One IT Support Ltd.

IT Support & Help Desk Managed IT Services Microsoft 365 & Email

Address: 17 Northumberland Sq North Shields, England

Overview

One IT Support Ltd. is a managed IT services provider based in North Shields, England. This company focuses on delivering reliable IT support to small and medium-sized enterprises, charities, and professional services across the UK. They aim to simplify IT management for their clients, ensuring that systems function smoothly and effectively.

This IT support company offers a range of services, including proactive IT support, cloud solutions, and remote assistance. By employing a team of experienced professionals, they ensure quick responses to client requests and provide clear communication throughout the support process. Their services are designed to improve reliability and security for their clients' IT systems.

In addition to general IT support, this MSP also specializes in assisting with Microsoft 365 accounts and other cloud technologies. They follow best practices aligned with UK GDPR and Cyber Essentials, which enhances the security and compliance of their clients' IT environments. This commitment to security and support allows them to build trusted relationships with their clients.

Services & Expertise

The following summary is based on the services and areas of expertise reported for this provider. Always confirm availability and scope directly with their team.

IT Support & Help Desk

Dedicated support for end-users, providing timely resolution of day-to-day technical issues across devices, applications, connectivity, and access systems.

Why it matters: Keeps employees productive, shortens resolution times, and eliminates operational bottlenecks caused by unresolved technical challenges.

Real example: A team frequently delayed by recurring login and application issues gains immediate access to skilled support, significantly reducing downtime and boosting workplace efficiency.

Managed IT Services

Comprehensive management of your organization's IT environment, including proactive monitoring, maintenance, security oversight, and strategic guidance designed to keep operations stable and aligned with business goals.

Why it matters: Strengthens operational resilience, reduces unplanned downtime, and ensures technology investments directly support productivity, efficiency, and long-term growth.

Real example: A company experiencing recurring system slowdowns transitions to a fully managed environment, resulting in consistent performance, fewer interruptions, and improved output across teams.

Microsoft 365 & Email

Planning, deployment, and ongoing management of Microsoft 365, business email, and collaboration tools to support secure, modern communication across your organization.

Why it matters: Standardizes how teams communicate, reduces email-related issues, and improves productivity through better use of tools like Outlook, Teams, OneDrive, and SharePoint.

Real example: A business running fragmented email systems consolidates onto Microsoft 365, gaining centralized security controls, smoother onboarding for new staff, and fewer day-to-day email disruptions.

Network Management

End-to-end management of your network infrastructure, including switches, firewalls, wireless access points, and connectivity to ensure reliable, secure access to critical systems.

Why it matters: Improves performance and stability across offices, reduces outages, and ensures staff can reliably access the applications and data they depend on.

Real example: An organization experiencing recurring Wi-Fi drops and slow internal systems has its network redesigned and proactively monitored, resulting in consistent connectivity and fewer escalations from staff.

VoIP & Phone Systems

Modern unified communications platforms leveraging cloud-based voice services, call routing, mobility features, and integrated collaboration tools.

Why it matters: Improves communication reliability, enables remote and hybrid work flexibility, and consolidates voice infrastructure into a streamlined, scalable system.

Real example: A business with a legacy phone system upgrades to a cloud-based communications platform, enabling seamless call handling across offices, mobile devices, and remote staff.

Reputation & Reviews

These highlights are summarized from publicly accessible data. They are for general information only and may not reflect every client experience.

Google rating: 4.6

Review Highlights

Strong technical expertise (6 clients mention this)
Reliable uptime and ongoing support (4 clients mention this)
Friendly, supportive team (14 clients mention this)

What clients say about this company

Clients frequently highlight the outstanding service received from One IT Support Ltd. They appreciate the speedy responses and clear communication, especially when issues cannot be resolved immediately. This consistent level of service fosters a sense of trust and partnership between the company and its clients.

Many clients express satisfaction with the problem-solving capabilities of One IT Support. Their team is praised for being approachable and committed to resolving issues efficiently. Clients such as travel businesses and charities have noted the reliability and effectiveness of the support provided.

Overall, feedback indicates that this IT support company maintains an excellent standard of customer service. Clients often recommend them for their proactive approach and dedication to helping organizations streamline their IT operations. This positive reputation continues to grow as more organisations choose to work with them.

Questions business owners often ask at this stage

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Questions about Microsoft 365 & Email

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Business Details

Address

17 Northumberland Sq
North Shields, England

Phone: +441912960111

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Map / Directions

Hours

Now Closed

Monday	09:00 AM - 05:30 PM
Tuesday	09:00 AM - 05:30 PM
Wednesday	09:00 AM - 05:30 PM
Thursday	09:00 AM - 05:30 PM
Friday	09:00 AM - 05:30 PM
Saturday	Closed
Sunday	Closed