Support Guides

Learn about managed IT topics for British businesses and quickly jump to providers who offer each service.

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VoIP & Phone Systems

What's the best way to control device access for VoIP phones?

Controlling which devices can access your VoIP phones is vital for maintaining secure, reliable communications and protecting your business from downtime, data breaches, and compliance issues.

SME Small Business UK VoIP & Phone Systems

Should we switch from landline to VoIP for better call quality?

Switching from landlines to VoIP can improve call quality and flexibility for UK SMEs, but requires checking your internet, network setup, and security to avoid disruptions and protect data.

SME Small Business UK VoIP & Phone Systems

What happens if we don't secure our VoIP system properly?

Failing to secure your VoIP phone system can lead to costly fraud, data breaches, and downtime that disrupt your UK SME's communications and compliance efforts.

SME Small Business UK VoIP & Phone Systems

Should we include VoIP security in our ISO 27001 scope?

Including VoIP security in your ISO 27001 scope helps protect your business from call fraud, downtime, and data breaches, supporting compliance and customer trust.

ISO 27001 SME Security Small Business UK VoIP & Phone Systems

Should I require suppliers to have PCI DSS compliance for phone payments?

If your business takes card payments by phone, it's important to ensure your phone system supplier meets PCI DSS standards to protect payment data and reduce cyber risk.

PCI DSS SME Small Business UK VoIP & Phone Systems

Which is better for SMEs: hosted VoIP or on-premise systems?

For UK SMEs deciding between hosted VoIP and on-premise phone systems, understanding the trade-offs in cost, control, security, and reliability is key to choosing the right solution for your business needs.

SME Small Business UK VoIP & Phone Systems

Can VoIP systems integrate with our Microsoft 365 email?

Integrating your VoIP phone system with Microsoft 365 can boost productivity and improve customer communication by linking calls and emails, while supporting UK data protection compliance.

SME Small Business UK VoIP & Phone Systems

Is it easy to add mobiles to a VoIP phone system?

Integrating mobiles into your VoIP phone system is generally straightforward but requires careful attention to security and management to protect your business communications and data.

SME Small Business UK VoIP & Phone Systems

How do I update phone system settings when staff move postcodes?

When staff move to a new postcode, updating your VoIP phone system settings ensures calls route correctly, supports compliance, and maintains customer trust. Here's how UK SMEs can manage this process effectively.

SME Small Business UK VoIP & Phone Systems

How do I set up a VoIP system for a small UK office?

Moving your office phone system to VoIP can boost flexibility and reduce costs, but requires careful setup to ensure call quality, security, and compliance with UK regulations.

SME Small Business UK VoIP & Phone Systems

Do we need a backup phone system in case VoIP fails?

A backup phone system helps UK SMEs maintain communication during VoIP outages, reducing downtime and protecting customer trust. Learn practical steps to assess and improve your phone system resilience.

Backup SME Small Business UK VoIP & Phone Systems

Can VoIP systems help with logging calls for audit readiness?

VoIP phone systems can automatically log call details, helping UK SMEs maintain clear communication records that support audit readiness and regulatory compliance.

SME Small Business UK VoIP & Phone Systems

Can remote support fix VoIP issues without onsite visits?

Most VoIP phone system problems can be fixed remotely by your IT support, helping UK SMEs reduce downtime and maintain smooth business communications without the need for onsite visits.

SME Small Business UK VoIP & Phone Systems

How do I add MFA for accessing our VoIP management portal?

Adding multi-factor authentication (MFA) to your VoIP management portal helps protect your phone system from unauthorised access, reducing downtime and security risks for your UK business.

SME Small Business UK VoIP & Phone Systems

What are the Cyber Essentials requirements for phone systems?

Cyber Essentials requires UK SMEs to secure their phone systems against common cyber threats, focusing on strong access controls, regular updates, and network segmentation to protect business communications and data.

Cyber Essentials Cybersecurity SME Small Business UK VoIP & Phone Systems

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VoIP & Phone Systems

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