Services & Expertise

The following summary is based on the services and areas of expertise reported for this provider. Always confirm availability and scope directly with their team.

Reputation & Reviews

These highlights are summarized from publicly accessible data. They are for general information only and may not reflect every client experience.

Google rating: 4.8 Rated 4.80 out of 5 on Google

Review Highlights

• ✓ Strong technical expertise (1 client mentions this)

What clients say about this company

Clients appreciate the consistent support and guidance they receive from 1st Direct Ltd. Many value the company's long-standing presence in the industry, as they have been serving their needs effectively since the year 2000. Feedback highlights the knowledgeable and friendly approach of the team, which adds to the positive experience.

This IT support company is often recognised for its responsiveness and ability to find economical solutions to IT challenges. Clients feel reassured by the firm's commitment to understanding their unique needs and providing tailored recommendations without pushing unnecessary upgrades or new equipment.

Questions business owners often ask at this stage

Short guides that explain IT topics in plain language and help you compare providers.

Questions about IT Support & Help Desk

• Q What's the best way to keep email secure from phishing attacks? Phishing emails pose a serious threat to UK SMEs by risking data loss, downtime, and compliance issues. Practical steps like multi-factor authentication, staff training, and robust email filtering ca… IT Support & Help Desk SME
• Q Is it worth upgrading our Wi-Fi for better coverage? Improving your Wi-Fi coverage can boost staff productivity, reduce downtime, and strengthen security—key factors for UK SMEs managing daily operations and compliance. IT Support & Help Desk SME
• Q Is device management important for staff using mobiles and laptops? Proper management of mobiles and laptops is vital for UK SMEs to reduce cyber risks, maintain productivity, and meet data protection requirements. IT Support & Help Desk SME
• Q How do I know if our IT support can handle urgent outages? Assessing your IT support's ability to manage urgent outages is vital to minimise downtime, protect data, and keep your UK SME running smoothly during unexpected disruptions. IT Support & Help Desk SME
• Q How do we log and monitor access to sensitive data in small firms? Monitoring who accesses your sensitive business data is crucial for security, compliance, and maintaining customer trust. Here's how UK small firms can log and review data access effectively. IT Support & Help Desk SME
• Q How can IT support prepare us for an ICO data security audit? Good IT support helps UK SMEs prepare for ICO data security audits by ensuring proper access controls, backups, and security measures are in place to protect personal data and demonstrate compliance. ICO IT Support & Help Desk

Business Details