Grant McGregor Ltd

Cloud Services Cybersecurity Hardware & Device Support

Address: The Merchants Hall, 22 Hanover St Edinburgh, Scotland

Overview

Grant McGregor Ltd is a managed IT services provider based in Edinburgh, Scotland. This IT support company focuses on delivering reliable and secure IT solutions tailored to various clients, including small and medium enterprises, charities, and educational institutions. They aim to resolve technical issues promptly while ensuring effective communication and support throughout the process.

This MSP offers a range of services, including IT support, phone systems, and service desk management. Their team is dedicated to simplifying IT management and enhancing the overall user experience. By adhering to UK standards and practices, they help clients maintain compliance with relevant regulations, such as UK GDPR and Cyber Essentials.

Grant McGregor Ltd supports its clients by providing personalised assistance and training during the onboarding process. Their approach is designed to make technological transitions seamless and stress-free. This managed IT services provider prioritises client support and remains committed to fostering long-term partnerships based on mutual trust and understanding.

Services & Expertise

The following summary is based on the services and areas of expertise reported for this provider. Always confirm availability and scope directly with their team.

Cloud Services

Deployment, optimization, and ongoing management of cloud platforms such as Microsoft 365, cloud infrastructure, and cloud storage solutions tailored to modern business requirements.

Why it matters: Enhances mobility, strengthens security, and improves operational agility while reducing reliance on aging on-premise systems.

Real example: A distributed team transitions to a modern cloud collaboration environment, resulting in improved productivity, secure remote access, and streamlined workflow management.

Cybersecurity

A multi-layered approach to protecting your organization against cyber threats, covering network security, endpoint protection, threat detection, incident response, and governance best practices.

Why it matters: Strengthens your security posture, reduces exposure to modern threats, and helps maintain trust with customers, regulators, and partners.

Real example: A business targeted by sophisticated phishing campaigns implements an enhanced security stack and monitoring, resulting in early threat detection and prevention of attempted breaches.

Hardware & Device Support

Support, repair and lifecycle management for endpoints such as desktops, laptops, tablets and phones.

IT Consulting & vCIO

Strategic advisory services offering executive-level guidance on IT planning, budgeting, governance, and technology alignment—acting as a virtual Chief Information Officer for your organization.

Why it matters: Allows leaders to make informed technology decisions, forecast IT investments, and align technology initiatives with long-term business strategy.

Real example: An organization struggling with ad-hoc IT spending gains a centralized roadmap—distributing investments strategically over several years and improving predictability and ROI.

IT Support & Help Desk

Dedicated support for end-users, providing timely resolution of day-to-day technical issues across devices, applications, connectivity, and access systems.

Why it matters: Keeps employees productive, shortens resolution times, and eliminates operational bottlenecks caused by unresolved technical challenges.

Real example: A team frequently delayed by recurring login and application issues gains immediate access to skilled support, significantly reducing downtime and boosting workplace efficiency.

Managed IT Services

Comprehensive management of your organization's IT environment, including proactive monitoring, maintenance, security oversight, and strategic guidance designed to keep operations stable and aligned with business goals.

Why it matters: Strengthens operational resilience, reduces unplanned downtime, and ensures technology investments directly support productivity, efficiency, and long-term growth.

Real example: A company experiencing recurring system slowdowns transitions to a fully managed environment, resulting in consistent performance, fewer interruptions, and improved output across teams.

VoIP & Phone Systems

Modern unified communications platforms leveraging cloud-based voice services, call routing, mobility features, and integrated collaboration tools.

Why it matters: Improves communication reliability, enables remote and hybrid work flexibility, and consolidates voice infrastructure into a streamlined, scalable system.

Real example: A business with a legacy phone system upgrades to a cloud-based communications platform, enabling seamless call handling across offices, mobile devices, and remote staff.

Reputation & Reviews

These highlights are summarized from publicly accessible data. They are for general information only and may not reflect every client experience.

Google rating: 4.7

Review Highlights

Strong technical expertise (3 clients mention this)
Reliable uptime and ongoing support (1 client mentions this)
Responsive to tickets and requests (1 client mentions this)
Friendly, supportive team (17 clients mention this)
Emphasis on security and data protection (3 clients mention this)

What clients say about this company

Clients appreciate the responsiveness and professionalism of Grant McGregor Ltd. Feedback highlights how swiftly the team addresses requests and provides tailored solutions to meet client needs. They value the polite and friendly approach of the technicians, which builds a positive rapport and enhances the overall service experience.

Many clients have emphasised the efficiency of the IT support services provided by this IT support company. Clients report quick resolution of technical issues, noting that even those who may not be very tech-savvy feel comfortable seeking assistance. Their commitment to ensuring smooth and effective service delivery has garnered significant approval from users.

The onboarding experience often receives positive mentions, with clients recognising the company's effort in guiding them through the process. Grant McGregor Ltd has been credited with transforming initial setups into straightforward experiences, which reassures clients about their IT management. Overall, consistent follow-up and support are frequently applauded in client feedback.

Questions business owners often ask at this stage

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Business Details

Address

The Merchants Hall, 22 Hanover St
Edinburgh, Scotland

Phone: +441316037910

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Map / Directions

Hours

Now Closed

Monday	08:00 AM - 06:00 PM
Tuesday	08:00 AM - 06:00 PM
Wednesday	08:00 AM - 06:00 PM
Thursday	Closed
Friday	Closed
Saturday	Closed
Sunday	Closed

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