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Overview

Net Primates Ltd is a managed IT services provider based in Southampton, England. They offer a range of IT support services focusing on helping small to medium-sized enterprises (SMEs), charities, and professional services. This IT support company is dedicated to ensuring secure and reliable IT systems for their clients.

This MSP combines extensive knowledge with a strong commitment to customer service. They understand the unique challenges faced by local businesses and tailor their support accordingly. With a focus on security and effective communication, they aim to reduce stress and increase confidence for their clients.

Services & Expertise

The following summary is based on the services and areas of expertise reported for this provider. Always confirm availability and scope directly with their team.

Cybersecurity

A multi-layered approach to protecting your organization against cyber threats, covering network security, endpoint protection, threat detection, incident response, and governance best practices.

Why it matters: Strengthens your security posture, reduces exposure to modern threats, and helps maintain trust with customers, regulators, and partners.

Real example: A business targeted by sophisticated phishing campaigns implements an enhanced security stack and monitoring, resulting in early threat detection and prevention of attempted breaches.

IT Support & Help Desk

Dedicated support for end-users, providing timely resolution of day-to-day technical issues across devices, applications, connectivity, and access systems.

Why it matters: Keeps employees productive, shortens resolution times, and eliminates operational bottlenecks caused by unresolved technical challenges.

Real example: A team frequently delayed by recurring login and application issues gains immediate access to skilled support, significantly reducing downtime and boosting workplace efficiency.

Microsoft 365 & Email

Planning, deployment, and ongoing management of Microsoft 365, business email, and collaboration tools to support secure, modern communication across your organization.

Why it matters: Standardizes how teams communicate, reduces email-related issues, and improves productivity through better use of tools like Outlook, Teams, OneDrive, and SharePoint.

Real example: A business running fragmented email systems consolidates onto Microsoft 365, gaining centralized security controls, smoother onboarding for new staff, and fewer day-to-day email disruptions.

Reputation & Reviews

These highlights are summarized from publicly accessible data. They are for general information only and may not reflect every client experience.

Google rating: 5.0 Google Rated 5.00 out of 5 on Google

Review Highlights

  • Reliable uptime and ongoing support (1 client mentions this)
  • Responsive to tickets and requests (1 client mentions this)
  • Friendly, supportive team (2 clients mention this)
  • Emphasis on security and data protection (1 client mentions this)

What clients say about this company

Clients often highlight the responsiveness of the team at Net Primates Ltd. Many have expressed appreciation for their ability to provide solutions to various IT challenges, quickly and efficiently, which is particularly valuable for businesses in need of dependable IT support.

The firm's dedication to customer service is frequently praised. Clients feel supported and valued, noting that the team prioritises their needs and concerns, fostering a positive working relationship. This approach significantly enhances the overall experience for clients, instilling confidence in their IT management.

Questions business owners often ask at this stage

Short guides that explain IT topics in plain language and help you compare providers.

Questions about Microsoft 365 & Email

Business Details

Hours

Now Closed

Monday09:00 AM - 05:00 PM
Tuesday09:00 AM - 05:00 PM
Wednesday09:00 AM - 05:00 PM
Thursday09:00 AM - 05:00 PM
Friday09:00 AM - 05:00 PM
SaturdayClosed
SundayClosed

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