Overview
Broadband9 is a managed IT services provider based in Accrington, England. This IT support company focuses on delivering reliable IT solutions to a variety of clients, including small to medium-sized enterprises (SMEs), charities, and professional services. Their main areas of expertise include IT support, software support, and tech support.
This MSP understands the importance of security and reliability in technology services. They work proactively to ensure their clients' IT systems run smoothly, allowing businesses to operate without significant interruptions. Broadband9 also emphasises clear communication and transparency, helping clients understand their IT needs and solutions easily.
By aligning with industry standards and guidelines, this managed IT services provider helps clients maintain compliance with regulations. Their dedication to offering tailored support has led to strong relationships with clients who appreciate their honesty and commitment to service quality.
What clients say about this company
Clients often highlight the reliability and responsiveness of this IT support company. Many have noted that the team is always available to address issues quickly, minimising downtime and ensuring uninterrupted business operations. This consistent support contributes positively to overall client satisfaction.
Feedback indicates that Broadband9 staff communicate in a friendly, approachable manner, avoiding unnecessary technical jargon. Clients feel valued as they receive assistance tailored to their specific needs, which often exceeds their expectations in terms of service quality.
While there have been some concerns regarding security measures, the overall sentiment remains supportive. Many clients appreciate the transparent and honest approach to business, building a sense of trust in their services. This positive rapport fosters long-term relationships, making them a preferred choice for IT support.