What's the role of managed IT in maintaining Cyber Essentials Plus standards?

Updated

Maintaining Cyber Essentials Plus standards means having a robust set of cybersecurity measures in place to protect your business from common cyber threats. Managed IT services play a crucial role in this by ensuring your IT systems are configured correctly, regularly updated, and continuously monitored. For UK SMEs, this support helps to meet the technical requirements of Cyber Essentials Plus, which includes verified security controls such as firewalls, secure configuration, user access management, malware protection, and patch management.

Why this matters for UK SMEs

Failing to meet Cyber Essentials Plus standards can leave your business vulnerable to cyberattacks that cause downtime, data breaches, or loss of customer trust. For example, a ransomware attack could lock you out of critical systems, halting operations and potentially exposing sensitive data. Managed IT services help reduce these risks by proactively managing security settings and ensuring compliance, which supports business continuity and helps maintain customer confidence, especially when handling personal data under UK GDPR and the Data Protection Act 2018.

A common scenario

Consider a UK SME with around 50 employees that handles customer payment data and personal information. Without dedicated IT expertise, the business might struggle to keep all devices patched, configure firewalls properly, or enforce strong password policies. A managed IT provider would conduct an initial security audit, implement necessary controls like multi-factor authentication (MFA), and set up automated patching and monitoring. They would also prepare the business for the Cyber Essentials Plus external vulnerability scan and internal tests, addressing any issues before certification.

Practical checklist: what to do next

  • Ask your IT provider: How do you manage patching and updates? Do you monitor firewall and antivirus status continuously? Can you support MFA and secure user access controls?
  • Review proposals and SLAs: Look for clear commitments on security monitoring, incident response times, and regular reporting related to Cyber Essentials Plus requirements.
  • Internal checks: Verify your current password policies enforce complexity and regular changes. Check that backups are performed regularly, stored securely, and tested for restoration.
  • Access control: Ensure user accounts have appropriate permissions and that former employees' access is promptly revoked.
  • Device management: Confirm all devices connected to your network have up-to-date antivirus software and are included in patch management.
  • Supplier questionnaires: When engaging vendors, request evidence of their Cyber Essentials or equivalent cybersecurity measures to reduce supply chain risks.

Next steps

Engaging a trusted managed IT provider can simplify the process of maintaining Cyber Essentials Plus standards. They bring the technical expertise and ongoing support needed to keep your IT environment secure and compliant. If you're unsure about your current setup or what gaps may exist, consider arranging a security review or advisory session with an experienced IT partner who understands the needs of UK SMEs.

Tools & software for this topic

Not ready to change IT providers yet? These buying guides walk through tools your team can use to improve things on your own.

We may earn a small commission if you sign up with any of these tools and services, at no extra cost to you. We only feature tools that are appropriate for British businesses like yours.

Tools you can try right away

These tools line up with the topics in this guide and are commonly used by small and mid-sized businesses.

AnyDesk

Best for: Best for UK SMEs needing fast, reliable remote support with low latency

Secure remote access and support for flexible SME working

AnyDesk is commonly used for remote desktop access and support, offering smooth connections even on low bandwidth. It is often chosen by SMEs for its ease of use and quick setup, helping reduce downtime and support delays.

ConnectWise ScreenConnect

Best for: Best for UK SMEs needing detailed session control and customisation in remote support

Secure remote access and support for UK SMEs with flexible control

ConnectWise ScreenConnect is commonly used for remote support and secure access to devices. It offers detailed session management and customisation options, helping UK SMEs maintain control while supporting remote or hybrid teams efficiently.

GoTo Resolve (GoToAssist)

Best for: Best for UK SMEs needing combined remote support and secure VPN in one platform

Reliable remote support and VPN access for UK SMEs

GoTo Resolve (GoToAssist) is commonly used for remote IT support and secure VPN connections. It offers straightforward tools for troubleshooting and remote access, helping reduce downtime and support costs. Many organisations use it to maintain secure connections while assisting remote or hybrid teams.

LogMeIn Pro

Best for: Best for UK SMEs needing reliable remote support with straightforward user access

Secure remote access and support for flexible UK SME working

LogMeIn Pro is commonly used for remote desktop access and support, helping UK SMEs maintain productivity across locations. It offers strong security features and easy connection management, suitable for teams with mixed technical skills and outsourced IT support.

Parallels Access

Best for: Best for small teams needing quick, app-focused remote desktop access

Access work desktops remotely with simple app-based control

Parallels Access is commonly used to remotely control office computers via mobile or desktop apps. It offers straightforward access to files and applications, making it suitable for SMEs that require occasional remote work without complex VPN setups.

RemotePC by IDrive

Best for: Best for UK SMEs needing straightforward remote support with affordable pricing

Secure remote access and support for flexible SME working

RemotePC by IDrive is commonly used for remote desktop access and support, helping SMEs enable flexible working and IT troubleshooting. It offers easy setup and cross-platform compatibility, making it suitable for small teams and outsourced IT providers.

Need hands-on help?

If you’d rather have a provider handle this for you, here are firms that work on Managed IT Services in United Kingdom.

Top firms for Managed IT Services
Regent's Place
London, England

Overview

Regent's Place is a managed IT services provider based in London, England. This IT support company focuses on delivering reliable solutions to a variety of clients, including small and medium-sized enterprises (SMEs) and charitable organisations. They aim to enhance clients' operational efficiency by providing tailored support and technology management.

This MSP works to ensure secure and effective IT infrastructure, helping clients navigate the complexities of technology. By prioritising communication and client needs, they strive to deliver services that safeguard data and support daily operations in an increasingly digital landscape.

What clients say about this company

Feedback from clients highlights the professionalism and respect shown by the staff at Regent's Place. Visitors have noted the positive experiences they have had, appreciating both the helpfulness and the welcoming atmosphere of the location.

This managed IT services provider is recognised for its well-maintained environment, which further contributes to the overall positive impression clients receive. Such attributes reflect their commitment to providing excellent client service in a professional setting.

4.3★
OrderWork Limited
Dunstable, England

Overview

OrderWork Limited is a managed IT services provider based in Dunstable, England. This company focuses on delivering reliable IT solutions to a range of clients, including small and medium-sized enterprises (SMEs) and charities. Their services are designed to improve the efficiency and security of IT infrastructures, ensuring that clients can focus on their core operations.

This IT support company is known for its commitment to excellent customer service. They prioritise clear communication and deliver prompt responses to client needs. With services such as WiFi installation and technical support, they help clients navigate the complexities of technology while maintaining high standards of professionalism and efficiency.

What clients say about this company

Clients appreciate the responsiveness of this managed IT services provider. Many have noted the prompt arrival of engineers, friendly staff, and the thoroughness of service. They often express gratitude for the company's dedication to addressing all questions and ensuring that the installation process runs smoothly.

The feedback highlights the company's emphasis on transparency and organisation. Customers find the onboarding process streamlined and informative, with regular updates via text and email. This efficiency, combined with knowledgeable staff, has led to high levels of client satisfaction and repeat business.

4.4★
Novatech
Portsmouth, England

Overview

Novatech is a managed IT services provider based in Portsmouth, England. This IT support company focuses on delivering practical solutions for small and medium-sized enterprises, charities, and education sectors across the UK. They specialise in computer building and IT support, aiming to enhance the operational efficiency of their clients.

This MSP helps clients by simplifying complex processes and offering clear guidance in selecting technology tailored to their needs. With a commitment to professionalism and organisation, Novatech ensures reliable service delivery, timely product availability, and customisable options without unnecessary software bloat. They adhere to UK GDPR and other relevant security standards to maintain data protection and privacy.

What clients say about this company

Clients appreciate Novatech for their clear communication and efficient processes. Customers have found it easy to understand their offerings, and they often receive products ahead of schedule, along with helpful support from knowledgeable staff during the purchasing process.

Feedback highlights the professionalism and expertise of the team at Novatech. Customers have noted the staff's ability to provide tailored recommendations and their efficiency in resolving issues, fostering a trustworthy relationship that encourages long-term partnerships.

4.2★
Cloud10 IT & Cloud Services
Manchester, England

Overview

Cloud10 IT & Cloud Services is a managed IT services provider based in Manchester, England. They specialise in delivering reliable IT support tailored for small and medium-sized enterprises (SMEs), charities, and professional services. With a focus on fostering secure communication and efficient issue resolution, this IT support company plays a vital role in enhancing the operational integrity of their clients.

This MSP is dedicated to providing consistent and effective support that simplifies the IT experience for its clients. They ensure that technical issues are resolved swiftly and that there is ongoing communication throughout the process. By offering a range of services, Cloud10 helps organisations streamline their operations while maintaining compliance with regulations such as the UK GDPR and Cyber Essentials.

What clients say about this company

Feedback from clients highlights the exceptional level of support they receive from Cloud10. Many appreciate the ease of raising issues and the prompt response times that facilitate smooth resolutions. Clients often remark on how well the team communicates during troubleshooting, which builds trust and reassurance.

5.0★
Geeks On Wheels
London, England

Overview

Geeks On Wheels is a managed IT services provider based in London, England. They specialise in offering a range of IT solutions to clients across various sectors, focusing particularly on small to medium-sized enterprises, charities, and educational institutions. This IT support company prides itself on dependable service that combines technical expertise with clear communication.

This MSP helps clients address common IT challenges, including connectivity issues, malware concerns, and remote access needs. Their technicians take the time to explain processes and provide tailored support to ensure clients fully understand their systems. With services informed by UK GDPR compliance and Cyber Essentials standards, they deliver solutions that prioritise security and reliability.

Geeks On Wheels also places an emphasis on user training and onboarding, helping clients optimise their technology. They aim to simplify complex tech issues for users, offering hands-on support whether in person or remotely. By focusing on customer satisfaction, this company builds lasting relationships with clients, ensuring their ongoing IT needs are consistently met.

What clients say about this company

Clients have expressed satisfaction with the service provided by Geeks On Wheels, noting their clear communication and effective problem-solving. Many appreciate the straightforward explanations given by technicians during in-home visits. This approach helps demystify technology for users, making IT services feel accessible and manageable.

Feedback highlights the thoroughness of the team, particularly when addressing issues such as malware and connectivity problems. Clients have reported that technicians are responsive and diligent, taking the time to ensure problems are fully resolved. This attention to detail reassures customers that their IT infrastructure is in capable hands.

The honesty and transparency of Geeks On Wheels have also been commended, as they provide clients with realistic assessments of their issues. Customers have noted that the team prioritises ethical service, often recommending cost-effective solutions rather than unnecessary add-ons. This trustworthy approach has fostered a strong sense of loyalty among clients.

4.8★
Solid Rock IT UK
London, England

Overview

Solid Rock IT UK is a managed IT services provider based in London, England. They focus on delivering reliable IT support and tailored solutions for a range of clients, including small and medium-sized enterprises, charities, and educational institutions. With a commitment to security, this IT support company helps clients navigate their IT challenges efficiently.

This MSP specialises in various areas, including cybersecurity, network cabling, and WiFi solutions. They aim to ensure that clients maintain robust IT systems while offering clear communication and thorough follow-up for all services. Solid Rock IT UK places a strong emphasis on delivering personalised support to meet the unique needs of each customer.

What clients say about this company

Clients appreciate the consistent follow-up and clear communication provided by this company. Many have noted the professionalism of their engineers, who demonstrate expertise when addressing issues related to hardware upgrades and system setups at clients' locations.

The company's dedication to thoroughness and transparency has also garnered positive feedback. Clients feel reassured by Solid Rock IT UK's honest approach and their ability to resolve IT issues promptly, helping them achieve necessary cybersecurity certifications and improve their network setups.

4.9★

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