Overview
Sereno IT Support is a managed IT services provider based in London, England. This IT support company focuses on delivering comprehensive solutions for small to medium-sized enterprises, charities, and professional services. They assist clients by offering services such as IT support, cyber security, and IT infrastructure management.
This MSP prioritises clear communication and proactive engagement to ensure that their clients' IT systems run smoothly. They understand that many of their clients may not have extensive IT knowledge, so they work to provide guidance and support in straightforward language. Their approach is built around empathy and understanding the specific needs of each client.
In line with UK standards, Sereno IT Support aligns with best practices for data security, assisting clients in navigating the complexities of compliance requirements such as UK GDPR and Cyber Essentials. Their specialised services not only enhance IT efficiency but also bolster the security and reliability of their clients' operations.
What clients say about this company
Clients appreciate Sereno IT Support for their helpful and friendly approach. Feedback highlights the team's ability to resolve issues efficiently while maintaining clear communication throughout the process. Many clients feel reassured knowing they can rely on Sereno for their IT needs.
Users have noted that the proactive support from Sereno leads to exceptional client experiences. Clients report feeling confident in the knowledge and skills of the team, which contributes to effective project partnerships. This level of service enables businesses to focus on their core activities without worrying about their IT infrastructure.
The onboarding process for new clients is also positively reviewed, as Sereno ensures a smooth transition with ample training and support. Clients value the immediate assistance available to them, especially when they may have limited IT expertise. Overall, feedback reinforces the reliable and competent service provided by this managed IT services provider.