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Overview

IT Support SOS is a managed IT services provider based in Manchester, England. This IT support company focuses on delivering reliable and secure IT solutions to small and medium-sized enterprises, charities, and professional services throughout the UK. Their approach is centred on fostering strong communication with clients, ensuring they understand their needs and receive tailored support.

This MSP specialises in various areas, including network security, data management, and IT support. By prioritising the principles of honesty and transparency, they aim to build lasting relationships with clients. Their commitment to compliance with UK GDPR and other relevant standards helps ensure the highest levels of security and data protection.

Services & Expertise

The following summary is based on the services and areas of expertise reported for this provider. Always confirm availability and scope directly with their team.

IT Consulting & vCIO

Strategic advisory services offering executive-level guidance on IT planning, budgeting, governance, and technology alignment—acting as a virtual Chief Information Officer for your organization.

Why it matters: Allows leaders to make informed technology decisions, forecast IT investments, and align technology initiatives with long-term business strategy.

Real example: An organization struggling with ad-hoc IT spending gains a centralized roadmap—distributing investments strategically over several years and improving predictability and ROI.

IT Support & Help Desk

Dedicated support for end-users, providing timely resolution of day-to-day technical issues across devices, applications, connectivity, and access systems.

Why it matters: Keeps employees productive, shortens resolution times, and eliminates operational bottlenecks caused by unresolved technical challenges.

Real example: A team frequently delayed by recurring login and application issues gains immediate access to skilled support, significantly reducing downtime and boosting workplace efficiency.

Network Management

End-to-end management of your network infrastructure, including switches, firewalls, wireless access points, and connectivity to ensure reliable, secure access to critical systems.

Why it matters: Improves performance and stability across offices, reduces outages, and ensures staff can reliably access the applications and data they depend on.

Real example: An organization experiencing recurring Wi-Fi drops and slow internal systems has its network redesigned and proactively monitored, resulting in consistent connectivity and fewer escalations from staff.

Reputation & Reviews

These highlights are summarized from publicly accessible data. They are for general information only and may not reflect every client experience.

Google rating: 5.0 Google Rated 5.00 out of 5 on Google

Review Highlights

  • Friendly, supportive team (4 clients mention this)

What clients say about this company

Clients have expressed appreciation for the level of empathy and support offered by this IT support company. Many have noted their honest approach, emphasising a clear communication style that builds trust. This reliability contributes to a positive client experience, which many value during their interactions.

The feedback highlights how this managed IT services provider excels in delivering effective and practical solutions. Clients particularly appreciate the results they achieve, noting that the support they receive helps enhance their overall business operations and security management.

Questions business owners often ask at this stage

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Questions about IT Support & Help Desk

Business Details

Hours

Open now

MondayOpen 24 hours
TuesdayOpen 24 hours
WednesdayOpen 24 hours
ThursdayOpen 24 hours
FridayOpen 24 hours
SaturdayOpen 24 hours
SundayOpen 24 hours

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