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Overview

One2Call Ltd is a managed IT services provider based in Sheffield, England. They focus on delivering a range of IT solutions primarily to small and medium enterprises (SMEs), charities, and professional services across the UK. This IT support company emphasises reliability, communication, and the delivery of tailored IT services to meet client needs.

With a solid commitment to professionalism, One2Call Ltd offers services such as WiFi installations, phone systems, and IT support among others. They also assist clients with compliance needs, including guidance on Cyber Essentials accreditation. This MSP has built a reputation for providing clear communication and efficient service throughout project delivery.

By understanding the specific requirements of their clients, this managed IT services provider helps organisations improve their IT infrastructure and security. They ensure that clients receive prompt support and effective solutions, contributing to smoother operational processes. Their approach aligns with UK GDPR and other relevant standards, reinforcing their commitment to data protection and compliance.

Services & Expertise

The following summary is based on the services and areas of expertise reported for this provider. Always confirm availability and scope directly with their team.

Cloud Services

Deployment, optimization, and ongoing management of cloud platforms such as Microsoft 365, cloud infrastructure, and cloud storage solutions tailored to modern business requirements.

Why it matters: Enhances mobility, strengthens security, and improves operational agility while reducing reliance on aging on-premise systems.

Real example: A distributed team transitions to a modern cloud collaboration environment, resulting in improved productivity, secure remote access, and streamlined workflow management.

Compliance & Risk

Insightful compliance and risk management services ensuring your IT practices, data handling, and security controls meet industry, regulatory, and organizational standards.

Why it matters: Reduces exposure to legal, operational, and reputational risk while helping you meet audit requirements and demonstrate a mature security posture.

Real example: A firm preparing for vendor security assessments receives a full compliance review, updated policies, and strengthened access controls—resulting in successful audit approval.

Cybersecurity

A multi-layered approach to protecting your organization against cyber threats, covering network security, endpoint protection, threat detection, incident response, and governance best practices.

Why it matters: Strengthens your security posture, reduces exposure to modern threats, and helps maintain trust with customers, regulators, and partners.

Real example: A business targeted by sophisticated phishing campaigns implements an enhanced security stack and monitoring, resulting in early threat detection and prevention of attempted breaches.

IT Support & Help Desk

Dedicated support for end-users, providing timely resolution of day-to-day technical issues across devices, applications, connectivity, and access systems.

Why it matters: Keeps employees productive, shortens resolution times, and eliminates operational bottlenecks caused by unresolved technical challenges.

Real example: A team frequently delayed by recurring login and application issues gains immediate access to skilled support, significantly reducing downtime and boosting workplace efficiency.

Managed IT Services

Comprehensive management of your organization's IT environment, including proactive monitoring, maintenance, security oversight, and strategic guidance designed to keep operations stable and aligned with business goals.

Why it matters: Strengthens operational resilience, reduces unplanned downtime, and ensures technology investments directly support productivity, efficiency, and long-term growth.

Real example: A company experiencing recurring system slowdowns transitions to a fully managed environment, resulting in consistent performance, fewer interruptions, and improved output across teams.

Network Management

End-to-end management of your network infrastructure, including switches, firewalls, wireless access points, and connectivity to ensure reliable, secure access to critical systems.

Why it matters: Improves performance and stability across offices, reduces outages, and ensures staff can reliably access the applications and data they depend on.

Real example: An organization experiencing recurring Wi-Fi drops and slow internal systems has its network redesigned and proactively monitored, resulting in consistent connectivity and fewer escalations from staff.

VoIP & Phone Systems

Modern unified communications platforms leveraging cloud-based voice services, call routing, mobility features, and integrated collaboration tools.

Why it matters: Improves communication reliability, enables remote and hybrid work flexibility, and consolidates voice infrastructure into a streamlined, scalable system.

Real example: A business with a legacy phone system upgrades to a cloud-based communications platform, enabling seamless call handling across offices, mobile devices, and remote staff.

Reputation & Reviews

These highlights are summarized from publicly accessible data. They are for general information only and may not reflect every client experience.

Google rating: 5.0 Google Rated 5.00 out of 5 on Google

Review Highlights

  • Strong technical expertise (4 clients mention this)
  • Reliable uptime and ongoing support (2 clients mention this)
  • Friendly, supportive team (8 clients mention this)
  • Emphasis on security and data protection (1 client mentions this)

What clients say about this company

Feedback from clients highlights the clarity and professionalism of the team's communication. Customers appreciate that engineers, like Jordan and Luke, explain technical details in straightforward terms, which makes it easier for clients to understand the services provided. This focus on clear communication supports a positive customer experience.

Many clients commend One2Call Ltd for their exceptional project delivery and organisation. They consistently meet agreed timelines while maintaining high standards of service. This efficiency builds trust and satisfaction among clients who rely on the company for various IT needs.

Additionally, clients value the respectful and pleasant manner of the staff during installations and support. The minimal disruption and professionalism noted during projects enhance their overall experience. This commitment to quality service leads to strong recommendations from satisfied customers.

Questions business owners often ask at this stage

Short guides that explain IT topics in plain language and help you compare providers.

Questions about IT Support & Help Desk

Business Details

Hours

Now Closed

Monday07:00 AM - 07:00 PM
Tuesday07:00 AM - 07:00 PM
Wednesday07:00 AM - 07:00 PM
Thursday07:00 AM - 07:00 PM
Friday07:00 AM - 07:00 PM
SaturdayClosed
SundayClosed

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