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CSG Computer Services Ltd

Backup & Disaster Recovery Cloud Services Cybersecurity

Overview

CSG Computer Services Ltd is a managed IT services provider based in Bridgend, Wales. This company focuses on delivering tailored IT support, cyber security, and infrastructure management. They cater primarily to small and medium-sized enterprises, charities, and educational institutions within the UK.

This MSP helps clients optimise their IT systems with a range of services designed to enhance operational efficiency. They are committed to providing consistent and proactive support, ensuring that clients can depend on their expertise for various technology needs. By organising informative events, they also keep clients informed about relevant changes and trends in IT.

This IT support company is dedicated to security and compliance, with practices aligned with UK GDPR and Cyber Essentials guidelines. Their approach aims to build reliable systems that enable clients to focus on their core activities without worrying about their IT infrastructure. With 10 years of experience, CSG has established a reputation for delivering effective solutions tailored to client requirements.

Services & Expertise

The following summary is based on the services and areas of expertise reported for this provider. Always confirm availability and scope directly with their team.

Backup & Disaster Recovery

A structured approach to safeguarding data and systems through automated backups, continuity planning, and rapid recovery processes designed to minimize disruption during unexpected events.

Why it matters: Ensures critical information and operations can be restored quickly, enabling the business to maintain stability during outages, cyber incidents, or hardware failures.

Real example: After a server malfunction disrupts operations, the company restores essential systems within hours using a well-defined backup and recovery plan, avoiding significant revenue loss.

Cloud Services

Deployment, optimization, and ongoing management of cloud platforms such as Microsoft 365, cloud infrastructure, and cloud storage solutions tailored to modern business requirements.

Why it matters: Enhances mobility, strengthens security, and improves operational agility while reducing reliance on aging on-premise systems.

Real example: A distributed team transitions to a modern cloud collaboration environment, resulting in improved productivity, secure remote access, and streamlined workflow management.

Cybersecurity

A multi-layered approach to protecting your organization against cyber threats, covering network security, endpoint protection, threat detection, incident response, and governance best practices.

Why it matters: Strengthens your security posture, reduces exposure to modern threats, and helps maintain trust with customers, regulators, and partners.

Real example: A business targeted by sophisticated phishing campaigns implements an enhanced security stack and monitoring, resulting in early threat detection and prevention of attempted breaches.

IT Consulting & vCIO

Strategic advisory services offering executive-level guidance on IT planning, budgeting, governance, and technology alignment—acting as a virtual Chief Information Officer for your organization.

Why it matters: Allows leaders to make informed technology decisions, forecast IT investments, and align technology initiatives with long-term business strategy.

Real example: An organization struggling with ad-hoc IT spending gains a centralized roadmap—distributing investments strategically over several years and improving predictability and ROI.

IT Support & Help Desk

Dedicated support for end-users, providing timely resolution of day-to-day technical issues across devices, applications, connectivity, and access systems.

Why it matters: Keeps employees productive, shortens resolution times, and eliminates operational bottlenecks caused by unresolved technical challenges.

Real example: A team frequently delayed by recurring login and application issues gains immediate access to skilled support, significantly reducing downtime and boosting workplace efficiency.

Managed IT Services

Comprehensive management of your organization's IT environment, including proactive monitoring, maintenance, security oversight, and strategic guidance designed to keep operations stable and aligned with business goals.

Why it matters: Strengthens operational resilience, reduces unplanned downtime, and ensures technology investments directly support productivity, efficiency, and long-term growth.

Real example: A company experiencing recurring system slowdowns transitions to a fully managed environment, resulting in consistent performance, fewer interruptions, and improved output across teams.

Microsoft 365 & Email

Planning, deployment, and ongoing management of Microsoft 365, business email, and collaboration tools to support secure, modern communication across your organization.

Why it matters: Standardizes how teams communicate, reduces email-related issues, and improves productivity through better use of tools like Outlook, Teams, OneDrive, and SharePoint.

Real example: A business running fragmented email systems consolidates onto Microsoft 365, gaining centralized security controls, smoother onboarding for new staff, and fewer day-to-day email disruptions.

Network Management

End-to-end management of your network infrastructure, including switches, firewalls, wireless access points, and connectivity to ensure reliable, secure access to critical systems.

Why it matters: Improves performance and stability across offices, reduces outages, and ensures staff can reliably access the applications and data they depend on.

Real example: An organization experiencing recurring Wi-Fi drops and slow internal systems has its network redesigned and proactively monitored, resulting in consistent connectivity and fewer escalations from staff.

Reputation & Reviews

These highlights are summarized from publicly accessible data. They are for general information only and may not reflect every client experience.

Google rating: 4.9 Google Rated 4.90 out of 5 on Google

Review Highlights

  • Strong technical expertise (3 clients mention this)
  • Reliable uptime and ongoing support (3 clients mention this)
  • Friendly, supportive team (16 clients mention this)
  • Emphasis on security and data protection (8 clients mention this)

What clients say about this company

Clients frequently commend CSG for their professional and friendly support. Feedback highlights the company's consistency in follow-up and the expertise demonstrated by their team. Customers feel reassured knowing they have a dedicated account manager to assist with any technical questions.

Many clients mention the informative nature of CSG's events, particularly those focused on cyber security. The company has received positive remarks for their willingness to share knowledge and insights related to upcoming industry changes. This emphasis on education contributes to a stronger partnership and better understanding of client needs.

Overall, the consistent, reliable support provided by CSG Computer Services Ltd is evident in the positive experiences shared by clients. They appreciate the personal touch and the effective project delivery that this MSP offers. As a trusted partner, CSG continues to foster strong relationships within their client community.

Questions business owners often ask at this stage

Short guides that explain IT topics in plain language and help you compare providers.

Questions about Microsoft 365 & Email

Business Details

Hours

Now Closed

Monday08:00 AM - 06:00 PM
Tuesday08:00 AM - 06:00 PM
Wednesday08:00 AM - 06:00 PM
Thursday08:00 AM - 06:00 PM
Friday08:00 AM - 06:00 PM
SaturdayClosed
SundayClosed

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