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Overview

Consider IT is a managed IT services provider based in Edinburgh, Scotland. They focus on delivering comprehensive IT support, cyber security, disaster recovery, and Microsoft 365 services. With a strong commitment to their clients, they cater primarily to small and medium-sized enterprises (SMEs), charities, and professional services in the UK.

This IT support company offers solutions that help businesses run efficiently and securely. Their team is known for being friendly, knowledgeable, and responsive, ensuring that clients receive effective assistance for both everyday issues and complex IT challenges. By prioritising communication and understanding client needs, they build strong relationships with the organisations they support.

In addition to their extensive IT support services, this MSP emphasises a robust approach to security, aligning with UK standards and regulations such as UK GDPR. Their dedication to protecting clients' data and systems is evident through their expertise in disaster recovery and cyber security, allowing companies to operate with confidence and peace of mind.

Services & Expertise

The following summary is based on the services and areas of expertise reported for this provider. Always confirm availability and scope directly with their team.

Backup & Disaster Recovery

A structured approach to safeguarding data and systems through automated backups, continuity planning, and rapid recovery processes designed to minimize disruption during unexpected events.

Why it matters: Ensures critical information and operations can be restored quickly, enabling the business to maintain stability during outages, cyber incidents, or hardware failures.

Real example: After a server malfunction disrupts operations, the company restores essential systems within hours using a well-defined backup and recovery plan, avoiding significant revenue loss.

Cloud Services

Deployment, optimization, and ongoing management of cloud platforms such as Microsoft 365, cloud infrastructure, and cloud storage solutions tailored to modern business requirements.

Why it matters: Enhances mobility, strengthens security, and improves operational agility while reducing reliance on aging on-premise systems.

Real example: A distributed team transitions to a modern cloud collaboration environment, resulting in improved productivity, secure remote access, and streamlined workflow management.

Cybersecurity

A multi-layered approach to protecting your organization against cyber threats, covering network security, endpoint protection, threat detection, incident response, and governance best practices.

Why it matters: Strengthens your security posture, reduces exposure to modern threats, and helps maintain trust with customers, regulators, and partners.

Real example: A business targeted by sophisticated phishing campaigns implements an enhanced security stack and monitoring, resulting in early threat detection and prevention of attempted breaches.

IT Consulting & vCIO

Strategic advisory services offering executive-level guidance on IT planning, budgeting, governance, and technology alignment—acting as a virtual Chief Information Officer for your organization.

Why it matters: Allows leaders to make informed technology decisions, forecast IT investments, and align technology initiatives with long-term business strategy.

Real example: An organization struggling with ad-hoc IT spending gains a centralized roadmap—distributing investments strategically over several years and improving predictability and ROI.

IT Support & Help Desk

Dedicated support for end-users, providing timely resolution of day-to-day technical issues across devices, applications, connectivity, and access systems.

Why it matters: Keeps employees productive, shortens resolution times, and eliminates operational bottlenecks caused by unresolved technical challenges.

Real example: A team frequently delayed by recurring login and application issues gains immediate access to skilled support, significantly reducing downtime and boosting workplace efficiency.

Managed IT Services

Comprehensive management of your organization's IT environment, including proactive monitoring, maintenance, security oversight, and strategic guidance designed to keep operations stable and aligned with business goals.

Why it matters: Strengthens operational resilience, reduces unplanned downtime, and ensures technology investments directly support productivity, efficiency, and long-term growth.

Real example: A company experiencing recurring system slowdowns transitions to a fully managed environment, resulting in consistent performance, fewer interruptions, and improved output across teams.

Microsoft 365 & Email

Planning, deployment, and ongoing management of Microsoft 365, business email, and collaboration tools to support secure, modern communication across your organization.

Why it matters: Standardizes how teams communicate, reduces email-related issues, and improves productivity through better use of tools like Outlook, Teams, OneDrive, and SharePoint.

Real example: A business running fragmented email systems consolidates onto Microsoft 365, gaining centralized security controls, smoother onboarding for new staff, and fewer day-to-day email disruptions.

Reputation & Reviews

These highlights are summarized from publicly accessible data. They are for general information only and may not reflect every client experience.

Google rating: 5.0 Google Rated 5.00 out of 5 on Google

Review Highlights

  • Strong technical expertise (7 clients mention this)
  • Reliable uptime and ongoing support (2 clients mention this)
  • Friendly, supportive team (9 clients mention this)
  • Emphasis on security and data protection (3 clients mention this)

What clients say about this company

Clients have shared positive experiences with Consider IT, highlighting the team's empathy and quick response times. Many appreciate the knowledge and friendliness of the staff, which helps create a supportive environment for addressing both routine and complex IT needs. This focus on client relations makes working with them a pleasant experience.

The value offered by this IT support company is frequently acknowledged, with clients noting that their services are worth the investment. Several long-term clients have observed the growth and development of Consider IT from their humble beginnings to becoming a recognised name in the Edinburgh IT landscape. Their ability to explain complex concepts simply makes understanding IT much easier for everyone involved.

Feedback around the security measures implemented by this MSP reflects a strong sense of confidence among clients. They appreciate how the team consistently stays ahead of potential threats and works diligently to ensure a secure IT environment. Overall, clients express satisfaction with the support they receive, which allows them to focus on their core business activities without undue stress.

Questions business owners often ask at this stage

Short guides that explain IT topics in plain language and help you compare providers.

Questions about IT Support & Help Desk

Business Details

Hours

Now Closed

Monday09:00 AM - 05:00 PM
Tuesday09:00 AM - 05:00 PM
Wednesday09:00 AM - 05:00 PM
Thursday09:00 AM - 05:00 PM
Friday09:00 AM - 05:00 PM
SaturdayClosed
SundayClosed

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