technology tailored to their needs. With a commitment to professionalism and organisation, Novatech ensures reliable service delivery, timely product availability, and customisable options without unnecessary software bloat. They adhere to UK GDPR and other relevant security standards to maintain data protection and privacy.

What clients say about this company

Clients appreciate Novatech for their clear communication and efficient processes. Customers have found it easy to understand their offerings, and they often receive products ahead of schedule, along with helpful support from knowledgeable staff during the purchasing process.

Feedback highlights the professionalism and expertise of the team at Novatech. Customers have noted the staff's ability to provide tailored recommendations and their efficiency in resolving issues, fostering a trustworthy relationship that encourages long-term partnerships.

4.2★
Cloud10 IT & Cloud Services
Manchester, England

Overview

Cloud10 IT & Cloud Services is a managed IT services provider based in Manchester, England. They specialise in delivering reliable IT support tailored for small and medium-sized enterprises (SMEs), charities, and professional services. With a focus on fostering secure communication and efficient issue resolution, this IT support company plays a vital role in enhancing the operational integrity of their clients.

This MSP is dedicated to providing consistent and effective support that simplifies the IT experience for its clients. They ensure that technical issues are resolved swiftly and that there is ongoing communication throughout the process. By offering a range of services, Cloud10 helps organisations streamline their operations while maintaining compliance with regulations such as the UK GDPR and Cyber Essentials.

What clients say about this company

Feedback from clients highlights the exceptional level of support they receive from Cloud10. Many appreciate the ease of raising issues and the prompt response times that facilitate smooth resolutions. Clients often remark on how well the team communicates during troubleshooting, which builds trust and reassurance.

5.0★
Geeks On Wheels
London, England

Overview

Geeks On Wheels is a managed IT services provider based in London, England. They specialise in offering a range of IT solutions to clients across various sectors, focusing particularly on small to medium-sized enterprises, charities, and educational institutions. This IT support company prides itself on dependable service that combines technical expertise with clear communication.

This MSP helps clients address common IT challenges, including connectivity issues, malware concerns, and remote access needs. Their technicians take the time to explain processes and provide tailored support to ensure clients fully understand their systems. With services informed by UK GDPR compliance and Cyber Essentials standards, they deliver solutions that prioritise security and reliability.

Geeks On Wheels also places an emphasis on user training and onboarding, helping clients optimise their technology. They aim to simplify complex tech issues for users, offering hands-on support whether in person or remotely. By focusing on customer satisfaction, this company builds lasting relationships with clients, ensuring their ongoing IT needs are consistently met.

What clients say about this company

Clients have expressed satisfaction with the service provided by Geeks On Wheels, noting their clear communication and effective problem-solving. Many appreciate the straightforward explanations given by technicians during in-home visits. This approach helps demystify technology for users, making IT services feel accessible and manageable.

Feedback highlights the thoroughness of the team, particularly when addressing issues such as malware and connectivity problems. Clients have reported that technicians are responsive and diligent, taking the time to ensure problems are fully resolved. This attention to detail reassures customers that their IT infrastructure is in capable hands.

The honesty and transparency of Geeks On Wheels have also been commended, as they provide clients with realistic assessments of their issues. Customers have noted that the team prioritises ethical service, often recommending cost-effective solutions rather than unnecessary add-ons. This trustworthy approach has fostered a strong sense of loyalty among clients.

4.8★
Solid Rock IT UK
London, England

Overview

Solid Rock IT UK is a managed IT services provider based in London, England. They focus on delivering reliable IT support and tailored solutions for a range of clients, including small and medium-sized enterprises, charities, and educational institutions. With a commitment to security, this IT support company helps clients navigate their IT challenges efficiently.

This MSP specialises in various areas, including cybersecurity, network cabling, and WiFi solutions. They aim to ensure that clients maintain robust IT systems while offering clear communication and thorough follow-up for all services. Solid Rock IT UK places a strong emphasis on delivering personalised support to meet the unique needs of each customer.

What clients say about this company

Clients appreciate the consistent follow-up and clear communication provided by this company. Many have noted the professionalism of their engineers, who demonstrate expertise when addressing issues related to hardware upgrades and system setups at clients' locations.

The company's dedication to thoroughness and transparency has also garnered positive feedback. Clients feel reassured by Solid Rock IT UK's honest approach and their ability to resolve IT issues promptly, helping them achieve necessary cybersecurity certifications and improve their network setups.

4.9★
Optima Computers
London, England

Overview

Optima Computers is a managed IT services provider based in London, England. This IT support company focuses on offering reliable IT solutions to a variety of clients, including small and medium-sized enterprises, charities, and professional services. Their aim is to ensure technology functions smoothly, helping organisations maintain productivity and efficiency.

This MSP provides a range of services, including IT support, data recovery, and WiFi solutions. They are known for their commitment to customer satisfaction, providing clear communication and timely assistance. With a strong emphasis on reliability and transparency, this company tailors its services to meet the specific needs of their clients while adhering to relevant standards such as UK GDPR and Cyber Essentials.

What clients say about this company

Clients often appreciate the personal and attentive service provided by Optima Computers. Many highlight the reliability and speed of their IT support, mentioning prompt responses to issues and effective resolutions. Positive experiences include efficient repairs and transparency regarding costs and procedures.

The commitment to customer care is frequently noted, with clients expressing gratitude for the patience and professionalism of the staff. This managed IT services provider has built a reputation for being friendly and approachable, making the technology-related challenges easier to face for their clients.

4.9★

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