Overview
Hixon Group is a managed IT services provider based in Newcastle, England. They focus on delivering reliable IT support, cybersecurity, and cloud solutions to various clients across the UK. Typical clients include small and medium-sized enterprises, charities, and professional services seeking dependable IT assistance.
This IT support company is known for its proactive approach and commitment to clear communication. They work closely with clients to ensure that IT issues are resolved promptly and that their services are tailored to meet specific needs. Their engagement often starts with understanding clients' requirements and continues through effective delivery and ongoing support.
Hixon Group also prioritises security and compliance, aligning with UK standards such as UK GDPR and Cyber Essentials. Their knowledgeable team is dedicated to explaining complex topics in straightforward language, making IT more accessible for everyone. This emphasis on clarity and empathy helps build strong relationships with their clients.
What clients say about this company
Clients often express appreciation for the support provided by Hixon Group. Feedback highlights their friendly and expert advice, which is effective in resolving IT issues promptly. Many clients have noted that the team's clarity in communication makes the process straightforward and stress-free.
Proactive support is a consistent theme in client testimonials. Clients commend the team for their attention during processes like account migrations, where every request was carefully considered. This IT support company is praised for not just meeting needs but anticipating them, enhancing the overall client experience.
Empathy and knowledge are frequently mentioned as key strengths of the Hixon Group team. Clients feel that their concerns are genuinely understood and addressed, creating a supportive atmosphere. The team's ability to simplify complicated IT topics ensures clients feel informed and confident in the services they receive.