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Overview

Bandicoot is a managed IT services provider based in Burnley, England. They focus on delivering reliable IT support and tech solutions to a variety of clients across the UK, including small and medium-sized enterprises, charities, and professional service firms. This IT support company is dedicated to helping businesses keep their IT systems running smoothly and securely.

This MSP offers a comprehensive range of services, including IT support, tech support, data backup, disaster recovery, and remote access solutions. They understand the unique challenges faced by their clients and tailor their services to meet specific needs. With a strong emphasis on responsiveness and effective communication, they ensure that clients receive timely assistance and guidance.

Bandicoot operates with a commitment to quality and security, aligning with UK data protection regulations. Their team provides onboarding training and ongoing support to help clients navigate their IT environments confidently. This IT support company aims to build lasting relationships with clients through empathy and excellent service delivery.

Services & Expertise

The following summary is based on the services and areas of expertise reported for this provider. Always confirm availability and scope directly with their team.

Cloud Services

Deployment, optimization, and ongoing management of cloud platforms such as Microsoft 365, cloud infrastructure, and cloud storage solutions tailored to modern business requirements.

Why it matters: Enhances mobility, strengthens security, and improves operational agility while reducing reliance on aging on-premise systems.

Real example: A distributed team transitions to a modern cloud collaboration environment, resulting in improved productivity, secure remote access, and streamlined workflow management.

Cybersecurity

A multi-layered approach to protecting your organization against cyber threats, covering network security, endpoint protection, threat detection, incident response, and governance best practices.

Why it matters: Strengthens your security posture, reduces exposure to modern threats, and helps maintain trust with customers, regulators, and partners.

Real example: A business targeted by sophisticated phishing campaigns implements an enhanced security stack and monitoring, resulting in early threat detection and prevention of attempted breaches.

IT Support & Help Desk

Dedicated support for end-users, providing timely resolution of day-to-day technical issues across devices, applications, connectivity, and access systems.

Why it matters: Keeps employees productive, shortens resolution times, and eliminates operational bottlenecks caused by unresolved technical challenges.

Real example: A team frequently delayed by recurring login and application issues gains immediate access to skilled support, significantly reducing downtime and boosting workplace efficiency.

Managed IT Services

Comprehensive management of your organization's IT environment, including proactive monitoring, maintenance, security oversight, and strategic guidance designed to keep operations stable and aligned with business goals.

Why it matters: Strengthens operational resilience, reduces unplanned downtime, and ensures technology investments directly support productivity, efficiency, and long-term growth.

Real example: A company experiencing recurring system slowdowns transitions to a fully managed environment, resulting in consistent performance, fewer interruptions, and improved output across teams.

Microsoft 365 & Email

Planning, deployment, and ongoing management of Microsoft 365, business email, and collaboration tools to support secure, modern communication across your organization.

Why it matters: Standardizes how teams communicate, reduces email-related issues, and improves productivity through better use of tools like Outlook, Teams, OneDrive, and SharePoint.

Real example: A business running fragmented email systems consolidates onto Microsoft 365, gaining centralized security controls, smoother onboarding for new staff, and fewer day-to-day email disruptions.

VoIP & Phone Systems

Modern unified communications platforms leveraging cloud-based voice services, call routing, mobility features, and integrated collaboration tools.

Why it matters: Improves communication reliability, enables remote and hybrid work flexibility, and consolidates voice infrastructure into a streamlined, scalable system.

Real example: A business with a legacy phone system upgrades to a cloud-based communications platform, enabling seamless call handling across offices, mobile devices, and remote staff.

Reputation & Reviews

These highlights are summarized from publicly accessible data. They are for general information only and may not reflect every client experience.

Google rating: 5.0 Google Rated 5.00 out of 5 on Google

Review Highlights

  • Reliable uptime and ongoing support (3 clients mention this)
  • Responsive to tickets and requests (1 client mentions this)
  • Friendly, supportive team (11 clients mention this)
  • Emphasis on security and data protection (2 clients mention this)

What clients say about this company

Clients consistently praise Bandicoot for their rapid response times and willingness to assist beyond expectations. Feedback highlights the supportive nature of their team, with specific mentions of individuals who have made a positive impact. Quick and efficient service is a recurring theme in testimonials.

The quality of documentation and training provided is also appreciated by clients. Many users find that the team takes the time to explain technical matters in simple terms, making the onboarding process smoother. This approach helps clients feel comfortable and informed about their IT systems.

Overall, clients feel that Bandicoot provides outstanding support, making their IT operations hassle-free. The dedication and expertise of the team foster a sense of trust and reliability. Many clients indicate they have enjoyed working with the MSP over the years due to their consistent performance and customer-centric focus.

Questions business owners often ask at this stage

Short guides that explain IT topics in plain language and help you compare providers.

Questions about IT Support & Help Desk

Business Details

Hours

Now Closed

Monday09:00 AM - 05:00 PM
Tuesday09:00 AM - 05:00 PM
Wednesday09:00 AM - 05:00 PM
ThursdayClosed
Friday09:00 AM - 05:00 PM
SaturdayClosed
SundayClosed

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