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Overview

Ikona is a managed IT services provider based in Cardiff, Wales. They focus on delivering reliable IT support and services tailored to the needs of businesses across the UK. This IT support company primarily serves small and medium-sized enterprises (SMEs), charities, and the education sector.

This MSP offers services that help clients manage their technology efficiently, ensuring their systems are secure and operational. They aim to simplify IT processes, allowing organisations to focus on their core functions while benefiting from dependable technical support.

Services & Expertise

The following summary is based on the services and areas of expertise reported for this provider. Always confirm availability and scope directly with their team.

Cloud Services

Deployment, optimization, and ongoing management of cloud platforms such as Microsoft 365, cloud infrastructure, and cloud storage solutions tailored to modern business requirements.

Why it matters: Enhances mobility, strengthens security, and improves operational agility while reducing reliance on aging on-premise systems.

Real example: A distributed team transitions to a modern cloud collaboration environment, resulting in improved productivity, secure remote access, and streamlined workflow management.

IT Support & Help Desk

Dedicated support for end-users, providing timely resolution of day-to-day technical issues across devices, applications, connectivity, and access systems.

Why it matters: Keeps employees productive, shortens resolution times, and eliminates operational bottlenecks caused by unresolved technical challenges.

Real example: A team frequently delayed by recurring login and application issues gains immediate access to skilled support, significantly reducing downtime and boosting workplace efficiency.

Reputation & Reviews

These highlights are summarized from publicly accessible data. They are for general information only and may not reflect every client experience.

Google rating: 4.8 Google Rated 4.80 out of 5 on Google

Review highlights are not yet available for this provider.

What clients say about this company

Clients appreciate the practical approach of this managed IT services provider when it comes to addressing their IT needs. They find that the communication is clear and the service is responsive, enabling them to resolve issues promptly.

This IT support company has gained a reputation for reliability, as clients feel supported and heard throughout their partnership. Many organisations benefit from the customised solutions that help them navigate the complexities of technology in their operations.

Questions business owners often ask at this stage

Short guides that explain IT topics in plain language and help you compare providers.

Questions about IT Support & Help Desk

Business Details

Hours

Now Closed

Monday09:00 AM - 05:30 PM
Tuesday09:00 AM - 05:30 PM
Wednesday09:00 AM - 05:30 PM
Thursday09:00 AM - 05:30 PM
Friday09:00 AM - 05:30 PM
SaturdayClosed
SundayClosed

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