Tech-Wales Ltd

Backup & Disaster Recovery Cybersecurity IT Support & Help Desk

Address: 14, Seaway Parade Industrial Estate Port Talbot, Wales

Overview

Tech-Wales Ltd is a managed IT services provider based in Port Talbot, Wales. They offer a range of IT solutions tailored to meet the needs of small and medium-sized enterprises (SMEs), charities, and professional services across the UK. This IT support company focuses on delivering reliable services including IT support, help desk assistance, and remote access solutions.

This managed IT services provider understands the importance of seamless communication and proactive support. Their team works diligently to ensure that technology enhances business operations rather than disrupts them. By minimising downtime and maintaining smooth connectivity, they support clients in achieving their goals effectively.

Tech-Wales Ltd prioritises client satisfaction and adapts services to align with industry standards such as UK GDPR and ISO 27001. Their commitment to security and service delivery ensures that organisations can trust them with their IT management needs. This MSP has built a reputation for clear communication and understanding client concerns throughout every engagement.

Services & Expertise

The following summary is based on the services and areas of expertise reported for this provider. Always confirm availability and scope directly with their team.

Backup & Disaster Recovery

A structured approach to safeguarding data and systems through automated backups, continuity planning, and rapid recovery processes designed to minimize disruption during unexpected events.

Why it matters: Ensures critical information and operations can be restored quickly, enabling the business to maintain stability during outages, cyber incidents, or hardware failures.

Real example: After a server malfunction disrupts operations, the company restores essential systems within hours using a well-defined backup and recovery plan, avoiding significant revenue loss.

Cybersecurity

A multi-layered approach to protecting your organization against cyber threats, covering network security, endpoint protection, threat detection, incident response, and governance best practices.

Why it matters: Strengthens your security posture, reduces exposure to modern threats, and helps maintain trust with customers, regulators, and partners.

Real example: A business targeted by sophisticated phishing campaigns implements an enhanced security stack and monitoring, resulting in early threat detection and prevention of attempted breaches.

IT Support & Help Desk

Dedicated support for end-users, providing timely resolution of day-to-day technical issues across devices, applications, connectivity, and access systems.

Why it matters: Keeps employees productive, shortens resolution times, and eliminates operational bottlenecks caused by unresolved technical challenges.

Real example: A team frequently delayed by recurring login and application issues gains immediate access to skilled support, significantly reducing downtime and boosting workplace efficiency.

Managed IT Services

Comprehensive management of your organization's IT environment, including proactive monitoring, maintenance, security oversight, and strategic guidance designed to keep operations stable and aligned with business goals.

Why it matters: Strengthens operational resilience, reduces unplanned downtime, and ensures technology investments directly support productivity, efficiency, and long-term growth.

Real example: A company experiencing recurring system slowdowns transitions to a fully managed environment, resulting in consistent performance, fewer interruptions, and improved output across teams.

Reputation & Reviews

These highlights are summarized from publicly accessible data. They are for general information only and may not reflect every client experience.

Google rating: 4.9

Review Highlights

Strong technical expertise (9 clients mention this)
Reliable uptime and ongoing support (2 clients mention this)
Friendly, supportive team (18 clients mention this)

What clients say about this company

Clients frequently commend Tech-Wales for their clarity and professionalism during transitions to their services. Many have reported a smooth experience when migrating from previous providers, highlighting the clear communication and comprehensive support they received. Users appreciate the empathy shown by the team at Tech-Wales, which enhances trust and collaboration.

Feedback has also emphasised the ability of this IT support company to deliver projects efficiently and effectively. Clients have shared success stories of reduced downtime and improved functionality after seeking help for their IT needs. The team's expertise in problem-solving has been particularly noted, providing reassurance to businesses during technology upgrades and system changes.

The responsive help desk of Tech-Wales is another standout feature that clients have praised. Many small business owners have expressed their satisfaction with the assistance they received for IT and Office 365 issues. This managed IT services provider's approachable team ensures that technology-related challenges are resolved quickly, allowing clients to focus on their core operations without unnecessary stress.

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Business Details

Address

14, Seaway Parade Industrial Estate
Port Talbot, Wales

Phone: +441639326001

View Website

Map / Directions

Hours

Now Closed

Monday	08:30 AM - 05:30 PM
Tuesday	08:30 AM - 05:30 PM
Wednesday	08:30 AM - 05:30 PM
Thursday	08:30 AM - 05:30 PM
Friday	08:30 AM - 05:30 PM
Saturday	Closed
Sunday	Closed