Hero image Hero image

Overview

RoundWorks IT is a managed IT services provider based in Nottingham, England. This IT support company focuses on delivering reliable and effective IT solutions to various clients, including small and medium-sized enterprises (SMEs), charities, and educational organisations. Their experience ensures that they can help businesses streamline operations and improve their IT systems.

This MSP offers a wide range of services, including IT support, compliance assistance, and infrastructure improvement. They assist clients in adapting to modern technologies, such as Office 365 and collaborative tools like Microsoft Teams. RoundWorks IT is dedicated to helping clients achieve their goals through proactive support and personalised service.

Committed to security and compliance, this managed IT services provider adheres to essential standards such as UK GDPR and Cyber Essentials. They aim to enhance their clients' digital security while ensuring smooth and efficient IT operations. By prioritising excellent communication and reliable support, RoundWorks IT builds strong relationships with their clients.

Services & Expertise

The following summary is based on the services and areas of expertise reported for this provider. Always confirm availability and scope directly with their team.

Backup & Disaster Recovery

A structured approach to safeguarding data and systems through automated backups, continuity planning, and rapid recovery processes designed to minimize disruption during unexpected events.

Why it matters: Ensures critical information and operations can be restored quickly, enabling the business to maintain stability during outages, cyber incidents, or hardware failures.

Real example: After a server malfunction disrupts operations, the company restores essential systems within hours using a well-defined backup and recovery plan, avoiding significant revenue loss.

Cloud Services

Deployment, optimization, and ongoing management of cloud platforms such as Microsoft 365, cloud infrastructure, and cloud storage solutions tailored to modern business requirements.

Why it matters: Enhances mobility, strengthens security, and improves operational agility while reducing reliance on aging on-premise systems.

Real example: A distributed team transitions to a modern cloud collaboration environment, resulting in improved productivity, secure remote access, and streamlined workflow management.

Compliance & Risk

Insightful compliance and risk management services ensuring your IT practices, data handling, and security controls meet industry, regulatory, and organizational standards.

Why it matters: Reduces exposure to legal, operational, and reputational risk while helping you meet audit requirements and demonstrate a mature security posture.

Real example: A firm preparing for vendor security assessments receives a full compliance review, updated policies, and strengthened access controls—resulting in successful audit approval.

Cybersecurity

A multi-layered approach to protecting your organization against cyber threats, covering network security, endpoint protection, threat detection, incident response, and governance best practices.

Why it matters: Strengthens your security posture, reduces exposure to modern threats, and helps maintain trust with customers, regulators, and partners.

Real example: A business targeted by sophisticated phishing campaigns implements an enhanced security stack and monitoring, resulting in early threat detection and prevention of attempted breaches.

IT Support & Help Desk

Dedicated support for end-users, providing timely resolution of day-to-day technical issues across devices, applications, connectivity, and access systems.

Why it matters: Keeps employees productive, shortens resolution times, and eliminates operational bottlenecks caused by unresolved technical challenges.

Real example: A team frequently delayed by recurring login and application issues gains immediate access to skilled support, significantly reducing downtime and boosting workplace efficiency.

Managed IT Services

Comprehensive management of your organization's IT environment, including proactive monitoring, maintenance, security oversight, and strategic guidance designed to keep operations stable and aligned with business goals.

Why it matters: Strengthens operational resilience, reduces unplanned downtime, and ensures technology investments directly support productivity, efficiency, and long-term growth.

Real example: A company experiencing recurring system slowdowns transitions to a fully managed environment, resulting in consistent performance, fewer interruptions, and improved output across teams.

Microsoft 365 & Email

Planning, deployment, and ongoing management of Microsoft 365, business email, and collaboration tools to support secure, modern communication across your organization.

Why it matters: Standardizes how teams communicate, reduces email-related issues, and improves productivity through better use of tools like Outlook, Teams, OneDrive, and SharePoint.

Real example: A business running fragmented email systems consolidates onto Microsoft 365, gaining centralized security controls, smoother onboarding for new staff, and fewer day-to-day email disruptions.

Network Management

End-to-end management of your network infrastructure, including switches, firewalls, wireless access points, and connectivity to ensure reliable, secure access to critical systems.

Why it matters: Improves performance and stability across offices, reduces outages, and ensures staff can reliably access the applications and data they depend on.

Real example: An organization experiencing recurring Wi-Fi drops and slow internal systems has its network redesigned and proactively monitored, resulting in consistent connectivity and fewer escalations from staff.

Servers & Infrastructure

Procurement, deployment, and lifecycle management of the core IT infrastructure that powers your business—servers, networks, storage, virtualization, and related systems.

Why it matters: Improves performance, scalability, and reliability while reducing the risk of outages caused by outdated or improperly maintained infrastructure.

Real example: A company suffering frequent outages replaces aging on-prem systems with a modern, optimized environment—dramatically improving performance and uptime for all staff.

VoIP & Phone Systems

Modern unified communications platforms leveraging cloud-based voice services, call routing, mobility features, and integrated collaboration tools.

Why it matters: Improves communication reliability, enables remote and hybrid work flexibility, and consolidates voice infrastructure into a streamlined, scalable system.

Real example: A business with a legacy phone system upgrades to a cloud-based communications platform, enabling seamless call handling across offices, mobile devices, and remote staff.

Reputation & Reviews

These highlights are summarized from publicly accessible data. They are for general information only and may not reflect every client experience.

Google rating: 5.0 Google Rated 5.00 out of 5 on Google

Review Highlights

  • Strong technical expertise (6 clients mention this)
  • Reliable uptime and ongoing support (6 clients mention this)
  • Responsive to tickets and requests (1 client mentions this)
  • Friendly, supportive team (14 clients mention this)

What clients say about this company

Clients frequently commend RoundWorks IT for their responsiveness and helpfulness in handling IT-related inquiries. Many appreciate the fast response times, which often exceed expectations. The team's dedication to resolving issues efficiently is noted as a significant advantage for businesses relying on their services.

Numerous testimonials highlight the proactive support provided by this IT support company. Clients feel that the team goes above and beyond to solve problems and implement effective solutions swiftly. This approach has contributed to improved system performance and increased client satisfaction.

Feedback also emphasises the professionalism displayed during project delivery. Clients have praised the efficiency of data migration and infrastructure improvement efforts. Overall, clients view RoundWorks IT as a trustworthy partner in managing their IT needs.

Questions business owners often ask at this stage

Short guides that explain IT topics in plain language and help you compare providers.

Questions about IT Support & Help Desk

Business Details

Hours

Now Closed

Monday07:00 AM - 07:00 PM
Tuesday07:00 AM - 07:00 PM
Wednesday07:00 AM - 07:00 PM
Thursday07:00 AM - 07:00 PM
Friday07:00 AM - 07:00 PM
SaturdayClosed
SundayClosed

Need different expertise? Explore more providers with the skills you need.

Security, networking, cloud, backups—whatever your priorities, compare specialists near you.

Browse Providers by Service Category