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Overview

Alphabyte IT is a managed IT services provider based in Cardiff, Wales. This IT support company focuses on delivering reliable technology solutions tailored for small to medium-sized enterprises (SMEs), charities, and professional services across the UK. They aim to enhance their clients' operational efficiency through dependable IT support and expert guidance.

This MSP offers a variety of services including network management, cybersecurity, and cloud solutions. They are committed to helping clients navigate complex IT challenges while ensuring compliance with UK regulations such as the UK GDPR and Cyber Essentials. By prioritising clear communication and timely responses, they strive to build lasting relationships with their clients.

Services & Expertise

The following summary is based on the services and areas of expertise reported for this provider. Always confirm availability and scope directly with their team.

Backup & Disaster Recovery

A structured approach to safeguarding data and systems through automated backups, continuity planning, and rapid recovery processes designed to minimize disruption during unexpected events.

Why it matters: Ensures critical information and operations can be restored quickly, enabling the business to maintain stability during outages, cyber incidents, or hardware failures.

Real example: After a server malfunction disrupts operations, the company restores essential systems within hours using a well-defined backup and recovery plan, avoiding significant revenue loss.

Cloud Services

Deployment, optimization, and ongoing management of cloud platforms such as Microsoft 365, cloud infrastructure, and cloud storage solutions tailored to modern business requirements.

Why it matters: Enhances mobility, strengthens security, and improves operational agility while reducing reliance on aging on-premise systems.

Real example: A distributed team transitions to a modern cloud collaboration environment, resulting in improved productivity, secure remote access, and streamlined workflow management.

Cybersecurity

A multi-layered approach to protecting your organization against cyber threats, covering network security, endpoint protection, threat detection, incident response, and governance best practices.

Why it matters: Strengthens your security posture, reduces exposure to modern threats, and helps maintain trust with customers, regulators, and partners.

Real example: A business targeted by sophisticated phishing campaigns implements an enhanced security stack and monitoring, resulting in early threat detection and prevention of attempted breaches.

IT Consulting & vCIO

Strategic advisory services offering executive-level guidance on IT planning, budgeting, governance, and technology alignment—acting as a virtual Chief Information Officer for your organization.

Why it matters: Allows leaders to make informed technology decisions, forecast IT investments, and align technology initiatives with long-term business strategy.

Real example: An organization struggling with ad-hoc IT spending gains a centralized roadmap—distributing investments strategically over several years and improving predictability and ROI.

IT Support & Help Desk

Dedicated support for end-users, providing timely resolution of day-to-day technical issues across devices, applications, connectivity, and access systems.

Why it matters: Keeps employees productive, shortens resolution times, and eliminates operational bottlenecks caused by unresolved technical challenges.

Real example: A team frequently delayed by recurring login and application issues gains immediate access to skilled support, significantly reducing downtime and boosting workplace efficiency.

Managed IT Services

Comprehensive management of your organization's IT environment, including proactive monitoring, maintenance, security oversight, and strategic guidance designed to keep operations stable and aligned with business goals.

Why it matters: Strengthens operational resilience, reduces unplanned downtime, and ensures technology investments directly support productivity, efficiency, and long-term growth.

Real example: A company experiencing recurring system slowdowns transitions to a fully managed environment, resulting in consistent performance, fewer interruptions, and improved output across teams.

Reputation & Reviews

These highlights are summarized from publicly accessible data. They are for general information only and may not reflect every client experience.

Google rating: 5.0 Google Rated 5.00 out of 5 on Google

Review Highlights

  • Strong technical expertise (1 client mentions this)
  • Friendly, supportive team (1 client mentions this)

What clients say about this company

Clients appreciate the approachable and knowledgeable staff at Alphabyte IT. Feedback highlights their honesty and transparency in providing fast and affordable IT repairs, which reflects a strong commitment to service quality.

Many clients note the company's efficiency in resolving remote issues quickly. The supportive nature of the team, particularly during transitions from previous providers, has been a recurring theme in client experiences, leading to high levels of satisfaction.

Questions business owners often ask at this stage

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Questions about Managed IT Services

Business Details

Hours

Now Closed

Monday08:30 AM - 06:00 PM
Tuesday08:30 AM - 06:00 PM
Wednesday08:30 AM - 06:00 PM
Thursday08:30 AM - 06:00 PM
Friday08:30 AM - 06:00 PM
SaturdayClosed
SundayClosed

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