BrightCall Ltd

Backup & Disaster Recovery Cloud Services Cybersecurity

Address: 5 Gingells Farm Rd Reading, England

Overview

BrightCall Ltd is a managed IT services provider based in Reading, England. This IT support company operates across the United Kingdom and focuses on delivering reliable IT solutions to small and medium-sized enterprises, charities, and professional services. Their services include system maintenance, technical support, and cybersecurity, aiming to enhance clients' operational efficiency.

This MSP helps businesses navigate various IT challenges, providing responsive service and thorough diagnostics. By often handling issues remotely, BrightCall ensures that clients receive timely solutions while maintaining high standards of security, including considerations for UK GDPR compliance and Cyber Essentials. Their commitment to support has fostered long-term relationships with clients who rely on their expertise.

Services & Expertise

The following summary is based on the services and areas of expertise reported for this provider. Always confirm availability and scope directly with their team.

Backup & Disaster Recovery

A structured approach to safeguarding data and systems through automated backups, continuity planning, and rapid recovery processes designed to minimize disruption during unexpected events.

Why it matters: Ensures critical information and operations can be restored quickly, enabling the business to maintain stability during outages, cyber incidents, or hardware failures.

Real example: After a server malfunction disrupts operations, the company restores essential systems within hours using a well-defined backup and recovery plan, avoiding significant revenue loss.

Cloud Services

Deployment, optimization, and ongoing management of cloud platforms such as Microsoft 365, cloud infrastructure, and cloud storage solutions tailored to modern business requirements.

Why it matters: Enhances mobility, strengthens security, and improves operational agility while reducing reliance on aging on-premise systems.

Real example: A distributed team transitions to a modern cloud collaboration environment, resulting in improved productivity, secure remote access, and streamlined workflow management.

Cybersecurity

A multi-layered approach to protecting your organization against cyber threats, covering network security, endpoint protection, threat detection, incident response, and governance best practices.

Why it matters: Strengthens your security posture, reduces exposure to modern threats, and helps maintain trust with customers, regulators, and partners.

Real example: A business targeted by sophisticated phishing campaigns implements an enhanced security stack and monitoring, resulting in early threat detection and prevention of attempted breaches.

IT Consulting & vCIO

Strategic advisory services offering executive-level guidance on IT planning, budgeting, governance, and technology alignment—acting as a virtual Chief Information Officer for your organization.

Why it matters: Allows leaders to make informed technology decisions, forecast IT investments, and align technology initiatives with long-term business strategy.

Real example: An organization struggling with ad-hoc IT spending gains a centralized roadmap—distributing investments strategically over several years and improving predictability and ROI.

IT Support & Help Desk

Dedicated support for end-users, providing timely resolution of day-to-day technical issues across devices, applications, connectivity, and access systems.

Why it matters: Keeps employees productive, shortens resolution times, and eliminates operational bottlenecks caused by unresolved technical challenges.

Real example: A team frequently delayed by recurring login and application issues gains immediate access to skilled support, significantly reducing downtime and boosting workplace efficiency.

Managed IT Services

Comprehensive management of your organization's IT environment, including proactive monitoring, maintenance, security oversight, and strategic guidance designed to keep operations stable and aligned with business goals.

Why it matters: Strengthens operational resilience, reduces unplanned downtime, and ensures technology investments directly support productivity, efficiency, and long-term growth.

Real example: A company experiencing recurring system slowdowns transitions to a fully managed environment, resulting in consistent performance, fewer interruptions, and improved output across teams.

Reputation & Reviews

These highlights are summarized from publicly accessible data. They are for general information only and may not reflect every client experience.

Google rating: 5.0

Review Highlights

Strong technical expertise (5 clients mention this)
Reliable uptime and ongoing support (3 clients mention this)
Responsive to tickets and requests (2 clients mention this)
Friendly, supportive team (11 clients mention this)
Emphasis on security and data protection (3 clients mention this)

What clients say about this company

Clients have consistently praised this IT support company for its responsiveness and professionalism. Many have shared experiences of how BrightCall efficiently resolved critical issues, demonstrating a deep understanding of their clients' needs. The feedback emphasises an assurance of support that clients find invaluable for their businesses.

Additionally, clients highlight the empathy and thoroughness displayed by the team at BrightCall. Many have noted how the MSP tackles challenges, whether routine maintenance or major crises, with a focus on clear communication and compassionate assistance. This approach has built trust and encouraged loyalty among their clientele.

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Business Details

Address

5 Gingells Farm Rd
Reading, England

Phone: +441189625690

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Map / Directions

Hours

Business hours have not been provided for this provider.