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Overview

Grapevine is a managed IT services provider located in Poole, England. This IT support company focuses on delivering reliable technology solutions to clients across various sectors, including small and medium-sized enterprises (SMEs), educational institutions, and charities. By prioritising effective communication and security, Grapevine helps organisations optimise their IT operations.

This MSP offers a range of services, such as VOIP telephone systems and mobile contract management. Their team is known for being proactive, knowledgeable, and responsive, ensuring that they meet client needs quickly and efficiently. They adhere to UK GDPR regulations and align with best practices in cybersecurity, providing peace of mind for their clients.

Services & Expertise

The following summary is based on the services and areas of expertise reported for this provider. Always confirm availability and scope directly with their team.

Cloud Services

Deployment, optimization, and ongoing management of cloud platforms such as Microsoft 365, cloud infrastructure, and cloud storage solutions tailored to modern business requirements.

Why it matters: Enhances mobility, strengthens security, and improves operational agility while reducing reliance on aging on-premise systems.

Real example: A distributed team transitions to a modern cloud collaboration environment, resulting in improved productivity, secure remote access, and streamlined workflow management.

Cybersecurity

A multi-layered approach to protecting your organization against cyber threats, covering network security, endpoint protection, threat detection, incident response, and governance best practices.

Why it matters: Strengthens your security posture, reduces exposure to modern threats, and helps maintain trust with customers, regulators, and partners.

Real example: A business targeted by sophisticated phishing campaigns implements an enhanced security stack and monitoring, resulting in early threat detection and prevention of attempted breaches.

IT Support & Help Desk

Dedicated support for end-users, providing timely resolution of day-to-day technical issues across devices, applications, connectivity, and access systems.

Why it matters: Keeps employees productive, shortens resolution times, and eliminates operational bottlenecks caused by unresolved technical challenges.

Real example: A team frequently delayed by recurring login and application issues gains immediate access to skilled support, significantly reducing downtime and boosting workplace efficiency.

Managed IT Services

Comprehensive management of your organization's IT environment, including proactive monitoring, maintenance, security oversight, and strategic guidance designed to keep operations stable and aligned with business goals.

Why it matters: Strengthens operational resilience, reduces unplanned downtime, and ensures technology investments directly support productivity, efficiency, and long-term growth.

Real example: A company experiencing recurring system slowdowns transitions to a fully managed environment, resulting in consistent performance, fewer interruptions, and improved output across teams.

Microsoft 365 & Email

Planning, deployment, and ongoing management of Microsoft 365, business email, and collaboration tools to support secure, modern communication across your organization.

Why it matters: Standardizes how teams communicate, reduces email-related issues, and improves productivity through better use of tools like Outlook, Teams, OneDrive, and SharePoint.

Real example: A business running fragmented email systems consolidates onto Microsoft 365, gaining centralized security controls, smoother onboarding for new staff, and fewer day-to-day email disruptions.

Reputation & Reviews

These highlights are summarized from publicly accessible data. They are for general information only and may not reflect every client experience.

Google rating: 4.8 Google Rated 4.80 out of 5 on Google

Review Highlights

  • Strong technical expertise (2 clients mention this)
  • Friendly, supportive team (3 clients mention this)

What clients say about this company

Clients appreciate Grapevine for its proactive support and commitment to excellence. Feedback highlights the team's capacity to resolve issues promptly and their willingness to go the extra mile, which has led to a strong sense of trust among customers. Many have noted the valuable insights they gain from the team, making collaboration even more effective.

Moreover, clients often commend the efficiency and organisation of Grapevine. They report consistent satisfaction with the company's services, stating that their needs are addressed promptly and comprehensively. Such reliability fosters long-term relationships and encourages clients to recommend Grapevine to others in need of IT support.

Questions business owners often ask at this stage

Short guides that explain IT topics in plain language and help you compare providers.

Questions about IT Support & Help Desk

Business Details

Hours

Now Closed

Monday08:00 AM - 05:00 PM
Tuesday08:00 AM - 05:00 PM
Wednesday08:00 AM - 05:00 PM
ThursdayClosed
Friday08:00 AM - 05:00 PM
SaturdayClosed
SundayClosed

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