When tendering, how do we prove our hardware meets Cyber Essentials?

Updated

When bidding for contracts that require Cyber Essentials certification, it's important to demonstrate that your hardware and devices meet the scheme's security standards. This means showing that your computers, servers, and network equipment are configured and maintained to reduce common cyber risks, such as malware infections or unauthorised access. Simply owning up-to-date hardware is not enough; you need to prove that security controls are actively in place and managed.

Why this matters for UK SMEs

Failing to meet Cyber Essentials requirements can expose your business to cyberattacks that cause downtime, data breaches, or loss of customer trust. For example, a ransomware infection might lock your files, halting operations and leading to costly recovery efforts. Many UK public sector contracts and larger private companies now expect suppliers to hold Cyber Essentials certification as part of their due diligence. Demonstrating compliance can therefore protect your reputation and open doors to new business opportunities.

A typical scenario

Consider a UK SME with around 50 staff bidding for a local council contract. The council requires Cyber Essentials certification to ensure suppliers have basic cyber hygiene. The SME's IT provider helps by auditing all devices to confirm they have supported operating systems, up-to-date security patches, and properly configured firewalls. They also verify that antivirus software is installed and running on every device. The IT provider then assists in compiling evidence for the Cyber Essentials assessment, including network diagrams and security policies. This proactive approach helps the SME win the contract and reduces their exposure to cyber threats.

Practical checklist to prove your hardware meets Cyber Essentials

  • Ask your IT provider: Do all devices run supported operating systems with the latest security updates?
  • Check antivirus status: Is antivirus software installed, active, and regularly updated on every device?
  • Review firewall settings: Are firewalls enabled and correctly configured on all hardware, including routers and endpoints?
  • Confirm user access controls: Are administrator rights limited, and is multi-factor authentication (MFA) enabled where possible?
  • Inspect patch management: Is there a documented process to apply security patches promptly across all hardware?
  • Gather evidence: Collect network diagrams, device inventories, and security policies to support your Cyber Essentials application.
  • Evaluate supplier documentation: When tendering, request and review cybersecurity policies and certification evidence from your hardware vendors or IT partners.

Common pitfalls to avoid

Many small businesses assume that simply buying new hardware or installing antivirus is enough. However, without proper configuration, ongoing patching, and access controls, devices remain vulnerable. Another frequent issue is lacking clear documentation or proof of controls, which can delay or prevent passing Cyber Essentials assessments. Regular reviews and working with an experienced IT partner can help avoid these problems.

If you're preparing for a tender that requires Cyber Essentials, it's wise to engage a trusted managed IT provider or IT advisor early. They can perform a thorough hardware and security review, help implement necessary controls, and guide you through the certification process. This approach reduces risk, supports compliance, and strengthens your position in competitive bids.

Need hands-on help?

If you’d rather have a provider handle this for you, here are firms that work on Hardware & Device Support in United Kingdom.

Top firms for Hardware & Device Support
Cloud10 IT & Cloud Services
Manchester, England

Overview

Cloud10 IT & Cloud Services is a managed IT services provider based in Manchester, England. They specialise in delivering reliable IT support tailored for small and medium-sized enterprises (SMEs), charities, and professional services. With a focus on fostering secure communication and efficient issue resolution, this IT support company plays a vital role in enhancing the operational integrity of their clients.

This MSP is dedicated to providing consistent and effective support that simplifies the IT experience for its clients. They ensure that technical issues are resolved swiftly and that there is ongoing communication throughout the process. By offering a range of services, Cloud10 helps organisations streamline their operations while maintaining compliance with regulations such as the UK GDPR and Cyber Essentials.

What clients say about this company

Feedback from clients highlights the exceptional level of support they receive from Cloud10. Many appreciate the ease of raising issues and the prompt response times that facilitate smooth resolutions. Clients often remark on how well the team communicates during troubleshooting, which builds trust and reassurance.

5.0★
Geeks On Wheels
London, England

Overview

Geeks On Wheels is a managed IT services provider based in London, England. They specialise in offering a range of IT solutions to clients across various sectors, focusing particularly on small to medium-sized enterprises, charities, and educational institutions. This IT support company prides itself on dependable service that combines technical expertise with clear communication.

This MSP helps clients address common IT challenges, including connectivity issues, malware concerns, and remote access needs. Their technicians take the time to explain processes and provide tailored support to ensure clients fully understand their systems. With services informed by UK GDPR compliance and Cyber Essentials standards, they deliver solutions that prioritise security and reliability.

Geeks On Wheels also places an emphasis on user training and onboarding, helping clients optimise their technology. They aim to simplify complex tech issues for users, offering hands-on support whether in person or remotely. By focusing on customer satisfaction, this company builds lasting relationships with clients, ensuring their ongoing IT needs are consistently met.

What clients say about this company

Clients have expressed satisfaction with the service provided by Geeks On Wheels, noting their clear communication and effective problem-solving. Many appreciate the straightforward explanations given by technicians during in-home visits. This approach helps demystify technology for users, making IT services feel accessible and manageable.

Feedback highlights the thoroughness of the team, particularly when addressing issues such as malware and connectivity problems. Clients have reported that technicians are responsive and diligent, taking the time to ensure problems are fully resolved. This attention to detail reassures customers that their IT infrastructure is in capable hands.

The honesty and transparency of Geeks On Wheels have also been commended, as they provide clients with realistic assessments of their issues. Customers have noted that the team prioritises ethical service, often recommending cost-effective solutions rather than unnecessary add-ons. This trustworthy approach has fostered a strong sense of loyalty among clients.

4.8★
Solid Rock IT UK
London, England

Overview

Solid Rock IT UK is a managed IT services provider based in London, England. They focus on delivering reliable IT support and tailored solutions for a range of clients, including small and medium-sized enterprises, charities, and educational institutions. With a commitment to security, this IT support company helps clients navigate their IT challenges efficiently.

This MSP specialises in various areas, including cybersecurity, network cabling, and WiFi solutions. They aim to ensure that clients maintain robust IT systems while offering clear communication and thorough follow-up for all services. Solid Rock IT UK places a strong emphasis on delivering personalised support to meet the unique needs of each customer.

What clients say about this company

Clients appreciate the consistent follow-up and clear communication provided by this company. Many have noted the professionalism of their engineers, who demonstrate expertise when addressing issues related to hardware upgrades and system setups at clients' locations.

The company's dedication to thoroughness and transparency has also garnered positive feedback. Clients feel reassured by Solid Rock IT UK's honest approach and their ability to resolve IT issues promptly, helping them achieve necessary cybersecurity certifications and improve their network setups.

4.9★
Optima Computers
London, England

Overview

Optima Computers is a managed IT services provider based in London, England. This IT support company focuses on offering reliable IT solutions to a variety of clients, including small and medium-sized enterprises, charities, and professional services. Their aim is to ensure technology functions smoothly, helping organisations maintain productivity and efficiency.

This MSP provides a range of services, including IT support, data recovery, and WiFi solutions. They are known for their commitment to customer satisfaction, providing clear communication and timely assistance. With a strong emphasis on reliability and transparency, this company tailors its services to meet the specific needs of their clients while adhering to relevant standards such as UK GDPR and Cyber Essentials.

What clients say about this company

Clients often appreciate the personal and attentive service provided by Optima Computers. Many highlight the reliability and speed of their IT support, mentioning prompt responses to issues and effective resolutions. Positive experiences include efficient repairs and transparency regarding costs and procedures.

The commitment to customer care is frequently noted, with clients expressing gratitude for the patience and professionalism of the staff. This managed IT services provider has built a reputation for being friendly and approachable, making the technology-related challenges easier to face for their clients.

4.9★
Arden IT Ltd
Nottingham, England

Overview

Arden IT Ltd is a managed IT services provider based in Nottingham, England. This IT support company focuses on delivering reliable technology solutions to small and medium-sized enterprises, charities, and educational institutions across the UK. They are dedicated to helping clients with a range of IT needs, from hardware repairs to software updates and network management.

This MSP offers services such as virus removal, device upgrades, and Wi-Fi setup, ensuring that clients have the support needed to maintain efficient operations. With a commitment to professionalism and expertise, Arden IT Ltd prioritises clear communication and effective problem-solving, aiming to enhance their clients' overall experience with technology.

What clients say about this company

Feedback from clients frequently highlights the quick response times and impressive knowledge of the team at Arden IT. Many appreciate how friendly and professional the staff are, making clients feel comfortable while their issues are resolved efficiently. This level of service fosters trust and satisfaction.

Clients have also expressed their gratitude for the good value offered by Arden IT, often mentioning the affordability coupled with high-quality service. The company has successfully managed repairs and updates for various devices, leaving many clients feeling that they received excellent support and advice.

5.0★
Sync HQ
Manchester, England

Overview

Sync HQ is a managed IT services provider based in Manchester, England. They focus on delivering reliable IT support to small and medium-sized enterprises (SMEs) across the UK, as well as charities and educational institutions. This IT support company helps clients manage their technology needs effectively, ensuring smooth operations and minimising disruptions.

This MSP offers a range of services, including repairs, diagnostics, and timely assistance. With a commitment to transparency and clear communication, they strive to build trust with their clients. Sync HQ's dedication to cost-effective solutions enables their clients to solve technical issues without excessive financial strain.

What clients say about this company

Clients appreciate the consistency and reliability of the service provided by Sync HQ. Many have noted how efficiently their issues are handled, from initial consultations to successful resolutions. Customers frequently highlight the ease of booking appointments and the quick turnaround times for repairs.

The honest and transparent approach of this IT support company resonates well with users facing tech issues. Positive feedback often emphasizes the professionalism and dedication of the staff, notably in urgent situations where quick solutions are critical, such as restoring access to essential devices for students.

4.3★

Related reading