Hero image Hero image

Overview

GLTS is a managed IT services provider based in Swansea, Wales, dedicated to offering reliable IT support to businesses in the UK. This IT support company focuses on helping small and medium-sized enterprises, charities, and professional services optimise their technology while ensuring security and compliance with UK regulations.

By delivering tailored IT solutions, this MSP aims to enhance operational efficiency and communication within client organisations. They align their services with standards such as UK GDPR and Cyber Essentials to ensure data protection and overall system integrity.

Services & Expertise

The following summary is based on the services and areas of expertise reported for this provider. Always confirm availability and scope directly with their team.

Backup & Disaster Recovery

A structured approach to safeguarding data and systems through automated backups, continuity planning, and rapid recovery processes designed to minimize disruption during unexpected events.

Why it matters: Ensures critical information and operations can be restored quickly, enabling the business to maintain stability during outages, cyber incidents, or hardware failures.

Real example: After a server malfunction disrupts operations, the company restores essential systems within hours using a well-defined backup and recovery plan, avoiding significant revenue loss.

Cloud Services

Deployment, optimization, and ongoing management of cloud platforms such as Microsoft 365, cloud infrastructure, and cloud storage solutions tailored to modern business requirements.

Why it matters: Enhances mobility, strengthens security, and improves operational agility while reducing reliance on aging on-premise systems.

Real example: A distributed team transitions to a modern cloud collaboration environment, resulting in improved productivity, secure remote access, and streamlined workflow management.

Cybersecurity

A multi-layered approach to protecting your organization against cyber threats, covering network security, endpoint protection, threat detection, incident response, and governance best practices.

Why it matters: Strengthens your security posture, reduces exposure to modern threats, and helps maintain trust with customers, regulators, and partners.

Real example: A business targeted by sophisticated phishing campaigns implements an enhanced security stack and monitoring, resulting in early threat detection and prevention of attempted breaches.

IT Support & Help Desk

Dedicated support for end-users, providing timely resolution of day-to-day technical issues across devices, applications, connectivity, and access systems.

Why it matters: Keeps employees productive, shortens resolution times, and eliminates operational bottlenecks caused by unresolved technical challenges.

Real example: A team frequently delayed by recurring login and application issues gains immediate access to skilled support, significantly reducing downtime and boosting workplace efficiency.

Managed IT Services

Comprehensive management of your organization's IT environment, including proactive monitoring, maintenance, security oversight, and strategic guidance designed to keep operations stable and aligned with business goals.

Why it matters: Strengthens operational resilience, reduces unplanned downtime, and ensures technology investments directly support productivity, efficiency, and long-term growth.

Real example: A company experiencing recurring system slowdowns transitions to a fully managed environment, resulting in consistent performance, fewer interruptions, and improved output across teams.

Reputation & Reviews

These highlights are summarized from publicly accessible data. They are for general information only and may not reflect every client experience.

Google rating: 4.7 Google Rated 4.70 out of 5 on Google

Review Highlights

  • Friendly, supportive team (1 client mentions this)

What clients say about this company

Clients often appreciate the consistent support provided by GLTS, noting their approachable and empathetic nature. Many organisations feel reassured knowing this IT support company is always available to assist them with their IT needs.

Feedback highlights the importance of effective communication and reliable service delivery, which clients find crucial in maintaining their IT systems. This MSP's dedication to understanding client challenges fosters a trusting relationship that enhances overall satisfaction.

Questions business owners often ask at this stage

Short guides that explain IT topics in plain language and help you compare providers.

See all IT guides →

Business Details

Hours

Now Closed

Monday09:00 AM - 05:30 PM
Tuesday09:00 AM - 05:30 PM
Wednesday09:00 AM - 05:30 PM
Thursday09:00 AM - 05:30 PM
Friday09:00 AM - 05:30 PM
SaturdayClosed
SundayClosed

Need different expertise? Explore more providers with the skills you need.

Security, networking, cloud, backups—whatever your priorities, compare specialists near you.

Browse Providers by Service Category