Remson IT Ltd

Cloud Services Cybersecurity IT Support & Help Desk

Address: 2nd Floor, Avalon House, 5-7 Cathedral Rd Cardiff, Wales

Overview

Remson IT Ltd is a managed IT services provider based in Cardiff, Wales. They focus on offering IT support, cyber security, and network solutions to various clients across the United Kingdom. This IT support company primarily serves small and medium-sized enterprises, charities, and organisations in the professional services and education sectors.

This MSP is dedicated to helping clients maintain secure and efficient IT systems. They provide practical solutions that enhance organisation security, support remote access, and ensure smooth operations for daily tasks. With a strong emphasis on clear communication, Remson IT aims to make technical advice understandable for all clients.

Remson IT Ltd also works to help clients navigate compliance requirements, such as Cyber Essentials, to bolster their cyber security posture. Their expertise ensures that clients can focus on their core functions while being confident in their IT infrastructure. By prioritising client satisfaction, this managed IT services provider fosters long-term relationships built on trust and reliability.

Services & Expertise

The following summary is based on the services and areas of expertise reported for this provider. Always confirm availability and scope directly with their team.

Cloud Services

Deployment, optimization, and ongoing management of cloud platforms such as Microsoft 365, cloud infrastructure, and cloud storage solutions tailored to modern business requirements.

Why it matters: Enhances mobility, strengthens security, and improves operational agility while reducing reliance on aging on-premise systems.

Real example: A distributed team transitions to a modern cloud collaboration environment, resulting in improved productivity, secure remote access, and streamlined workflow management.

Cybersecurity

A multi-layered approach to protecting your organization against cyber threats, covering network security, endpoint protection, threat detection, incident response, and governance best practices.

Why it matters: Strengthens your security posture, reduces exposure to modern threats, and helps maintain trust with customers, regulators, and partners.

Real example: A business targeted by sophisticated phishing campaigns implements an enhanced security stack and monitoring, resulting in early threat detection and prevention of attempted breaches.

IT Support & Help Desk

Dedicated support for end-users, providing timely resolution of day-to-day technical issues across devices, applications, connectivity, and access systems.

Why it matters: Keeps employees productive, shortens resolution times, and eliminates operational bottlenecks caused by unresolved technical challenges.

Real example: A team frequently delayed by recurring login and application issues gains immediate access to skilled support, significantly reducing downtime and boosting workplace efficiency.

Managed IT Services

Comprehensive management of your organization's IT environment, including proactive monitoring, maintenance, security oversight, and strategic guidance designed to keep operations stable and aligned with business goals.

Why it matters: Strengthens operational resilience, reduces unplanned downtime, and ensures technology investments directly support productivity, efficiency, and long-term growth.

Real example: A company experiencing recurring system slowdowns transitions to a fully managed environment, resulting in consistent performance, fewer interruptions, and improved output across teams.

Microsoft 365 & Email

Planning, deployment, and ongoing management of Microsoft 365, business email, and collaboration tools to support secure, modern communication across your organization.

Why it matters: Standardizes how teams communicate, reduces email-related issues, and improves productivity through better use of tools like Outlook, Teams, OneDrive, and SharePoint.

Real example: A business running fragmented email systems consolidates onto Microsoft 365, gaining centralized security controls, smoother onboarding for new staff, and fewer day-to-day email disruptions.

Reputation & Reviews

These highlights are summarized from publicly accessible data. They are for general information only and may not reflect every client experience.

Google rating: 5.0

Review Highlights

Strong technical expertise (4 clients mention this)
Friendly, supportive team (3 clients mention this)
Emphasis on security and data protection (6 clients mention this)

What clients say about this company

Clients appreciate the clear communication and straightforward explanations provided by Remson IT Ltd. When discussing cyber security measures and IT issues, the team takes the time to ensure clients fully understand the reasons behind their recommendations. This focus on clarity has been highlighted as a significant benefit in their service.

The responsiveness to issues is another theme in client feedback. Many have noted how effectively Aled and the team at Remson IT handle problems, from email issues to network concerns. Their ability to quickly resolve these matters instils confidence and reduces downtime for businesses.

Clients also commend the professionalism and friendliness of the Remson IT team. They feel respected and valued, which enhances the overall experience. This positive interaction has led clients to recommend the company as a trustworthy partner for IT support and cyber security needs.

Questions business owners often ask at this stage

Short guides that explain IT topics in plain language and help you compare providers.

Questions about IT Support & Help Desk

See all guides about IT Support & Help Desk

Business Details

Address

2nd Floor, Avalon House, 5-7 Cathedral Rd
Cardiff, Wales

Phone: +442922786074

View Website

Map / Directions

Hours

Now Closed

Monday	08:00 AM - 06:00 PM
Tuesday	08:00 AM - 06:00 PM
Wednesday	08:00 AM - 06:00 PM
Thursday	08:00 AM - 06:00 PM
Friday	08:00 AM - 06:00 PM
Saturday	Closed
Sunday	Closed